Health Case Manager, Refugee & Community Services

Catholic Charities; City of Rochester (NY); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

403b retirement plan

Generous time off

Comprehensive benefits

Supportive environment

Growth opportunities

Meaningful impact

Job summary

Catholic Charities is hiring a Health Case Manager in Rochester to provide comprehensive health case management for refugee clients with special health needs. You will work collaboratively with program staff to ensure access to mental health care and community services, maintaining trauma-informed care and effective communication across teams.

The role requires strong case management, screenings, and discharge planning, with a focus on coordinating benefits and community resources to support

Qualifications

• Minimum associate degree in social work, human services, international relations or related field preferred.
• Equivalent combination of education and experience will be considered.
• 1–2 years of experience with case management and community outreach.
• Knowledge of Medicaid, SNAP, Social Security and legal systems is helpful.

Responsibilities

• Maintain a caseload and ensure all case files are complete and compliant with guidelines.
• Conduct psychosocial, mental health, financial and employment status screenings.
• Develop and monitor comprehensive service plans with measurable goals.
• Assist in discharge planning for safe transitions.
• Facilitate transport and accompany clients to appointments as needed.
• Support clients in understanding service provider expectations.
• Connect clients with social support opportunities and programs.
• Provide educational guidance to promote self-sufficiency.
• Collaborate with referring agencies, funders and internal staff.
• Maintain regular communication with service providers to coordinate benefits.
• Report urgent concerns promptly and follow incident procedures.
• Advocate for clients with letters and eligibility documentation.
• Stay updated on community resources and connect clients to opportunities.
• Document all case activity in approved databases complying with standards.
• Meet productivity and documentation standards to support financial stability.
• Attend meetings, reviews and training; engage in professional development.
• Maintain knowledge of regulations and best practices; represent the agency as needed.

Skills

Case management

Community outreach

Screening & assessment

Trauma-informed care

Interagency collaboration

Education

Associate degree in social work or related field

Job description

Catholic Charities is hiring a Health Case Manager in Rochester to provide comprehensive health case management for refugee clients with special health needs. You will work collaboratively with program staff to ensure access to mental health care and community services, maintaining trauma-informed care and effective communication across teams.

The role requires strong case management, screenings, and discharge planning, with a focus on coordinating benefits and community resources to support