Health Information Systems Manager (NextGen)

Liberty Resources; City of Syracuse (NY); Remote; USD 85,000 - 95,000; Full time

Job summary

A dynamic human services agency is seeking a Health Information Systems Manager to lead EHR projects and optimize the NextGen system. Ideal candidates will possess both technical knowledge and leadership skills, driving innovation and organizational change in a collaborative work environment. This full-time role offers a competitive salary and a supportive team atmosphere.

Benefits

Collaborative team atmosphere

Access to quality clinical supervision

Competitive compensation

Medical/Dental/Vision coverage

401(k) Retirement Saving Plan

Qualifications

• 5+ years of experience as a NextGen Administrator.
• Project Management certification (e.g., PMP) is highly desirable.
• Strong knowledge of healthcare security and compliance practices.

Responsibilities

• Lead EHR-related projects from inception through execution.
• Supervise and mentor team members in the HIT team.
• Design and oversee end-user training programs.

Skills

Project Management

NextGen EHR knowledge

Communication

Leadership

Education

Associate's degree in health informatics or related field

Bachelor's degree preferred

Job description

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About Us

Liberty Resources is a dynamic and growing human services agency that is a great place to work! Working for Liberty Resources means you’ll have access to great career opportunities, benefits and a fun atmosphere. Our employees have passion around our values of service, excellence, and responsibility. Our rapid growth is providing exciting opportunities in all areas of our organization.

About Us

Liberty Resources is a dynamic and growing human services agency that is a great place to work! Working for Liberty Resources means you’ll have access to great career opportunities, benefits and a fun atmosphere. Our employees have passion around our values of service, excellence, and responsibility. Our rapid growth is providing exciting opportunities in all areas of our organization.

Our employees have passion around the services they provide and our corporate values of excellence and staff support. We pride ourselves on high quality, integrated, community-based services that meet the evolving needs of our communities.

Health Information Systems Manager

The Health Information Systems Manager serves as a strategic leader and technical expert within the Health Information Technology (HIT) Team. This position plays a critical role in managing enterprise-level projects, leading cross-functional teams, and ensuring the successful implementation, optimization, and ongoing support of the NextGen EHR system. The ideal candidate brings both deep technical knowledge and strong leadership skills to drive continuous improvement, innovation, and organizational change.

This position is open to remote workers, preferably in New York State.

Health Information Systems Manager Job Duties & Responsibilities

Project Management & Leadership

• Lead EHR-related projects from inception through execution, including planning, stakeholder engagement, resource coordination, risk mitigation, and post-implementation evaluation.
• Develop and maintain project documentation, including timelines, goals, budgets, progress reports, and KPIs, ensuring transparency and accountability across teams.
• Serve as project sponsor liaison, communicating effectively with leadership, vendors, clinical staff, and IT stakeholders to align system development with strategic organizational goals.
• Supervise, mentor and guide team members, fostering knowledge sharing and skill development within the HIT team.
• Act as a change agent, managing system upgrades, new feature rollouts, and process improvements using established change management frameworks.
  
  

Technical & Operational Oversight

• System Configuration and Implementation: Lead configuration and deployment efforts of the NextGen EHR system tailored to organizational workflows and regulatory requirements.
• User Training & Support: Design and oversee end-user training programs; provide Tier 2/3 technical support for complex system issues.
• System Maintenance: Coordinate scheduled maintenance, version upgrades, and patches with the NextGen Core team, ensuring continuity and security of system operations.
• Data Governance & Integrity: Partner with the Business Intelligence team to maintain high standards for data accuracy, access controls, and compliance with HIPAA and related regulations.
• System Optimization: Collaborate with stakeholders to identify and implement enhancements that drive efficiency, usability, and clinical/administrative performance.
• Integration Management: Manage integration projects with external systems (labs, HIEs, immunization registries, etc.), working closely with internal IT and external vendors to ensure seamless interoperability.
• Incident Management: Lead root cause analysis and resolution of system disruptions, user complaints, or data integrity issues in collaboration with the HIT team.
  
  

Organizational Engagement

• Promote and model the organizational values of service, excellence and responsibility in all aspects of system administration and team collaboration.
• Participate in strategic planning initiatives and HIT governance activities to support innovation and long-term system evolution.
• Attend leadership meetings, training sessions, and professional development activities to stay current with best practices in health IT, project management, and EHR technology.
  
  

Qualifications

• Associate’s degree in health informatics, Information Systems, Healthcare Administration, or related field (bachelor’s preferred).
• 5+ years of progressive experience as a NextGen Administrator or similar role in a healthcare environment.
• Project Management certification (e.g., PMP) is highly desirable.
• Experience leading cross-functional projects, with a proven ability to manage competing priorities and deliver results on time and within scope.
• Strong knowledge of NextGen EHR system functionality, configuration, and workflow optimization.
• Advanced understanding of HIPAA, HITECH, and healthcare security and compliance practices.
• Exceptional communication, leadership, and interpersonal skills.
• Ability to think strategically, troubleshoot complex issues, and guide organizational adoption of new technologies.
  
  

Salary Range: $85,000 - $95,000

We Offer

• A Collaborative and Supportive Team Atmosphere
• Access to Quality Clinical Supervision
• Opportunities to Enhance Clinical Growth and Advancement
• Competitive Compensation and Paid Time Off package
• Family Friendly Workplace
• Medical/Dental/Vision Coverage
• 401(k) Retirement Saving Plan
  
  

Liberty Resources is an equal opportunity employer. Liberty Resources offers equal employment opportunities to all persons without regard to race, color, ethnicity, religion, sex, sexual orientation, national origin, age, marital status, physical or mental disability, parental status, housing status, source of income or military status, in accordance with applicable federal, state and local EEO laws

Welcome to Wholehearted Health!

Liberty Resources is and Equal Opportunity Employer.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Individual and Family Services

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