Health Insurance Navigator

Greater Lawrence Community Action Council; Lawrence (MA); On-site; USD 24,796 - 30,307; Full time

Job summary

The Greater Lawrence Community Action Council seeks an Intake/Outreach specialist to assist individuals and families in applying and recertifying for health insurance and to help clients choose suitable health plans.

You will perform outreach across service areas, maintain records, enter data in ENGAGE, guide clients through enrollment, and support reporting. Travel between sites in Lawrence, Lowell, and Haverhill is expected. Bilingual English/Spanish and strong communication are required.

Qualifications

• High School degree required.
• Post-secondary training/education/work experience in human services, business, or technology desirable.
• Must be bilingual (English / Spanish) with strong communication skills.
• Proficient with Microsoft Office and maintaining a database.

Responsibilities

• Assist with outreach and enrollment activities in service areas.
• Maintain computerized records of outreach and enrollment activities.
• Enter data into ENGAGE database.
• Assist clients to prepare and submit health insurance applications.
• Track progress of applications and follow up to maximize enrollment quality.
• Provide information on federal income guidelines and qualifications.
• Flexible schedule including some evenings/weekends.

Skills

Bilingual English/Spanish

Microsoft Office

Data entry / ENGAGE database

Strong communication

Self-initiative

Customer service

Education

High School degree

Post-secondary training/education

Tools

ENGAGE database

Job description

Job Summary

The Intake/Outreach position will be assisting individuals and families to apply and recertify for health insurance. In addition, you will help the clients choose the appropriate health plans for the family.

Essential Functions / Key Responsibilities

• Assist with outreach and enrollment activities in a variety of settings throughout GLCAC Inc. service areas.
• Provides outreach information for agency staff of the GLCAC, Inc. to maximize outreach activities with the staff and to avoid duplication of services.
• Maintains computerized records of all outreach and enrollment activities.
• Enters data into the agency’s ENGAGE database.
• Assists clients to prepare and submit applications for new health insurance requirements.
• Tracks progress of clients and their applications and follow-up to maximize the number of clients that successfully obtain accurate health insurance.
• Attends any required training sessions/meetings.
• Works with the Program Coordinator to submit reports required to the agency and the funding source.
• Works closely with other CSC Staff to continuously look for ways to improve client services as per project.
• Guides clients to complete applications for health insurance-related issues.
• Assists clients with services for participation in enrollment and referral health-related issues.
• Provides information on federal income guidelines and qualifications and a general understanding of GLCAC, Inc. services.
• Maintains statistical records to reflect up-to-date information on individuals and families seeking services.
• Provides information by answering questions and requests.
• Update application of any additional information needed in a timely manner as necessary.
• Provide accurate and quality customer service and information for all inquiries via phone, fax, mail, or e-mail.
• Additional duties as requested based on program needs.
• Flexible schedule is required to meet the needs of the program; including some evenings/weekends.

Skills and Qualifications

• High School degree required
• Post-secondary training/education/work experience in human services, business, or technology desirable, and a minimum of two years of work experience in a related field.
• Must be bilingual (English / Spanish) with great communication skills, both oral and written.
• Proficient computer skills in Microsoft Office and familiar with maintaining a database.
• Must be committed to providing effective client/customer services and demonstrate self-initiative.
• Ability to interact with a highly diversified clientele and be able to work in a high-volume office.
• Relevant experience in the areas of outreach and enrollment and in working with clients from varying cultural/ ethnic backgrounds.
• Must have a suitable CORI & SORI completed within the first thirty (30) days of employment.

Supervisory Responsibility

None

Travel: Yes; must have reliable transportation to all sites and service areas, including traveling to outreach events in greater Lawrence, Lowell, and Haverhill and providing direct services in the Lawrence, Lowell, and Haverhill office sites.

Physical Demands: This job regularly requires the employee to sit, walk and stand as well as use hands repetitively to handle or operate standard office equipment. The employee is occasionally required to kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment: This job operates in a professional office environment and uses standard office equipment, such as computers, phones, photocopiers, filing cabinets, and fax machines.