Health Information Technician

New Mexico Orthopaedic Associates P C; Albuquerque (NM); On-site; USD 35,000 - 50,000; Full time

Job summary

New Mexico Orthopaedic Associates P C is seeking a Health Information Technician in Albuquerque, NM. This role involves ensuring the quality, accuracy, and security of electronic health information, while assisting with DME Store functions.

The ideal candidate will have a high school diploma or GED, two years of experience, and be familiar with healthcare compliance regulations. Additional support to clinical staff and maintaining patient confidentiality is crucial. A flexible schedule may be required.

Qualifications

• High School Diploma or GED and two years of relevant experience.
• Associate degree preferred.
• CAHIMS certification preferred.

Responsibilities

• Ensure confidentiality and security of health information.
• Review and process medical records accurately.
• Support clinical staff with software systems.
• Handle patient inquiries through multiple communication channels.
• Maintain regular attendance and perform additional duties.

Skills

Knowledge of administrative and clerical procedures

Ability to effectively present information

Ability to recognize and define problems

Understanding of healthcare regulatory policies

High attention to detail and accuracy

Education

High School Diploma or GED

Associate degree (preferred)

Job description

Job Details
Job Location: Albuquerque, NM 87110

Position Summary

The Health Information Technician ensures the quality, accuracy, accessibility, and security of electronic health information. The Technician will maintain, collect, and organize health information so that it may be utilized in the clinic setting as well as for insurance reimbursement, databases and registries, and research. The Technician will also assist with the DME Store functions.

Essential Responsibilities

• Protect the security of health information to ensure confidentiality is maintained and all health information is managed in accordance with applicable Federal, State, and accrediting agencies' requirements.
• Review, process, organize, and save medical records with accuracy.
• Electronically record data for collection, storage, analysis, retrieval, and reporting.
• Resolve or clarify information with conflicting, missing, or unclear information by consulting with clinical staff or other appropriate staff.
• Enter data, such as Service Providers, Referring Physicians, Pharmacies, and Merging Charts, into the EMR.
• Identify opportunities that can improve efficiency of business processes and support Health Information Systems strategy.
• Provide support to clinical staff for various software systems, including electronic medical record and web portal systems, electronic sharing and receiving of images.
• Operate a variety of health record indexes or storage and retrieval systems to collect, classify, store, or analyze information.
• Prioritize the release of information requests and retrieve medical records from active and inactive medical record sets, ensuring that the requesting party has a legal right to request a patient’s medical information—including patients, attorneys, healthcare organizations, and governmental entities.
• Communicate effectively and professionally through telephone, fax, written communication, and in person.
• Respond to patients via text, telephone, and email.
• Utilize active listening skills to understand patient needs.
• Handle customer inquiries and complaints, following through to completion when possible and escalating when necessary.
• Maintain confidentiality of patient account information in accordance with HIPAA guidelines and NMOA policy.
• Maintain regular and reliable attendance.
• Perform other duties as assigned.

Knowledge and Skills

• Knowledge of administrative and clerical procedures and systems.
• Ability to effectively present information, respond to questions, and professionally interact with physicians, managers, employees, patients, vendors, and the general public.
• Ability to recognize and define problems, collect data, establish facts, draw valid conclusions, and correct errors.
• Ability to interpret a variety of instructions in a variety of forms and deal with abstract and concrete variables.
• Ability to create step‑by‑step process flows for various technology systems.
• Exhibit an understanding of healthcare regulatory and compliance policy (e.g., HIPAA) as it relates to a medical clinic environment.
• Exhibit working knowledge of the clinic policies and procedures.
• Ability to use new technology as required.
• Handle multiple, simultaneous tasks and personalities effectively and efficiently while maintaining a professional, courteous manner.
• Maintain high integrity, including the protection of confidential information.
• Work a flexible schedule, including some evenings and weekends.
• Work in a fast‑paced, high‑volume environment.
• Exhibit a high level of attention to detail and accuracy.

Education and/or Experience

High School Diploma or GED and two years of relevant experience; or an equivalent combination of education and experience. An associate degree is preferred.

Certifications, Licenses, Registrations

Certified Associate in Healthcare Information & Management Systems (CAHIMS) is preferred.

Physical Demands

The employee is occasionally required to stand, walk, sit for extended periods, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, bend, crouch or crawl, talk or hear, or smell. The employee must occasionally lift and/or move up to 20 pounds. Repetitive motion of the upper body required for extended use of computer. Requires vision correctable to 20/20 and hearing in the normal range for face‑to‑face and telephone contacts.

Work Environment

The work environment is well‑lit, ventilated, and climate‑controlled in a clinic/office setting with routine office and/or medical equipment. Some equipment has moving mechanical parts. The noise level is usually moderate.

Qualifications

See sections above.