Position Highlights
- Full-time Monday - Friday 8AM - 4:30 PM EST; located in Fairfax, VA
- ROI experience strongly preferred; medical records experience required
- Full benefits including medical, dental, vision, 401K, tuition reimbursement, paid time off (including major holidays)
- Opportunity for growth within the company
You will:
- Receive and process requests for patient health information according to policies and procedures.
- Maintain confidentiality and security of privileged information.
- Use company and facility software effectively.
- Follow the company's and facility's Code of Conduct and policies.
- Report work, site issues, and volume fluctuations to your manager.
- Assist with additional duties as needed.
- Apply medical privacy regulations consistently to prevent unauthorized disclosures.
- Manage patient health records and ensure HIPAA compliance.
- Prepare and organize new patient charts, gather documents from paper and electronic sources.
- Create digital images of paperwork for electronic storage.
- Respond to and transmit patient record requests appropriately.
- Handle inbound/outbound calls and assist with patient walk-ins as needed.
- Perform administrative tasks such as handling faxes, opening mail, and data entry.
- Meet productivity expectations at your site.
- Schedule pickups and perform other duties as assigned.
What you will bring to the table:
- High School Diploma or GED
- Ability to commute between locations
- Willingness to work overtime during peak seasons
- Basic computer skills
- Comfort with phones, fax machines, printers, and office equipment
- Professional communication skills in English
- Attention to detail and accuracy in medical records
- Strong data entry skills
- Ability to work independently and adapt to changing priorities
- Organizational skills and multitasking ability
- Ability to work efficiently in a fast-paced environment
Bonus points if:
- Experience in healthcare
- Previous production or metric-based work experience
- In-person customer service experience
- Ability to build relationships with clients and customers
- Openness to sharing new ideas and process improvements