Health Information Specialist

Oak Street Health; Columbus (OH); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a mission-driven organization dedicated to transforming healthcare for older adults. As a Patient Relations Manager, you will play a vital role in educating patients about Medicare programs and helping them navigate their insurance options. This position offers the chance to make a significant impact on patient care and retention while working in a supportive and dynamic environment. With a focus on quality care over volume, you'll be part of a team that values personal connections and community engagement. If you're passionate about improving healthcare experiences and enjoy working with diverse populations, this role is perfect for you.

Benefits

Paid vacation

Sick time

401K match options

Health insurance

Vision benefits

Dental benefits

Leadership development opportunities

Continuing education stipends

Flexible work environments

Opportunities for rapid advancement

Qualifications

• Experience with Medicare and Managed Care navigation is essential.
• Strong computer skills and ability to use various software programs.

Responsibilities

• Assist patients with Medicare and insurance navigation.
• Provide exceptional customer service and foster patient engagement.

Skills

Customer Service

Problem-solving

Communication

Insurance Navigation

Education

Bachelor's degree or equivalent experience

Tools

Gmail

MS Word

Excel

Google Docs

Job description

Company: Oak Street Health

Title: Patient Relations Manager

Role Description

The purpose of the Patient Relations Manager at Oak Street Health is to educate patients about Medicare programs, resources, and affordable insurance coverage options available to them in order to increase patient access to care and retention.

Patient Relations Managers (PRMs) are an integral part of the Oak Street Health care team. They are the insurance experts at each clinic and advocate for patients by helping them navigate through insurance options and bills. They are also a resource to the care team and outreach team for questions regarding Medicare and eligibility. PRMs are daily key players, particularly during Medicare's Open Enrollment, ensuring that our patients are informed of all their options surrounding Medicare. The Patient Relations Manager will report to the Sr. PRM or Practice Manager.

Responsibilities:

1. Assist patients with navigating Medicare and insurance issues including coverage, benefits, summaries, eligibility, and getting the most out of their plan.

2. Serve as an internal resource in the clinic on insurance questions for providers and staff.

3. Assist patients in navigating the healthcare system and help resolve medical bills inside and outside of Oak Street Health.

4. Gain the trust of Oak Street Health patients to properly advise them in their healthcare coverage.

5. Manage the welcome visit and orientation process for new Oak Street Health patients.

6. Educate patients on how to apply for public benefits, such as Public Aid, and Extra Help for prescription drugs.

7. Support the clinic management team on operational activities as needed, including scheduling and billing.

8. Provide exceptional customer service.

9. Foster patient engagement through the design and execution of events, including center tours.

10. Other duties as assigned.

What we're looking for

We're looking for motivated, experienced Patient Relations Managers with:

Required Qualifications:

1. Computer Skills: Ability to quickly navigate and use multiple computer programs including, but not limited to: Gmail, MS Word or Google Docs, Excel, etc.

2. US work authorization.

3. Someone who embodies being 'Oaky'.

Strongly Preferred Qualifications:

1. Proficiency in non-English languages like Spanish, Polish, Russian, or other languages spoken by people in the communities we serve.

Preferred Qualifications:

1. Experience helping patients or customers understand their insurance coverage.

2. A passion for working with others to create an unmatched patient experience.

3. A problem-solving orientation and a flexible and positive attitude.

4. Sales background preferred.

5. Experience with and a supportive attitude toward our patient population of older adults.

6. CRM experience a plus.

7. Bachelor's degree preferred, or equivalent experience.

8. Experience helping patients navigate the healthcare system, especially related to Medicare and Managed Care.

Why Oak Street Health?

Oak Street Health is on a mission to 'Rebuild healthcare as it should be', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services. We're an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody 'Oaky' values and passion for our mission.

Oak Street Health Benefits:

1. Mission-focused career impacting change and measurably improving health outcomes for Medicare patients.

2. Paid vacation, sick time, and investment/retirement 401K match options.

3. Health insurance, vision, and dental benefits.

4. Opportunities for leadership development and continuing education stipends.

5. New centers and flexible work environments.

6. Opportunities for high levels of responsibility and rapid advancement.

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.

Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health