Health Coach - Remote

Sharecare; Hartford (CT); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading digital health company is seeking a Health Coach to engage participants in coaching sessions aimed at improving health behaviors. The role involves coordinating with a multidisciplinary care team and requires a Bachelor's degree in a health-related field. Candidates should possess strong communication skills and experience in a customer service role is preferred. The position offers flexible shift hours and requires the ability to multitask effectively.

Qualifications

• 1-2 years related experience required; customer service experience preferred.
• Ability to coordinate telephonic communication while navigating software.
• Knowledge of lifestyle-related topics like nutrition and exercise desired.

Responsibilities

• Engage participants in telephonic coaching to improve health behaviors.
• Coordinate delivery of services with multidisciplinary care team.
• Adhere to schedules and track progress of program participants.

Skills

Interpersonal skills

Communication skills

Motivational interviewing

Data entry proficiency

Education

Bachelor's degree in health-related field

Tools

Microsoft Office

Job description

Overview

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visitwww.sharecare.com.

Job Summary

Start Date: Monday, October 20th, 2025

Shift: Monday - Friday: Must be open to any shift between the hours of 10:30am – 9:00pm CST.

It is required to work every fourth Saturday from 8:00am-4:30pm CST

Training: Training will be a duration of 6 weeks from 8am – 4:30pm CST

Due to the structured training schedule, new hires are unable to miss any days of training.

Compensation: Hourly Rate: $21.50 or $25 including certification through NBC-HWC or CHES only

Role Description

The Health Coach is part of a multi-disciplinary team that is responsible for improving both the individual health and wellness of program participants and the overall health status of a client\'s population. The Health Coach is an integral part of an overall client specific Health and Care Support Team that engages and supports members with improving lifestyles and behaviors that put them at risk of developing chronic or disease conditions. The Health Coach looks to be a positive change agent in helping members alter behaviors that lead to better health and reduction / elimination of identified risk factors. A Health Coach is supervised by an Operations Coach Manager.

Essential Job Functions

Participating in the following types of telephonic calls:

• Engagement (inbound and outbound) - contacting eligible participants to inform them of the program offering and enroll them in the program

• Coaching (inbound and outbound) - providing individualized behavior change coaching to reduce or eliminate high risk behaviors and encourage adoption of habits that are conducive to a higher quality of life

• Chase (outbound) - reaching out to members who are enrolled in coaching, but do not have a scheduled call

• Coordinate delivery of services and care with other members of a multi-disciplinary care team, including nurses, pharmacists and external vendors

• Support operational aspects of the assigned area to meet the organization\'s customer requirements, which can include multiple customers

• Adhere to a schedule and caseload to support success and connectivity of member interaction

• Caseloads may be a 1:1 model or team based. This is determined by the business/client need

• Participate in daily and monthly meetings for updates and to present findings and insight

• Note and track the members\' progress and efficacy of program

Specific Skills/Attributes

• Effective interpersonal and communication skills required

• Understand directions and communicate/respond to inquiries

• Enthusiastically inspires members to change behaviors and to see possibilities

• Ability to learn to coach effectively using motivational interviewing

• Flexibility to work any shift (typically an evening shift) or change shifts based on business needs. This also includes availability to work rotating Saturdays

Qualifications

• Bachelor\'s degree in health-related field required (i.e., Psychology, Nutrition, Exercise Science, etc.) In specific cases, NBHWC certification might substitute for the health-related part of the completed 4-year degree

• 1-2 years of related experience required; experience in a customer service role preferred

• Experience with benchmarks and contact center metrics preferred, including adherence to schedule

• Proficiency in computer data entry and Microsoft Office

• Ability to coordinate telephonic communication with program participants while simultaneously navigating software platform and entering data, for extended periods of time

• Knowledge ability to quickly learn information around lifestyle related topics such as: smoking cessation, weight management, nutrition, exercise, stress reduction and sleep desired

• Ability to work independently and prioritize a moderate workload with minimal supervision

• Adaptability to schedule changes on an as-need basis

• Ability to multitask with members and operationally with managers and support staff

• Hard-wired internet connection is necessary as WIFI is not permitted

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Sharecare is an Equal Opportunity Employer and doesn\'t discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.