Health Information Management Coordinator

Predoc; United States; Remote; USD 50,000 - 80,000; Full time

Job summary

Predoc is seeking a Health Information Management Coordinator in the United States. You will ensure critical medical records reach the right people at the right time, coordinate with providers, and maintain high-quality documentation while supporting client relationships and onboarding.

You will review and process requests, navigate provider portals, and perform QA on retrieved records. Strong organizational and communication skills are essential, along with a commitment to confidentiality.

Qualifications

• Experience in medical office, hospital, health system, or related clinical environment.
• Strong organizational, proactive, and communicative skills.
• Ability to maintain confidentiality and handle protected health information.

Responsibilities

• Coordinate retrieval, processing, maintenance, and organization of patient medical records.
• Collaborate with providers and facilities to obtain records for client requests.
• Navigate provider portals to process medical record requests.
• Track requests with detailed notes and status updates.
• Review invoices related to medical record retrieval and coordinate payments.
• Perform quality assurance of retrieved records to meet client requirements.
• Apply clinical knowledge to identify missing or relevant documentation.
• Support client onboarding, training, and customer success initiatives.
• Provide basic troubleshooting and help clients navigate platform functionality.
• Build and maintain professional client relationships.
• Maintain inbound/outbound record shipments via courier services.
• Scan charts and convert to organized digital files.
• Prepare client metrics, reports, and flowsheets.
• Conduct research to resolve issues and support timely completion.
• Maintain confidentiality per policies and applicable requirements.

Skills

Clinical knowledge

Customer service

Communication

Organization

Tools

EMR systems

Job description

We are looking for a highly dependable, organized, and proactive professional who brings both clinical knowledge and outstanding customer service skills. The strongest candidate will have experience working in a medical office, hospital, health system, or related clinical environment and will be organized, proactive, and communicative.

Why this role matters:

Medical records are essential to patient care, clinical decision-making, compliance, and the success of the organizations we serve. As a Health Information Management Coordinator, you will help ensure that the right records reach the right people at the right time. You will play a critical role in coordinating with healthcare providers, maintaining high-quality documentation, supporting client relationships, and helping transform complex administrative processes into a reliable, technology-enabled experience.

• Coordinate the retrieval, processing, maintenance, and organization of patient medical records
• Collaborate with providers, healthcare facilities, and other external parties to obtain records in response to client requests
• Navigate provider websites and required portals to process medical record requests
• Track incoming, outstanding, and completed requests, including maintaining detailed notes and status updates
• Review and process invoices related to medical record retrieval and coordinate payments to the appropriate clients or entities
• Perform quality assurance reviews of retrieved records to ensure they meet client requirements
• Apply clinical knowledge and medical terminology to conduct basic Q&A and identify missing, incomplete, or potentially relevant documentation
• Support customer onboarding, client training, and customer success initiatives
• Provide basic troubleshooting assistance and help clients navigate platform functionality
• Build and maintain positive, professional relationships with clients and users
• Maintain inbound and outbound record shipments through courier services
• Scan incoming charts and correspondence to convert physical documents into organized digital files
• Prepare client metrics, reports, flowsheets, and other administrative materials
• Conduct research and take initiative to resolve issues and support timely request completion
• Maintain confidentiality and handle protected health information in accordance with company policies and applicable requirements
• Perform other duties as assigned