Health Information Clerk

North Carolina Community Health Center Association; Greensboro (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

North Carolina Community Health Center Association is seeking a Records Clerk to maintain patient medical records with meticulous accuracy. You will index documents in the EHR, verify identities, and ensure lawful release of information while upholding HIPAA standards.

The role involves handling requests via mail, fax, phone, or in-person, performing clerical tasks, and supporting the QA team with chart audits. Strong organization and computer skills are essential.

Qualifications

• High school diploma and one year of medical or general office experience preferred.
• Must be proficient with Microsoft applications.
• Strong interpersonal skills are necessary.
• Must have the ability to plan, organize and complete assignments.
• Must have a working knowledge of computers.
• Must have the ability to deal tactfully with hospital personnel and physicians.

Responsibilities

• Index and file scanned documents into patient electronic medical records using EHR software.
• Identify medical records needed for patient care, billing, or release of information with requestors.
• Prioritize release of information requests and retrieve records from multiple locations.
• Handle requests and inquiries for patient health information via mail, fax, phone, or in-person.
• Verify patient identity and validate authorization.
• Ensure requester has legal right to access information.
• Provide excellent customer service and address client concerns.
• Access computerized records for faxing and other requests.
• Perform clerical tasks and chart assembly as needed.
• Monitor and process medical record and scanner tasks; protect confidentiality.
• Enter data into the release of information log.
• Assist QI with chart audits from insurance companies.
• Update Medical records transfer log.
• Request medical records from other offices and hospitals.
• Scan medical histories and reports, labeling with chart numbers.
• Receive and distribute mail and faxes.
• Backup other sites as needed.
• Process subpoena requests for medical records.
• HIPAA compliant.
• Perform other duties as assigned.

Skills

Interpersonal skills

Planning & organizing

Computer literacy

Attention to detail

Education

High school diploma

Tools

Microsoft Office

Excel

Job description

The primary purpose of this position is to maintain the patient medical records in an accurate and orderly manner, which is consistent with the policies and procedures established by the organization.

Job Responsibilities

• Using EHR software, accurately index and file scanned documents and information into patient’s electronic medical record.
• Interacts with requestors to identify medical records needed for patient care, review, billing, or release of information.
• Prioritize release of information requests, retrieves medical records from active and inactive and interdepartmental locations, electronically tracks and delivers records in accordance with established procedures.
• Handles all requests and inquiries for patient health information whether received via mail, fax, phone, or in-person.
• Verifies the patient identity and confirms that the authorization is valid.
• Ensures the requesting party has a legal right to request a patient’s medical information.
• Provide excellent customer service by being attentive and respectful; insures understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems.
• Helps resolve customer service matters in a polite manner.
• Access computerized patient record and/or other computer systems for patient information needed for faxing and for other requestors of the medical record.
• Performs clerical tasks and chart assembly as needed.
• Monitor and process medical record and scanner/filer tasks Protect the confidentiality of patient’s personal, financial, and medical information.
• Enters data into the “release of information” log. Performs other duties as assigned.
• Assist QI department with chart audits from insurance companies.
• Updates Medical records transfer log.
• Request medical records from other doctor’s offices and hospitals, as needed.
• Scan medical histories, lab reports, and other incoming paperwork, denoting appropriate chart number on the items being filed in Electronic Records System.
• Receives and distributes incoming and outgoing interoffice mail and US postal mail.
• Receives and distributes all incoming faxes.
• Backup other sites as needed to account for shortages.
• Process subpoena request for medical records.
• HIPAA compliant
• Performs other duties as assigned.

Minimum Qualifications

• High school diploma and one year of medical or general office experience preferred.
• Must be proficient with Microsoft applications.
• Strong interpersonal skills are necessary.
• Must have the ability to plan, organize and complete assignments.
• Must have a working knowledge of computers.
• Must have the ability to deal tactfully with hospital personnel and physicians.

Preparation and Training

Job duties require a high school education with additional specialized courses in medical terminology. Must have a working knowledge of billing codes, data processing equipment, computers (Excel, word processing), telephones, and such typical office machines and equipment. Must maintain effective written and oral communication/English skills. Must maintain a current NC drivers license for outside travel. Experience in HER (required).