Health Engagement Specialist

The Voluntary Protection Programs Participants' Association, Inc; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A healthcare innovator is seeking a Health Engagement Specialist to connect with patients needing preventive care services. This full-time role requires strong communication skills and 1-2 years of experience in healthcare engagement. You will help guide patients during transitions of care and manage their access to preventive services. The position offers an hourly rate of $27–$29.

Qualifications

• 1-2 years of experience in patient engagement or customer service in a healthcare setting.
• Strong communication and interpersonal skills.
• Comfort working in a fast-paced, evolving environment.

Responsibilities

• Conduct outbound calls to patients who have not previously encountered Diverge Health.
• Assist patients in scheduling appointments and navigating care options.
• Meet or exceed daily outreach and engagement performance metrics.

Skills

Patient engagement

Communication skills

Empathy

Problem-solving

Tools

Salesforce

Job description

Diverge Health is focused on improving health access and outcomes for those most in need. We partner with primary care providers to improve engagement and management of Medicaid patients, offering independent practices specialized resources and clinical programs to close gaps in care. Our teams address medical, social and behavioral patient needs, lowering healthcare costs and improving patient lives, guided by our core values of humility, continuous learning and feeling the weight, with a mission to strengthen communities from within and help people live their healthiest lives.

Overview

We are seeking a Health Engagement Specialist to join our team. In this role, you will be responsible for outreaching to patients in need of preventive care services, including those who may be overutilizing the emergency room or transitioning from hospital to home or other care settings. You will help patients connect to the care they need in a startup, fast-paced environment. Successful candidates are sociable, empathetic, and passionate about making a difference in patients\' lives through proactive healthcare solutions.

What you\'ll do

As the Health Engagement Specialist, you will connect patients with the care they need. You will demonstrate strong communication skills, the ability to overcome objections, and an understanding of the healthcare system. Reporting to the Central Director of Care Operations, you will work closely with internal teams to engage patients and support them in gaining access to preventive care services.

Key responsibilities

• Conduct a high volume of outbound calls to patients, including many who have not previously encountered Diverge Health.
• Field inbound calls from patients responding to outreach from Diverge Health or referrals from their primary care providers, or from primary care providers coordinating patient services with Diverge Health.
• Identify and support patients who are overutilizing the emergency room by guiding them toward more appropriate care options.
• Reach out to patients undergoing care transitions (e.g., from hospital to home after a discharge) to ensure follow-up care, educate patients about the importance of preventive care and regular visits with their provider.
• Assist patients in scheduling appointments, navigating care options, and resolving barriers to access.
• Build trust with patients and tailor conversations to meet their individual needs.
• Maintain accurate and organized records of patient interactions using CRM systems (e.g., Salesforce).
• Meet or exceed daily outreach and engagement performance metrics.

Qualifications

• 1-2 years of experience in patient engagement, outreach, or customer service in a healthcare setting.
• Strong communication and interpersonal skills with the ability to build trust quickly.
• A high level of empathy and compassion for patients from diverse backgrounds.
• Comfort working in a fast-paced, evolving environment with shifting priorities.
• Problem-solving mindset and ability to think critically when navigating patient barriers to care.
• Familiarity with care coordination, preventive services, and transitions of care (preferred). Familiarity with CRM systems (e.g., Salesforce) and call management tools, including basic administration of these tools.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.

Qualities for Success at Diverge Health

• Empathetic and objective, humble yet highly conscientious.
• Comfortable navigating uncertainty and thriving in a dynamic, evolving environment.
• A proactive problem solver with strong critical thinking and execution skills.
• A team player who inspires and motivates others with a commitment to Diverge Health\'s mission and values.
• Skilled at connecting authentically with people from all walks of life.

This is a full-time, non-exempt position with an hourly rate of $27–$29.

Our Investors

Diverge Health is funded by GV and incubated by Triple Aim Partners, which since 2019 has partnered with entrepreneurs to co-found and launch eight companies focused on improving the quality, experience and total cost of healthcare.

Equal Opportunity

Diverge Health believes that a diverse set of backgrounds and experiences enrich our teams and help us realize our mission. We encourage you to share your unique background and how it might be additive to our team.

Special Considerations

Diverge Health is dedicated to the principles of Diversity, Equity and Inclusion and Equal Employment Opportunities for all employees and applicants. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, reproductive health decisions, family responsibilities or any other characteristic protected by law. Our hiring decisions are based on merit, competence, performance and business needs.