Health Education & Outreach Specialist

Kheir Clinic; Lancaster (CA); On-site; USD 32,000 - 34,000; Full time

Job summary

Kheir Clinic in Los Angeles, CA seeks an Enrollment & Outreach Specialist to educate and enroll clients in health coverage programs. The role involves presenting options, guiding applicants, and following up to ensure enrollment and utilization. Bilingual proficiency is required for patient-facing interactions.

The position supports outreach on Medi-Cal and related health services, with typical responsibilities including scheduling and maintaining documentation for program compliance.

Qualifications

• Flexible work schedule and willingness to work some nights and weekends.
• Must be computer proficient and able to use standard office software.
• Experience in health education and outreach is preferred.

Responsibilities

• Conduct outreach to explain Kheir’s Clinical Services and health coverage options.
• Educate clients about Medi‑Cal, Family PACT and enrollment processes.
• Assist with enrollment in health insurance benefits and services.
• Schedule patient appointments and follow up on missed visits.
• Deliver presentations on health topics to increase client enrollment.
• Maintain records and documentation for contract compliance.

Skills

Computer proficiency

Bilingual proficiency

Education

College degree preferred, but not required

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

FullTime Los Angeles, CA, US

22 days ago Requisition ID: 1232

Salary Range: $23.00 To $25.00 Hourly

MISSION

Kheir’s mission is to increase and provide access to culturally and linguistically-sensitive quality primary healthcare and human services support to the underserved and uninsured residents of Southern California.

ASSIGNMENT SUMMARY

The Enrollment & Outreach Specialist will conduct brief health education/awareness and outreach contacts and encounters in the office. Patient facing roles require bilingual proficiency. This person will educate potential clients about health coverage programs, enroll clients into the appropriate coverage programs, assist with applications, and provide follow-up to ensure enrollment, utilization, and retention. In addition, the Enrollment & Outreach Specialist will make presentations to clients on specific health-related programs and topics to increase patient enrollment.

MINIMUM QUALIFICATIONS

• Flexible work schedule; may be required to work some nights and weekends
• Computer proficient
• Preferred experience in health education and outreach
• College degree preferred, but not required
• Must possess and present current criminal record clearance (Live Scan).

ESSENTIAL FUNCTIONS/RESPONSIBILITIES

• Provide outreach to explain Kheir’s Clinical Services.
• Provide outreach to explain Medi-Cal, Family PACT and other health care options available to parents, teens and the general public.
• Assist members in the enrollment process for health insurance benefits and services that the organization provides.
• Act as a resource of information on the phone or in person, for reliable information regarding the clinic’s programs.
• Schedule appointments for patients, and follow-up on any missed appointments
• Facilitate presentations on other health-related topics including, but not limited to, teen pregnancy preventions and STD’s, importance of prenatal and pediatric care, etc.
• Maintain records, logs, signing sheets, and other documentation required to track for contract compliance and evaluate program performance.
• Other duties as assigned

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a company provided computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. The position requires occasional travel to attend on- and off-site meetings.

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Kheir Clinic provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

In addition to federal law requirements, Kheir Clinic complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Kheir Clinic will consider for employment all qualified Applicants, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Please note that this job description is subject to change to meet the needs of Kheir Clinic.