Health Concierge (Virtual Medical Assistant)

Ascend Medical; Atlanta (GA); Remote; USD 38,000 - 45,000; Full time

Job summary

A healthcare provider in Atlanta, Georgia is looking for a Health Concierge (Virtual Medical Assistant) to deliver compassionate care. The role involves guiding patients through scheduling and insurance processes in a remote work environment. Candidates must be Certified/Registered Medical Assistants with strong multitasking and empathetic communication skills. Comprehensive benefits from Day 1 are provided.

Benefits

Comprehensive benefits starting Day 1

401(k) with Company Match

Generous PTO + Paid Holidays

Qualifications

• Certified/Registered Medical Assistant required.
• Experience in patient-facing healthcare environment essential.
• Strong EHR and appointment scheduling skills necessary.

Responsibilities

• Provide a warm first impression to every patient.
• Guide new patients through scheduling their first appointment.
• Listen actively and offer solutions.
• Verify insurance benefits and explain coverage.
• Document all interactions in our EHR and collaborate with clinical staff.
• Help patients understand their care journey.
• Manage a high volume of inbound calls.

Skills

Empathetic communication

EHR and appointment scheduling

Insurance verification

Multitasking

Team-oriented mindset

Education

Certified/Registered Medical Assistant

Job description

Health Concierge (Virtual Medical Assistant)

Join to apply for the Health Concierge (Virtual Medical Assistant) role at Ascend Medical

Health Concierge (Virtual Medical Assistant)

Join to apply for the Health Concierge (Virtual Medical Assistant) role at Ascend Medical

Get AI-powered advice on this job and more exclusive features.

Position Summary

At Ascend Medical, our

Description

Position Summary

At Ascend Medical, our Health Concierges are more than just schedulers — they are the first voice our patients hear and the front line of our mission to elevate mind, body, and soul. As a Health Concierge, you will play a critical role in delivering a compassionate, solution-oriented experience for every patient from the very first interaction.

This full-time, remote position supports patients by phone and digital channels, guiding them through scheduling, insurance verification, portal setup, and pre-visit preparation. You’ll work in a fast-paced, call center-style environment where empathy, accuracy, and problem-solving are essential. Certified or registered Medical Assistant credential is required.

About Ascend Medical

Ascend Medical is reimagining how care is delivered. With a hybrid model spanning virtual, in-home, and in-clinic services, we provide truly patient-centered care that integrates physical, mental, and emotional wellbeing. Our mission is simple but profound: to elevate mind, body, and soul.

What sets us apart is not just what we do, but how we do it—through a bold culture of innovation, a deep commitment to values, and an obsession with delighting our patients.

Our Core Values:

• Patients before Profits
• Empathy before Expedience
• Progress before Stagnation
• Team before Individual
• Safety before Everything
  
  

Key Responsibilities

• Be the Voice of Ascend: Provide a warm, welcoming, and professional first impression to every patient who contacts us.
• Own the First Touchpoint: Guide new patients through scheduling their first appointment and setting up their portal account.
• Solve with Empathy: Listen actively, understand patient needs, and offer solutions that ensure seamless access to care.
• Communicate Clearly: Verify insurance benefits, explain coverage and costs, and confidently navigate common billing questions.
• Coordinate Behind the Scenes: Document all interactions in our EHR (Athena) and Salesforce, and collaborate with clinical staff as needed to ensure a smooth patient experience.
• Educate & Empower: Help patients understand how to get the most out of their Ascend care journey.
• Thrive in a Fast-Paced Environment: Manage a high volume of inbound calls from marketing campaigns, local events, and digital inquiries.
  
  

Schedule

• Full-Time, Weekdays (Monday–Friday)
• Remote Work (Must reside in Georgia)
  
  

Why Join Ascend?

• Be Part of a Mission-Driven Team with a track record of innovation and patient delight (NPS > 95!)
• Comprehensive Benefits starting Day 1: Medical, dental, vision, life insurance
• 401(k) with Company Match
• Generous PTO + Paid Holidays + Parental Leave
• Supportive, Forward-Thinking Culture where your ideas matter and your voice is heard
  
  

Ascend Medical is an Equal Opportunity Employer. We believe that diverse voices and backgrounds are essential to innovation, and we are committed to fostering an inclusive and empowering workplace for all.

Requirements

Qualifications

• Certified/Registered Medical Assistant (Required)
• Experience in a medical office, call center, or other patient-facing healthcare environment
• Strong EHR and appointment scheduling skills
• Familiarity with insurance verification and billing processes
• Professional and empathetic communication skills
• Ability to multitask effectively in a high-volume setting
• Team-oriented mindset with a strong sense of accountability
• Understanding of clinic workflows, chronic conditions, and patient needs

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at Ascend Medical by 2x

Get notified about new Concierge jobs in Atlanta, GA.

Atlanta, GA $38,000.00-$45,000.00 7 months ago

Client Care Advisor/Seasonal-2nd Shift 12-9pmET Must Be Licensed!

Atlanta, GA $120,000.00-$200,000.00 1 day ago

GRAIL Galleri Consultant (Clinical Sales- Atlanta, GA) # 4272

Atlanta, GA $114,000.00-$142,000.00 1 week ago

Territory Sales Executive - Independent Contractor / 1099

LN Media & Sponsorship || Director, Regional Sales

GRAIL Galleri Consultant (Clinical Sales)

Atlanta, GA $50,000.00-$200,000.00 1 week ago

Atlanta Metropolitan Area $146,000.00-$222,000.00 15 hours ago

Account Manager Urology/Oncology - (Remote In Territory)

Account Manager Urology/Oncology - (Remote In Territory)

Travel Nurse (RN) Tele/Stepdown (Telemetry/PCU)

Travel Nurse (RN) Tele/Stepdown (Telemetry/PCU)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.