Health Information Management Specialist I

Fenway Health; Boston (MA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive medical and dental保险

Retirement plan with employer match

11 paid holidays

Paid vacation

Job summary

Fenway Health in Boston, MA is seeking an HIM Specialist I to support the Medical Records department. You will scan documents into the EMR and route information to providers, while handling HIPAA privacy requirements and release-of-information requests.

This role requires two on-site days at Fenway's Boston location, strong customer service skills, and the ability to work independently. Epic experience and Microsoft Office proficiency are preferred.

Qualifications

• High School graduate or equivalent required.
• Strong knowledge of HIPAA privacy regulations.
• Impeccable customer service skills.
• Ability to work independently.
• Ability to collaborate with diverse stakeholders.

Responsibilities

• Scan documents into the electronic document imaging system.
• Verify patient information and place into the correct EMR.
• Index scanned images in EMR and assess image quality.
• Process release of information requests in compliance with privacy laws.
• Respond to requests via telephone, fax, and email.
• Safeguard patient records and ensure HIPAA compliance.

Skills

HIPAA privacy regulations

Customer service

Independent worker

Diversity & inclusion awareness

Education

High School diploma or equivalent

Associate degree (preferred)

Tools

Epic EHR

Microsoft Office Suite

Job description

Description

Under the direction of the Medical Records Manager, the Health Information Management (HIM) Specialist I provides support to the Medical Records department by scanning documents into the Electronic Medical Record (EMR) and routing scanned information to the appropriate provider. In addition, the HIM Specialist I will respond to requests for medical records by releasing/obtaining records when appropriate and following HIPAA and Massachusetts privacy laws. The HIM Specialist I will enter clinical data into the EMR under the guidance of the Medical Records Manager. This position requires two (2) days working on-site at Fenway's Boston location.

Representative Duties

• Prepare and/or scan documents into the electronic document imaging system.
• Examine pages and verifies accuracy of patient information on each page, and ensures placement into appropriate patient electronic medical record.
• Index scanned images in the appropriate patient electronic medical record, while analyzing the quality of scanned documents.
• Receive incoming requests for information and responds to requests by opening mail, assisting with telephone inquiries, and retrieving and/or sending faxes in a timely manner.
• Completes release of information requests by importing medical records requests accurately and correctly into the EMR, examining release for completeness and accuracy, and releasing records to authorized parties according to established procedures while observing patient privacy laws; electronically transmits medical record to processing operations.
• Process incoming/outgoing correspondence and perform required follow up actions with patients and providers via telephone, fax, and email in a timely manner and with exceptional customer service.
• Process requests for records retrievals from external facilities as indicated by patient requests or valid external requestor
• Responds to requests for patient records by external sources and transmitting them appropriately and in a timely fashion
• Meets Agency Participatory Expectations
• Adheres to all agency and departmental policies and procedures
• Participates in quality assessment and improvement activities as requested
• Adheres to the highest principles of patient and client confidentiality
• Adheres to established safety policies, procedures and precautions; identifies potential or actual unsafe situations in the environment and informs appropriate staff
• Attends all required meetings, in-services and professional trainings
• Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities
• Serves on agency committees and in professional organizations when requested
• Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.
• Perform additional duties as delegated by the Medical Records Supervisor

Requirements

• High School graduate/equivalent required,
• Strong knowledge of HIPAA privacy regulations required
• Impeccable customer service skills
• Ability to work independently
• Ability to work harmoniously and effectively with colleagues, patients, clients and vendors across the spectrum of diversity, including but not limited to race, ethnicity, color, gender identity, sexual orientation, age, socio-economic status, national origin and immigrant status, religious or spiritual identity, disability (physical, mental, emotional and developmental), veteran status, and/or limited English proficiency.

Preferred Qualifications:

• Associates degree
• Ability to comprehend moderate complexity clinical terminology
• Prior experience using Epic
• Minimum 6 months experience performing release of information
• Minimum 6 months of experience scanning and indexing documents
• Proficiency with Microsoft Office to include Word, PowerPoint, Outlook, and Excel
• Demonstrated ability to evaluate ROI authorizations for validity

This is a union position in a Fenway Health bargaining unit represented by 1199 SEIU United Healthcare Workers East.

We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more.

LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.