Health Club Manager

Planet Fitness; Burlington (IA); On-site; USD 45,000 - 60,000; Full time

Job summary

Planet Fitness is seeking a Club Manager to oversee gym operations, ensuring a positive member experience and effective team leadership. This full-time position involves recruiting and training team members, managing customer interactions, and maintaining gym standards to promote a successful club environment.

Benefits

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Vision insurance

Bonus based on performance

Training & development

Dollars for Scholars Program

Free Membership for self and one family member or friend

Qualifications

• At least 1 year of equivalent managerial experience.
• Basic computer proficiency.

Responsibilities

• Oversee gym operations to ensure positive member experience.
• Recruit, hire, train, and supervise team members.
• Ensure all staff provide great customer service.

Skills

Strong customer service skills

Strong communication skills

Organizational skills

Leadership skills

Job description

Benefits:

• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Vision insurance
• Bonus based on performance
• Training & development

Job Title: Club Manager

Reports to: District Manager

Status: Full Time/Supervisor/Exempt/Non-Exempt

Job Summary

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

Essential Duties and Responsibilities

· Recruit, hire, train, schedule and supervise team members. · Member service oversight making sure all team members are providing a great customer service experience at all times. · High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc. · Provide support for team members and club members. · Create and maintain a positive image for the club. · Coaching and counseling performance to help achieve company standards. · Ensure prompt opening/closing of gym. · Ensure staff are aware and trained on all current marketing promotions. · Finish manager portion of onboarding, in Paycom, for all new hires. · Ensure the club is open and staffed during all hours of business. · Ensuring self and team members are implementing and adhering to all company policies and procedures. · Responsible for ordering supplies and tracking inventory.

Essential Behavior Requirements

· Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs. · Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem. · Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. · Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. · Communication: Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.

Minimum Qualifications

· Honesty and good work ethic · At least 1 year of equivalent managerial experience · Strong customer service skills · Strong communication, organizational and leadership skills · Basic computer proficiency

Physical Demands

· Standing and walking at least 75% of the shift · Talking in person or on the phone at least 75% of the shift · Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

· Dollars for Scholars Program · Employee Appreciation Program · Free Membership for self and one family member or friend · Team Member Support Team · Health, Dental and Vision Insurance · Critical Illness Insurance · Short Term Disability Insurance · Accident Insurance · Voluntary Life Insurance · Pet Insurance · HSA · Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness