Health Insurance Support Specialist - Texas

PartnerHero; Dallas (TX); Remote; USD 40,000 - 55,000; Full time

Job summary

A customer experience company is looking for a Health Insurance Support Specialist to provide support across email, chat, and phone. The role is fully remote within designated states such as Texas, focusing on navigating insurance queries while maintaining HIPAA compliance. Candidates should possess prior experience in healthcare support and demonstrate strong communication skills. This role offers a chance to earn fair pay and grow professionally in a dynamic environment.

Benefits

Remote work flexibility

Opportunities for career growth

Qualifications

• U.S.-based only, tied to your designated state.
• Prior experience in health insurance, billing, or verification.
• Must maintain HIPAA compliance strictly.

Responsibilities

• Navigate complex insurance verification and billing issues.
• Handle credentialing inquiries and account access questions.
• Provide multi-channel support via email, chat, and phone.

Skills

Healthcare/Insurance Benefits Experience

BPO or call center experience

Tech-Savvy

Conflict Resolution

High-Volume Support

Communication Skills

Job description

Overview

Role Details

Type of Support: Live chat, phone, email

Contract Duration: Full-time

Training Schedule: Monday - Friday, 9:00 am - 6:00 pm ET (7-week duration)

Work Schedule: Work schedule will be assigned after training

Work Type and Location: Remote: Houston, TX; Dallas, TX;

Expected Start Date: Cohort 1: October 16, 2025 | Cohort 2: November 6, 2025

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.

Join us at Crescendo, and let’s build the future of customer experience together.

The Role

Be part of the team raising the bar for healthcare support in the U.S. As an omnichannel Health Insurance Support Specialist, you’ll be the trusted guide for patients, providers, and partners—helping them navigate everything from billing and payments to insurance verification, account access, payouts, and credentialing. You’ll provide support across email, chat, and phone, turning complex issues into clear, reliable solutions. Every interaction is a chance to build trust, deliver real impact, and show what customer experience looks like when people and expertise lead the way.

What You'll Actually Do

• Healthcare Benefits Mastery: Navigate complex insurance verification, billing disputes, and benefit explanations with precision and empathy
• Account Management Excellence: Handle credentialing inquiries, contract questions, and account access issues that other support teams fumble
• Multi-Channel Support: Master phone, chat, and email interactions—because real support happens wherever customers need it
• Problem Resolution: Troubleshoot platform issues and facilitate critical communication between patients and providers
• Compliance Leadership: Maintain strict HIPAA standards while delivering exceptional service (because cutting corners isn’t an option)
• Process Innovation: Surface friction points and propose solutions that actually improve the customer experience

What We Expect From You

• Location: U.S.-based only, tied to your designated state
• Healthcare/Insurance: Benefits, billing, and verification experience
• BPO or call center experience: Prior experience gives you a strong advantage
• HIPAA compliance: One strike policy on protected health information mishandling
• Tech-Savvy: Multi-system proficiency, troubleshooting, fast learner
• High-Volume Support: Handle heavy queues with empathy and professionalism
• Conflict Resolution: Own tough cases and see them through
• Communication: Active listening plus clear, trusted written and verbal delivery

Here’s What’s On the Table

• Take on challenges that actually move the needle in an industry ready for change.
• Earn fair pay while gaining valuable experience and opportunities to grow your career.
• Enjoy remote work with the focus and flexibility to do your best work.
• Grow in an environment that rewards ambition and sharp execution.
• Thrive in a team environment where collaboration is the foundation of your success.

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers at crescendo.ai.

PRIVACY NOTICE

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To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.