Health Coaching Lead: Scale Teams & Elevate Training

Future PLC; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

Future PLC is building a personalized health coaching platform to guide lifelong health. As Health Coach Manager, you will lead a team of Board Certified Health Coaches, develop scalable training programs, and partner with Product, Clinical, and Operations to continuously improve the member experience.

This hands-on leadership role requires coaching experience at scale, program design expertise, and the ability to create SOPs and QA frameworks that lift overall coaching quality across the

Qualifications

• Board Certified Health Coach (NBC-HWC) required.
• 5+ years of health coaching experience.
• 3+ years managing and developing Board Certified Health Coaches or other clinical coaching teams.
• Experience designing learning programs, facilitation, workshops, or continuing education curricula.
• Demonstrated ability to create SOPs, QA frameworks, and scalable coaching processes.
• Strong data literacy with the ability to translate insights into operational improvements.
• Exceptional communication and stakeholder management skills.
• Experience partnering with Product and cross-functional teams in a fast-paced environment.

Responsibilities

• Lead, coach, and develop a team of Board Certified Health Coaches through regular 1:1s, QA reviews, and performance management.
• Uphold Coaching Standards and Quality.
• Design and deliver onboarding, continuing education, workshops, and learning experiences that improve coaching quality.
• Develop SOPs, coaching frameworks, QA rubrics, and best practices to create a consistent, scalable member experience.
• Analyze coaching performance and member outcomes to identify trends and drive continuous improvement.
• Lead operational initiatives that improve coaching quality, efficiency, and member outcomes.
• Partner with Product, Clinical, Analytics, and Operations to shape the Health Coaching service offering and coach tooling.
• Mentor other leaders and contribute to scaling coaching operations across the organization.

Skills

Board Certified Health Coach NBC-HWC

Health coaching experience

People management experience

Data literacy

Stakeholder management

Product partnership

Job description

Future PLC is building a personalized health coaching platform to guide lifelong health. As Health Coach Manager, you will lead a team of Board Certified Health Coaches, develop scalable training programs, and partner with Product, Clinical, and Operations to continuously improve the member experience.

This hands-on leadership role requires coaching experience at scale, program design expertise, and the ability to create SOPs and QA frameworks that lift overall coaching quality across the