Health Navigator

Altais Health Solutions; Berkeley (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Excellent medical coverage

401k with company match

Flexible PTO

9 Paid Holidays

Job summary

Altais Health Solutions is seeking a Health Navigator to join our Berkeley-based team onsite, supporting clinical staff with care coordination and disease management. You will help members access medical, social, and behavioral services, and document care coordination activities in our systems.

The role emphasizes strong communication, collaboration with providers, and the ability to handle multiple priorities in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years in an acute care facility, preferably in case management or emergency department.
• Preferred: Medical Assistant, CNA, Home Health Aide, or similar certification.
• Strong organizational skills.
• Strong verbal and written communication skills.
• Ability to cope with stressful situations and manage multiple priorities.

Responsibilities

• Provide support to participants in case and disease management programs to meet treatment goals in coordination with case managers.
• Support members in navigating and connecting to clinical and community resources.
• Assist patients to connect to health screening programs and resources.
• Document care coordination, care gaps, and discharge planning needs in care management systems.
• Assist clinical staff in outreach, orientation, and baseline assessment services.
• Establish and maintain relationships with participants, caregivers, and PCPs/Providers, coordinating with resources as needed.
• Provide one-to-one guidance, support, education, and coordination of care as they move through the healthcare continuum.
• Participate in case conferences and CM team meetings to support care coordination.
• Educate and answer inquiries about benefits, services, eligibility and referrals with a professional approach.
• Develop/update member education materials and mailings when appropriate.
• Identify and provide resources and community referrals to address presenting issues and barriers.
• Assist members in getting appointments and access to care and program services.
• Initiate follow-up to coordinate additional needs across care settings.
• Participate in interdisciplinary collaboration with CM team and external partners.

Skills

Care coordination

Case management

Communication skills

English fluency

Education

High school diploma or equivalent

Medical Assistant certification (preferred)

CNA (preferred)

Job description

About Altais: At Altais, we’re on a mission to improve the healthcare experience for everyone—starting with the people who deliver it. We believe physicians should spend more time with patients and less time on administrative tasks. Through smarter technology, purpose-built tools, and a team-based model of care, we help doctors do what they do best: care for people. Altais includes a network of physician-led organizations across California, including Brown & Toland Physicians, Altais Medical Group Riverside, and Family Care Specialists. Together, we’re building a stronger, more connected healthcare system.

About the Role Are you looking to join a fast-growing, dynamic team? We’re a collaborative, purpose-driven group that’s passionate about transforming healthcare from the inside out. At Altais, we support one another, adapt quickly, and work with integrity as we build a better experience for physicians and their patients. The Health Navigator will support clinical staff through the completion of components of case management and disease management programs. The role of the Navigator will be to focus on care coordination and short-term assistance to members needing support in accessing medical, social or behavioral services or information from providers and community services. This position is located in Berkeley, and you will be on‑Site Monday to Friday.

You will focus on:

• Provide support to participants/patients/members in case and disease management programs to meet their treatment/care plan goals in coordination with case managers where appropriate.
• Support members in navigating and connecting to clinical and community resources.
• Assist patients to connect to health screening programs and resources.
• Document care coordination, care gaps, and discharge planning needs and activities in a timely manner in care management systems independently and in coordination with case managers and other team members.
• Assist clinical staff in identifying and providing outreach, orientation, and baseline assessment services to participants/patients/members that may benefit from navigation services.
• Establish and maintain effective, ongoing relationships by facilitating communication and coordination with participants/patients/members, their caregivers and PCPs/Providers as well as other identified resources to which the patient was referred, based on each member's continued needs.
• Provide one to one guidance, support, education, coordination of care and other assistance to participant/patient/member and/or their family members, as they move through the healthcare continuum.
• Participate in case conferences and meetings with the CM team and medical directors in order to support effective care coordination.
• Educate and answer inquiries from participants/patients/members and/or their family members about benefits, services, eligibility and referrals with a positive and professional approach, promoting participant/patient/member satisfaction and retention.
• Develop/update and support any member centric education materials and mailings when appropriate.
• Identify and provide appropriate resources and community referrals for participants/patients/members, facilitating access to appropriate support services, including medical and social resources to address presenting issues and assist in the removal of barriers.
• Assist members in getting appointments and access to appropriate health care and community program services.
• Initiate follow‑up to confirm and coordinate additional needs of the member to support coordination of care across care settings and needs.
• Participate in Interdisciplinary collaborative with CM team, internal departments and external partners as well as community resources to ensure most appropriate level of care and optimal outcomes.
• Perform related duties as assigned.

The Skills, Experience & Education You Bring

• High school diploma or equivalent education, experience or training required.
• Minimum Experience: two (2) years in an acute care facility, preferably in case management or emergency department.
• Preferred: Medical Assistant, CNA, Home Health Aide, or similar certification.
• Strong organizational skills.
• Strong verbal and written communication skills.
• Ability to effectively cope with stressful situations, manage, multiple, and sometimes conflicting priorities simultaneously.
• Knowledgeable of managed care, including contracted and non‑contracted providers.
• Spoken and written fluency in English.
• Maintains confidentiality of all PHI in compliance with state and federal law, and BTP policy.

The Base Salary for this position is $25.00 - $30.00/hr

In addition, we provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs.

• Excellent medical, vision, and dental coverage
• 401k savings plan with a company match
• Flexible time off
• 9 Paid Holidays

Altais values the contribution each Team Member brings to our organization.

All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity or disability status and any other classification protected by Federal, State and local laws.

If you’re a big thinker, bold innovator, and fiercely motivated to drive change, consider joining our team. We are dedicated to creating exceptional healthcare experiences by building tools that cultivate the health and well-being of physicians, patients, and the clinical community.