Health Center Associate - Cobb

Planned Parenthood Southeast, Inc.; Marietta (GA); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with employer match

Paid time off

Paid holidays and floating holiday

Short- and long-term disability

Job summary

A prominent health organization is seeking a Health Center Associate I to support patient services and clinical care. Responsibilities include front office management, patient counseling, and assisting in clinical procedures. The ideal candidate should have 2 years of healthcare experience and Electronic Health Record knowledge. This full-time position offers a competitive hourly wage in a supportive environment that values diversity. Exceptional communication and organizational skills are essential for success in this role.

Qualifications

• 2 years of experience in healthcare, preferably in sexual and reproductive health.
• Experience with Electronic Health Records is required.
• Preferred: Certified Medical Assistant, Surgical Tech, or LPN.

Responsibilities

• Ensure compliance with front office procedures.
• Provide patient counseling and education.
• Prepare exam rooms and maintain cleanliness.
• Document lab results and maintain Quality Control records.

Skills

Ability to handle stress professionally

Attention to detail

Excellent communication skills

Strong computer skills

Education

2 years of experience in healthcare

Electronic Health Record experience

Certified Medical Assistant or similar

Tools

Practice management software

MS Office

Job description

Job Title: Health Center Associate I

Location: Marietta, Georgia

Reports To: Health Center Manager

FLSA Status: Non-exempt

Salary: $20 per hour

SUMMARY

The Health Center Associate I is a full‑time member of the healthcare team and assists clinicians and staff in providing the highest level of care and service to patients. The Health Center Associate I performs a wide array of duties in supporting patient services and clinical care in the health center, including front office, intake, medical assisting, laboratory, and other clinical services. This role provides clinical, educational, and administrative services under the direction of the Health Center Manager and clinician in accordance with PPSE Medical Standards and Guidelines as well as State and Federal Regulations.

ESSENTIAL RESPONSIBILITIES

Front Office

• Ensures compliance with front office procedures, including setting up and closing down the reception area, keeping the lobby/patient waiting spaces neat and orderly throughout the day, and closing patient entry points at the end of the day
• Greets and welcomes all patients with a smile and excellent service; keeps patients apprised of delays or extended wait times
• Completes patient check‑in and registration, including advising and assisting patients with form completion
• Completes patient data entry via PPSE’s Electronic Health Record and prepares charts with appropriate information
• Enters relevant and appropriate information into tracking tools to improve service delivery and patient experience
• Completes patient charges and payments process, including processing payments and generating receipts
• Runs daily cashier reports, counts the cash drawer contents, balances day sheets, and prepares bank deposits
• Checks out patients in a professional and pleasant manner

Back Office

• Provides patient counseling and education for all services
• Explains medical tests and procedures and obtains informed consent
• Allows patient to explore feelings and ask questions regarding findings and decisions while demonstrating empathy and being non‑judgmental
• Completes necessary forms and counseling notes; provides referral information as needed
• Prepares exam rooms, including setting up the rooms up properly before the clinic begins, and properly breaking down and cleaning of exam rooms at the end of the clinic day
• Reviews medical history forms with the patient and assists with obtaining patient history, exam‑related information, and education
• Completes required visit forms and documentation
• Prepares patient for their visit and supports patient during the visit, including instructing patient on what to expect and assisting the clinician with the visit and/or procedure
• Obtains patient vitals (height, weight and blood pressure)
• Prepares and performs all in‑scope and allowable lab tests and requisitions for the clinician
• Documents lab results in patient charts and lab log
• Keeps the lab clean, safe, and stocked with supplies
• Maintains instruments and equipment per protocols for cleaning, disinfection, and sterilization
• Maintains Quality Control records
• Maintains clean and neat clinical workspaces

QUALIFICATIONS

Education and Experience

• Required - 2 years of experience in healthcare, preferably in sexual and reproductive health
• Required - Electronic Health Record experience
• Preferred - Abortion and family planning experience
• Preferred - Certified Medical Assistant, Surgical Tech, or LPN

Skills

• Ability to handle stress in a calm and professional manner, gracefully manage multiple projects, able to meet multiple deadlines, and comfortable working independently and as part of a team
• Attention to detail and follow‑through on assigned work is essential
• Excellent communication skills
• Strong computer skills, including practice management software, MS office, and internet/email

PHYSICAL DEMANDS

Ability to travel as needed to other health centers, PPSE’s administrative offices, and national conferences. Ability to sit and/or stand for long periods of time as needed while working in a clinical and office environment. Ability to lift 20 pounds.

LANGUAGES SPOKEN

English required, Spanish speaking skills preferred

OTHER

Be forthcoming and truthful in responding to the Alabama Department of Public Health, Georgia Department of Community Health and the Mississippi State Department of Health inquiries and requests for information

ESSENTIAL CHARACTERISTICS

• Professional demeanor and appearance
• Ability to provide/support the provision of objective information to patients about all the options available to them (abortion, adoption, or parenting) in the event of an unintended pregnancy

Benefits Available

We offer medical, dental and vision insurance, a 401(k) with employer match, paid time off, 13 paid holidays and one paid floating holiday, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, and voluntary disability insurance.

Planned Parenthood Southeast maintains a drug‑free workplace and is an equal opportunity employer. We are dedicated to upholding a non‑discriminatory environment and do not discriminate against any employee or job applicant based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Planned Parenthood Southeast is focused on fostering a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

Background screens will be performed and education will be verified prior to employment. Please be prepared to provide required information and/or documentation.