Health/Human Service Case Manager I

State of Delaware; Delaware; On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Accommodations for disabilities

Equal opportunity employer

Benefits package

Job summary

The Department of Health and Social Services (DHSS) in Delaware is seeking a Health/Human Service Case Manager I to join the Central Intake Unit (CIU). You will process detailed referrals, gather confidential information, and help assign applications for Medicaid LTC and SNAP eligibility.

Responsibilities include interviewing clients, developing service plans with providers, coordinating with hospitals and agencies, and maintaining case records using automated systems.

Qualifications

• Associate's degree or higher in Behavioral or Social Science or related field.
• Three years' experience in health or human services support.
• Six months' experience in using automated information systems to enter, update, modify, delete, retrieve and report data.
• Six months' experience in narrative report writing.

Responsibilities

• Interviews clients, family members and others to determine eligibility and connect clients with health and human services.
• Develops a service plan with hospitals, clinics, agencies and resources to aid clients.
• Evaluates information from interviews and other sources and refers for review.
• Provides guidance and information to clients and families prior to receiving service.
• Coordinates with agencies to expedite processes for the client.
• Prepares case histories and maintains records and logs.
• Uses automated information systems to research and report health/human service data.
• Maintains effective communication across cultures, ages and backgrounds.
• Performs other related duties as required.

Skills

Interviews clients

Service planning

Cross-cultural communication

Education

Associate's degree or higher in Behavioral or Social Science

Tools

Automated information system

Job description

Make a Difference with DHSS

Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.

Introduction

Make a Difference with DHSS

Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.

We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.

For more information, please visit https://dhss.delaware.gov/dhss/ today!

Summary Statement

This Health/Human Service Case Manager I position is in DMMA’s Central Intake Unit (CIU). The incumbent will be responsible for processing detailed referrals, eliciting confidential and highly sensitive financial and medical information from applicants and applicants’ representatives, data-entering pertinent information, facilitating the assignment of applications to financial and medical eligibility staff for all Long Term Care (LTC) Medicaid programs, determining eligibility for Medicaid and Supplemental Nutrition Assistance Program (SNAP) benefits, and maintaining the CIU resource mailbox.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here.

This class is distinguished from a licensed Social Worker as employees do not perform the following duties: diagnose individuals for mental, emotional, behavioral, addictive, and/or developmental disorders and disabilities; perform related client assessment or evaluation; provide psychotherapeutic treatment; or develop and implement assessment-based treatment plans. An employee in this class may participate as a member of a multi-disciplinary team to implement behavioral health services or treatment plans in accordance with Delaware Code, Title 24.

• Interviews clients, family members, and others to determine eligibility and connect clients with health and human services.
• Develops a service plan to aid and assist a client in receiving care and assistance needed in collaboration with hospitals, clinics, agencies, and other appropriate resources (Service plans may include job training and employability, housing, general public assistance, in-home services and supports or home-delivered meals, de-escalation techniques, peer services, or skill development).
• Evaluates information derived from client interviews, case history, and other pertinent sources and refers to proper channels for review.
• Provides guidance and relevant information to clients and families prior to receiving requested service and assistance.
• Coordinates with other agencies, hospitals, clinics, and resources to expedite the process on behalf of the client.
• Prepares case histories and reports and maintains records and chronological logs of case activities.
• Uses automated information systems and computer software to research, review, evaluate, and report on health/human service data.
• Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
• Performs other related duties as required.

Job Requirements

JOB REQUIREMENTS for Health/Human Service Case Manager I

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

• Possession of an Associate's degree or higher in Behavioral or Social Science or related field.

OR

• Three years' experience in health or human services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements or coordinating with community resources to obtain client services.
• Six months' experience in making recommendations as part of a client's service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
• Six months' experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
• Six months' experience in narrative report writing.

Conditions of Hire

This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16. This position is covered by a collective bargaining agreement based on its individual terms.

All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources .

DHSS does not provide employment-based sponsorship.

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov .

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.

Individuals who use TDD may request auxiliary aid or service by calling [phone] or by visiting delawarerelay.com .

If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call [phone] or email [e-mail] .

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.