Health Information Management Technician II

Northwell Health; Danbury (CT); On-site; USD 25,000 - 36,000; Full time

Job summary

Northwell Health in Danbury, CT, seeks an HIM Technician II to manage prepping, scanning, and quality control of inpatient and outpatient medical records into the Online Medical Record system. You will also perform indexing and quality control of documents and cover front desk functions as needed on weekends, evenings and holidays.

The role requires data entry, medical terminology knowledge, and prior hospital or medical office experience.

Qualifications

• High School Diploma or equivalent.
• Must have completed 1 full year as a HIM Technician 1.
• Data entry required.
• Medical terminology and prior medical office or hospital experience required.
• Prior customer service experience required.
• Demonstrates ability to follow policy and procedures.
• Demonstrates ability to independently perform computer functions in both Windows and web-based environments.
• Demonstrates decision-making ability, attention to detail and quality, strong interpersonal skills; team-oriented, and highly organized.
• Minimum Experience: three years

Responsibilities

• Preps and assembles permanent record documents in required order for scanning.
• Performs scanning process with attention to image quality.
• Manually indexes documents when automatic indexing fails.
• Performs quality control review at all stages and corrects errors.
• Indexes and quality control of documents scanned by practices and inbound fax queue.
• Identifies serious quality issues in the online record and takes action.
• Performs Front Desk Reception duties on nights, weekends or holidays.
• Reviews records for regulatory compliance using audit tools.
• Maintains scanner setup and troubleshoots software/hardware issues.

Skills

Data entry

Medical terminology

Customer service

Interpersonal skills

Attention to detail

Team oriented

Education

High School Diploma

HIM Technician 1 experience

Data entry experience

Tools

Windows

Web-based environments

Audit review tool

Online medical record software

Job description

Description

Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees — including members of Northwell Health Physician Partners — who are working to change health care for the better.

Summary

HIM Technician II is responsible for prepping, scanning, quality control of all inpatient and outpatient medical records into the Online Medical Record system. Performs indexing and quality control of WCMG scanned and inbound fax documents. Covers Front Desk functions as needed on weekends, evenings and holidays. Analyze medical records for compliance with documentation requirements established by the DH Medical Staff bylaws, CT DPH/CMS regulations and The Joint Commission standards. Assign deficiencies to practitioners in on-line system according to established protocols.

Responsibilities

• Preps and assembles permanent record documents in required order for scanning, ensuring that all pages have form barcodes and name labels, affixing preprinted labels as necessary.
• Performs scanning process according to department procedures and maintains set up for scanners to ensure optimal image quality and communicates scanner maintenance issues to supervisor as needed. Has the ability to trouble shoot routine scanning software and hardware issues.
• Manually indexes documents within the online record if automatic indexing fails and reorders documents as needed.
• Performs quality control review on all documents throughout the stages of prepping, scanning and indexing and makes necessary corrections upon identification of errors.
• Performs indexing and quality control of WCMG documents scanned by the practices, as well as those in the inbound fax queue and follows related polices.
• Demonstrates the ability to identity serious quality issues in the on-line record and knows to take appropriate action.
• Performs the duties of Front Desk Reception on nights, weekends or holiday shifts. Duties include; answering phones, helping walk in customers, processing STAT transcription, STAT ROI fax requests, download radiology images to cd and pick up/processing of discharged records and loose reports.
• Performs qualitative record review using audit review tool to monitor if documentation in the medical record is in compliance with all regulatory agency standards.
• Maintains appropriate set up for scanners to ensure optimal image results and communicates scanner maintenance issues to supervisor as needed. Has the ability to trouble shoot routine scanning software and hardware issues.
• Analyzes online IP/OP medical records for missing signature and dictation deficiencies per HIS policy.
• Accurately assigns deficiencies to practitioners in on-line chart completion module and assists clinicians with questions related to online medical record software.
• Achieves and maintains established HIM Tech II level accuracy and productivity standards.
• Mentors HIM Technician I staff and assists with training on various aspects of the prep, scan and qc process.
• Achieves the established expectations with regard to customer service, teamwork, safety and self-development.
• Fulfills all compliance responsibilities related to the position.
• Performs other duties as assigned.

Education Skills Experience

Required: High School Diploma or equivalent. Must have completed 1 full year as a HIM Technician 1. Data entry required. Medical terminology and prior medical office or hospital experience required. Prior customer service experience required. Demonstrates ability to follow policy and procedures. Demonstrates ability to independently perform computer functions in both windows and web-based environments. Demonstrates decision-making ability, attention to detail and quality, strong interpersonal skills; team-oriented, and highly organized.
Minimum Experience: three years

Working Conditions

Manual: Some manual skills/motor coord & finger dexterity
Occupational: Little or no potential for occupational risk
Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force
Physical Environment: Some exposure to dirt, odors, noise, human waste, etc.
Company: Nuvance Health
Org Unit: 2073
Department: Health Information Management
Exempt: No
Salary Range: $18.13 - $26.00 Hourly