Health Navigator

Main Street Health; Hannibal (MO); On-site; USD 42,000 - 60,000; Full time

Job summary

Main Street Health, the nation's largest provider of value-based care for rural America, seeks a Health Navigator to support patients and clinics. You will build trusted relationships, assist with administrative and logistical tasks, enter data, coordinate with pharmacies and providers, and help patients navigate insurance and care options.

This full-time role features a collaborative, community-focused environment in partner clinics, with training and room to grow in a fast-paced, value-driven

Qualifications

• GED or High School Diploma required.
• Comfortable working independently in clinics.
• Strong service mentality and community focus.

Responsibilities

• Develop strong relationships with patients to assist with their care.
• Meet with patients during check-in and enter data into Main Street software.
• Call patients to schedule visits or remind them to pick up medications.
• Order and schedule procedures, tests, and screenings.
• Identify and track gaps in patient care and coordinate with providers.
• Maintain records of interactions and communicate through electronic health records.
• Educate patients on healthcare options and insurance benefits.
• Help patients access community resources and coordinate follow-up care.
• Demonstrate compassion, adaptability, attention to detail, and collaborative mindset.

Skills

Relationship building

Customer service

Data-driven decisions

Problem solving

Adaptability

Communication

Education

GED or High School Diploma

Tools

EHR software

Job description

Main Street Health is the nation's largest provider of value-based care exclusively serving rural America. We believe in the old ways of medicine when healthcare was simpler. By partnering with rural primary care doctors, we reinforce the importance of trust and relationship-driven care in rural communities.We provide our partners with the staff, technology, and processes necessary to succeed in a value-based delivery model.

About the Role:
Navigating the changes to our healthcare system can be intimidating and confusing for doctors and patients alike. The Health Navigator’s role is to make it easier. You will start by developing trusted relationships with our patients and providers and will assist with various patient-facing, administrative, and logistical tasks so that doctors can focus on delivering high-quality medical care to their patients. Navigators work for Main Street but go to work every day inside one of our partner clinics alongside clinic staff. They meet with and call patients, enter data into our systems, contact the pharmacy to refill prescriptions, troubleshoot challenges with insurance coverage and more. Main Street’s management and training teams will equip you with the training and tools you need to perform these duties. You will:

• Develop strong relationships with patients to assist them with their care
• Meet with patients during the check-in process, entering data into the Main Street software platform for reporting and tracking purposes
• Call patients to schedule an office visit or remind them to pick up their medication
• Order and schedule various procedures, tests and screenings
• Identify and track progress on important gaps in patient care
• Maintain a record of patient interactions and communicate with providers using electronic health records
• Educate patients on their healthcare options, insurance benefits,and common medicalconditions
• Help patients access various community resources
• Help coordinate follow-up care after patients have been discharged from the hospital
• Demonstrate compassion for patients, adaptability, attention to detail, patience and an eagerness to collaborate with team members

Requirements for This Role:

• You are a self-starter who is comfortable working independently
• You enjoy meeting new people and developing relationships
• You bring a strong service mentality to your work
• You love your community and want to see it thrive
• You can skillfully explain the importance of key activities that makes patients healthier
• You are flexible and excited to tackle new challenges
• You love solving problems and will take whatever initiative is required to solve them
• You are comfortable using data to help inform decisions and activities
• You are excited by the idea of working in a fast-paced organization where change is the norm
• You learn and apply new information quickly
• You are familiar with and comfortable using multiple software platforms
• Work a full-time 40-hour week; Monday-Friday 8am to 5pm (1 hour lunch)
• GED or High School Diploma

We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender,
gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected
characteristic.

At Main Street, we take your privacy and security seriously. Main Street will never:

• Send you a check in advance of your employment
• Request you to wire money anywhere
• Request detailed personal financial information prior to employment

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Main Street Health’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.