Health Insurance Counselor I (Virginia)

DaVita Kidney Care; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

A healthcare company is seeking an Insurance Counselor to provide education and guidance regarding health insurance for dialysis patients in the United States. The successful candidate will facilitate understanding of insurance options, alleviate financial burdens, and maintain relationships across facilities to ensure comprehensive patient support. Applicants should have customer service experience and understanding of Medicare and Medicaid, with at least a high school diploma.

Benefits

Comprehensive benefits

Family resources

Professional development programs

Qualifications

• Passion for customer service and ability to build trust.
• Minimum of two years of experience with Medicare and Medicaid insurance.
• Experience working in a healthcare organization preferred.

Responsibilities

• Conduct patient insurance education within compliance.
• Communicate opportunities to improve patient insurance status.
• Provide information on insurance coverage and financial assistance.

Skills

Customer service

Communication

Insurance knowledge

Relationship building

Education

High School Diploma or equivalent

Tools

MS Word

MS Excel

MS PowerPoint

MS Outlook

Job description

Job Description

This vital, patient-centered role provides education and guidance to DaVita patients about health insurance and the implications of different insurance options. This position helps patients understand their insurance options and make informed employment and insurance decisions.

The Insurance Counselor will help alleviate the stress that dialysis patients often experience in navigating complicated insurance options and employment decisions while also managing their health care needs.

To be successful, the Insurance Counselor must have a passion for customer service and the ability to build trust and rapport with patients and teammates.

Responsibilities

• Conducts patient insurance education while operating within established compliance parameters of the company
• Identifies and effectively communicates opportunities to better the insurance status of the patient to help reduce or alleviate financial risk and burden
• Provides information to patients to help them find and/or secure options for insurance coverage and other financial assistance programs as necessary
• Provides a high-level of customer service to patients across multiple DaVita Dialysis facilities to ensure educational needs are met and to ensure patient questions or issues are addressed effectively
• Completes insurance assessments/evaluations for patients to accurately document patient education sessions
• Acts as a liaison between patients, facility teammates, billing office and the corporate office to resolve patient insurance issues and/or concerns
• Builds and maintains relationships with field partners to ensure seamless patient support

Qualifications

• Full vaccination against COVID-19 or a medical/religious exemption is required
• High School Diploma or equivalent is required
• Minimum of two (2) years' experience working with Medicare and Medicaid insurance as well as commercial insurance plans and benefits (PPO, HMO, POS, EPO, Indemnity) strongly preferred
• Minimum of two (2) years’ experience in a healthcare organization working with clinical staff and patients preferred
• Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook required

What We’ll Provide

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career

DaVita is an equal opportunity workplace and complies with state and federal affirmative action requirements.