Health Coordinator - Richardson, TX

Health Care Service Corporation; Town of Texas, Richardson (WI, TX); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a purpose-driven company that values professional development and employee growth. In this remote role, you will play a vital part in our medical management programs by educating members and supporting clinicians. Your expertise in automated systems and customer service will be essential as you coordinate member needs and analyze their inquiries. With a commitment to diversity and inclusion, this innovative employer offers a range of meaningful benefits to enhance your work-life balance. If you are looking to make a difference in the health care sector, this opportunity is perfect for you.

Benefits

Health and wellness benefits

401(k)

Pension

Paid time off

Parental leave

Disability insurance

Life insurance

Employee assistance programs

Tuition reimbursement

Paid holidays

Qualifications

• Experience with automated systems and managed care systems.
• Skills in customer service and communication with members.

Responsibilities

• Contact members to educate them on medical management programs.
• Conduct research and perform data entry for member inquiries.

Skills

Automated systems experience

Managed care systems knowledge

Customer service skills

Verbal and written communication skills

Knowledge of medical terminology

PC proficiency (Microsoft Office)

Analyzing member needs

Education

1 year of college

College courses in computer science or medical field

Job description

At HCSC, our employees are the cornerstone of our business and the foundation of our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

This position is responsible for contacting members to inform and educate them on our medical management programs; conducting research, performing data entry, responding to inquiries from members, and supporting the clinicians in the Medical Management department with their provider and member activities.

Job Requirements:

1. 1 year of college and 2 years experience with automated systems OR 3 years experience with automated systems.
2. 1 year experience with managed care system(s) or medical systems (e.g., hospital or doctor office).
3. Experience coordinating member needs, providing assistance to members, and analyzing member needs.
4. Knowledge of medical terminology.
5. Knowledge of medical claims systems.
6. PC proficiency including Microsoft Office applications.
7. Customer service skills.
8. Verbal and written communication skills, including developing written correspondence to members and department personnel, and coaching skills to educate members on medical issues.

Preferred Job Requirements:

• College courses in computer science or the medical field.

This is a Telecommute (Remote) role: Must reside within 250 miles of the office or anywhere within the posted state.

#LI-Remote

Referral Process: If you are being referred to one of our roles, ask your connection at HCSC about our Employee Referral process!

Pay Transparency Statement

At Health Care Service Corporation, we are committed to offering meaningful benefits to support your life outside of work. Our benefits include health and wellness benefits, 401(k), pension, paid time off, parental leave, disability insurance, life insurance, employee assistance programs, paid holidays, tuition reimbursement, and more. Learn more at https://careers.hcsc.com/totalrewards.

The offered compensation varies based on skills, education, knowledge, and experience. This role may include an annual incentive bonus plan, subject to plan terms and conditions.

HCSC Employment Statement

We are an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

Base Pay Range

$17.75 - $27.83