Health Information Specialist I

Datavant; Redwood City (CA); On-site; USD 27,276 - 38,848; Full time

Benefits offered by this job

PTO

Health insurance

Vision and dental

401(k) savings plan

Tuition assistance

Job summary

A healthcare data collaboration company in Redwood City is looking for an entry-level associate to process medical record requests. Responsibilities include safeguarding patient privacy, maintaining records, and providing high-quality customer service. Candidates should have a High School Diploma, excel in customer service, and be proficient with Microsoft Office. The position offers full-time hours and a competitive pay range of $24 per hour with additional benefits including PTO and health insurance.

Qualifications

• Comfortable working in a high-volume production environment.
• Medical-office experience preferred.
• Detail-oriented as it relates to accurate information.

Responsibilities

• Process requests for patient health information.
• Maintain confidentiality of patient records.
• Prepare new patient charts and ensure records are accurate.

Skills

Customer service skills

Clerical skills

Data-entry skills

Basic computer proficiency

Professional communication skills

Education

High School Diploma or GED

Tools

Microsoft Office (Word, Excel)

General office equipment

Job description

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem — including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavant is building the future of how data is connected and used to improve health.

By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

This is an entry‑level position responsible for processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. The associate must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.

Position Highlights

• Onsite position in Redwood City, CA
• Full‑time, Mon‑Fri 8:00 am‑4:30 pm
• Front desk processing medical‑records requests – customer service
• Full benefits: PTO, health, vision, dental, 401(k) savings plan, and tuition assistance
• Tremendous growth opportunities both locally and nationwide

What We’re Looking For

• Strong customer service and clerical skills
• Proficient in Microsoft Office, including Word and Excel
• Comfortable working in a high‑volume production environment
• Medical‑office experience preferred
• Willingness to learn and grow within Datavant

You will

• Receive and process requests for patient health information in accordance with company and facility policies and procedures.
• Maintain confidentiality and security with all privileged information.
• Maintain working knowledge of company and facility software.
• Adhere to the company’s and customer facilities code of conduct and policies.
• Inform manager of work, site difficulties, and/or fluctuating volumes.
• Assist with additional work duties or responsibilities as evident or required.
• Consistently apply medical privacy regulations to guard against unauthorized disclosure.
• Manage patient health records.
• Safeguard patient records and ensure compliance with HIPAA standards.
• Prepare new patient charts, gathering documents and information from paper sources and/or electronic health records.
• Ensure medical records are assembled in standard order and are accurate and complete.
• Create digital images of paperwork to be stored in the electronic medical record.
• Respond to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
• Answer inbound/outbound calls.
• May assist with patient walk‑ins.
• May assist with administrative duties such as handling faxes, opening mail, and data entry.
• Meet productivity expectations as outlined for the specific site.
• May schedule pick‑ups.
• Perform other duties as assigned.

What you will bring to the table

• High School Diploma or GED.
• Ability to commute between locations as needed.
• Able to work overtime during peak seasons when required.
• Basic computer proficiency.
• Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis.
• Professional verbal and written communication skills in the English language.
• Detail‑ and quality‑oriented as it relates to accurate and compliant information for medical records.
• Strong data‑entry skills.
• Work with minimum supervision, responding to changing priorities and role needs.
• Organize and manage multiple tasks.
• Respond to requests in a fast‑paced environment.

Bonus points if

• Experience in a healthcare environment.
• Previous production/metric‑based work experience.
• In‑person customer service experience.
• Ability to build relationships with on‑site clients and customers.
• Comfortable bringing new ideas, process‑improvement suggestions, and feedback to internal stakeholders.

Pay

Estimated base pay range per hour: $24 – $24 USD.

Additional Information

To ensure the safety of patients and staff, many of our clients require post‑offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID‑19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case‑by‑case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy‑related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. We do not and will not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.