Health Information Specialist

Ultipro; Lafayette (LA); On-site; USD 32,000 - 46,000; Full time

Job summary

Ultipro in Lafayette, LA seeks an experienced Medical Billing/Records Clerk to review insurance explanations of benefits, manage patient records, and support home medical equipment claims processing.

You will communicate with patients, physicians’ offices, and internal teams, ensuring compliance with Medicare/Medicaid regulations and accurate coding. Proficiency in Excel and Word is required.

Qualifications

• High School Diploma or equivalent.
• Knowledge of Explanation of Benefits from insurance companies.
• Understanding Medicare & Medicaid billing and regulations.
• Familiar with CPT/ICD-10 codes, HCFA 1500, UB04 forms.
• Strong accuracy and ability to answer questions from internal/external customers.
• Ability to work with set productivity levels.

Responsibilities

• Review and understand Insurance policies and standard Explanation of Benefits.
• Review and understand medical documentation effectively.
• Review and resolve request for medical records, related to Claims processing, Internal and external audits, Authorized external entities.
• Performs internal audits for quality assurance.
• Responsible for managing medical records of patients for insurance, private individuals and/or Government entities for home medical equipment.
• Establishes and maintains effective communication and good working relationships with patients/family, physicians’ offices, and other internal teams for the patient’s benefit.
• Performs other clerical tasks as needed, such as Answering patient/Insurance calls, Faxing and Emails.
• Communicates appropriately and clearly to Manager/Supervisor, and other superiors. Reports all concerns or issues directly to Revenue Cycle Manager and Supervisor
• Other responsibilities and projects as assigned.

Skills

Attention to detail

Organizational skills

Professional communication

Microsoft Office proficiency

Education

High School Diploma or equivalent

Tools

Microsoft Excel

Job description

• Review and understand Insurance policies and standard Explanation of Benefits.
• Review and understand medical documentation effectively.
• Review and resolve request for medical records, related to
  • Claims processing
  • Internal and external audits
  • Authorized external entities
• Performs internal audits for quality assurance.
• Responsible for managing medical records of patients for insurance, private individuals and/or Government entities for home medical equipment.
• Establishes and maintains effective communication and good working relationships with patients/family, physicians’ offices, and other internal teams for the patient’s benefit.
• Performs other clerical tasks as needed, such as
  • Answering patient/Insurance calls
  • Faxing and Emails
• Communicates appropriately and clearly to Manager/Supervisor, and other superiors. Reports all concerns or issues directly to Revenue Cycle Manager and Supervisor
• Other responsibilities and projects as assigned.

Requirements:

• High School Diploma or equivalent
• Knowledge of Explanation of Benefits from insurance companies
• Working knowledge of government, regulatory billing and compliance regulations/policies for Medicare & Medicaid
• Working knowledge of CPT and ICD-10 codes, HCFA 1500, UB04 claim forms, HIPAA, billing and insurance regulations, medical terminology, insurance benefits.
• Knowledge of policies and procedures to accurately answer questions from internal and external customers
• Utilizes initiative while maintaining set levels of productivity with consistent accuracy.

Experience:

• Minimum of 2 Years in DME experience required
• 3-5 Years in DME or medical billing experience preferred

Skills:

• Superior organizational skills.
• Proficient in Microsoft Office, including Outlook, Word, and Excel.
• Attention to detail and accuracy.
• Effective/professional communication skills (written and oral)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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