Health Center Associate - Gwinnett

Planned Parenthood Southeast; Lawrenceville (GA); On-site; USD 40,000 - 45,000; Full time

Job summary

Planned Parenthood Southeast is looking for a Health Center Associate I in Lawrenceville, Georgia. This full-time role is integral to our healthcare team, focusing on patient services and support.

The ideal candidate will assist with both front and back office tasks, ensuring a smooth patient experience. Requires 2 years of healthcare experience and strong communication skills. Familiarity with Electronic Health Records is essential. Join us in providing compassionate care in a supportive environment.

Qualifications

• 2 years of experience in healthcare, preferably in sexual and reproductive health.
• Electronic Health Record experience.
• Preferred: Abortion and family planning experience.

Responsibilities

• Ensure compliance with front office procedures.
• Complete patient check-in and registration.
• Provide patient counseling and education.

Skills

Communication skills

Attention to detail

Stress management

Computer skills

Education

2 years of experience in healthcare

Electronic Health Record experience

Certified Medical Assistant or equivalent

Job description

Job Title

Health Center Associate I

Location

Gwinnett, Georgia

Reports To

Health Center Manager

FLSA Status

Non-exempt

Salary

$20 per hour

Summary

The Health Center Associate I is a full‑time member of the healthcare team who assists clinicians and staff in providing the highest level of care and service to patients. The role supports patient services and clinical care in the health center—including front office, intake, medical assisting, laboratory, and other clinical services—and provides clinical, educational, and administrative services under the direction of the Health Center Manager and clinicians in accordance with PPSE Medical Standards and Guidelines as well as State and Federal regulations.

Essential Responsibilities

Front Office

• Ensures compliance with front office procedures, including setting up and closing down the reception area, keeping the lobby/patient waiting spaces neat and orderly, and closing patient entry points at the end of the day.
• Greets and welcomes all patients with a smile and excellent service; keeps patients apprised of delays or extended wait times.
• Completes patient check‑in and registration, advising and assisting patients with form completion.
• Completes patient data entry via PPSE’s Electronic Health Record and prepares charts with appropriate information.
• Enters relevant information into tracking tools to improve service delivery and patient experience.
• Completes patient charges and payments process, including processing payments and generating receipts.
• Runs daily cashier reports, counts the cash drawer contents, balances day sheets, and prepares bank deposits.
• Checks out patients in a professional and pleasant manner.

Back Office

• Provides patient counseling and education for all services.
• Explains medical tests and procedures and obtains informed consent.
• Allows patients to explore feelings and ask questions regarding findings and decisions while demonstrating empathy and being non‑judgmental.
• Completes necessary forms and counseling notes; provides referral information as needed.
• Prepares exam rooms, including setting them up properly before the clinic begins and breaking down and cleaning them at the end of the day.
• Reviews medical history forms with the patient and assists with obtaining patient history, exam‑related information, and education.
• Completes required visit forms and documentation.
• Prepares patients for their visit and supports them during the visit, including instructing them on what to expect and assisting the clinician with the visit and/or procedure.
• Obtains patient vitals (height, weight and blood pressure).
• Prepares and performs all in‑scope and allowable lab tests and requisitions for the clinician.
• Documents lab results in patient charts and lab log.
• Keeps the lab clean, safe, and stocked with supplies.
• Maintains instruments and equipment per protocols for cleaning, disinfection, and sterilization.
• Maintains quality control records.
• Maintains clean and neat clinical workspaces.

Qualifications

Education and Experience

• Required: 2 years of experience in healthcare, preferably in sexual and reproductive health.
• Required: Electronic Health Record experience.
• Preferred: Abortion and family planning experience.
• Preferred: Certified Medical Assistant, Surgical Tech, or LPN.

Skills

• Ability to handle stress in a calm and professional manner, manage multiple projects, meet multiple deadlines, and work independently as well as part of a team.
• Attention to detail and follow‑through on assigned work.
• Excellent communication skills.
• Strong computer skills, including practice management software, MS Office, and internet/email.

Physical Demands

Ability to travel as needed to other health centers, PPSE’s administrative offices, and national conferences. Ability to sit and/or stand for long periods of time as needed while working in a clinical and office environment. Ability to lift 20 pounds.

Languages Spoken

English required; Spanish speaking skills preferred.

Essential Characteristics

• Professional demeanor and appearance.
• Ability to provide/support the provision of objective information to patients about all the options available to them (abortion, adoption, or parenting) in the event of an unintended pregnancy.