Health Care Technician Lead- Nursing Administration Preceptor

Adult Correction; North Carolina; On-site; USD 34,000 - 51,000; Full time

Job summary

Broughton Hospital, part of the North Carolina Department of Health and Human Services, seeks a CNA Preceptor / Therapeutic Response Team Lead in Morganton, NC. This role leads training, mentoring, and crisis prevention for unlicensed nursing staff, influencing exacting clinical standards in a fast-paced psychiatric setting.

The position is Monday–Friday, 7:00 a.m.–3:30 p.m., with mandatory duties during adverse weather events.

Qualifications

• Two (2) years of experience working in a Psychiatric, IDD, Substance Abuse, or Neuro Medical facility.
• Five (5) years of experience working as a CNA in a psychiatric setting.
• Current North Carolina NA I or NA II listing.
• Experience training/mentoring new staff members.

Responsibilities

• Become a hospital-wide clinical resource who can respond swiftly when units need support
• Guide and mentor unlicensed nursing staff to strengthen care practices
• Collaborate with Staff Development to assist with orientation and lead select in-service trainings
• Support a safe, trauma-informed environment for patients and staff
• Use expert verbal de-escalation and early intervention techniques to prevent behavioral crises
• Reinforce therapeutic communication and model calm, compassionate responses to challenging situations

Skills

Professional communication

Calm demeanor

Team collaboration

Crisis prevention awareness

Education

NC CNA I or CNA II listing

Tools

Microsoft Office

Job description

Agency

Dept of Health and Human Services

Division

Broughton Hospital

Job Classification Title

Health Care Technician Lead (S)

Position Number

60045451

Grade

MH03

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

Join Broughton Hospital as a CNA Preceptor / Therapeutic Response Team Lead!

Morganton, NC | Monday-Friday, 7:00 a.m.-3:30 p.m. | Mandatory Position

Are you a passionate caregiver who thrives in fast-paced clinical environments? Do you enjoy coaching others, elevating teamwork, and helping create a safer, more therapeutic space for patients and staff? If so, Broughton Hospital invites you to become part of something truly meaningful.

We're seeking a CNA Preceptor / Therapeutic Response Team Lead-a dynamic leader who serves as educator, mentor, role model, and crisis-prevention champion across our hospital.

What You'll Do

• Become a hospital-wide clinical resource who can respond swiftly when units need support
• Guide and mentor unlicensed nursing staff to strengthen care practices
• Collaborate with Staff Development to assist with orientation and lead select in-service trainings
• Support a safe, trauma-informed environment for patients and staff
• Use expert verbal de-escalation and early intervention techniques to prevent behavioral crises
• Reinforce therapeutic communication and model calm, compassionate responses to challenging situations

Why You'll Love This Role

You’ll be at the heart of our mission-helping staff feel confident, supported, and prepared, while ensuring patients experiencing emotional distress receive early, individualized, and therapeutic interventions. You’ll influence culture, improve safety, and help build the next generation of confident clinical teammates.

What We’re Looking For

A standout candidate who is:

• Professional, articulate, and knowledgeable about daily operations on patient care units
• Skilled at communicating with diverse teams and patient populations
• Able to identify staff educational needs and help design effective trainings
• Motivated, organized, and comfortable learning new computer systems (Microsoft Office included)
• Calm, confident, and constructive in challenging situations

Schedule & Expectations

• Monday-Friday, 7:00 a.m.-3:30 p.m.
• Flexibility to work weekends, holidays, and other shifts as needed
• This is a mandatory position during adverse weather events

Knowledge Skills and Abilities/Management Preferences

Recruitment Range $34,066 - $51,099

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Two (2) years of experience working in a Psychiatric, IDD, Substance Abuse, or Neuro Medical facility.
• Five (5) years of experience working as a CNA in a psychiatric setting
• Current North Carolina NA I or NA II listing
• Experience training/mentoring new staff members

Conditional Requirements:

• Selected applicants must be able to pass a State Bureau of Investigation Criminal History Check, and complete and pass BLS/CPR training and Crisis Prevention Intervention (CPI) training during orientation.

This Position Is Designated As Mandatory And Must Report Or Stay Over During Adverse Weather Events.

About the Facility:

Broughton Hospital is one of the three regional psychiatric hospitals with statutory responsibility for operating as part of the Division of State Operated Healthcare Facilities (DSOHF). With the North Carolina Department of Health and Human Services, we provide help and support to North Carolinians, and their families, experiencing mental illness. Our hospital serves the western thirty-seven (37) counties of North Carolina, as part of the state's system of care and treatment for persons with mental illness.

Supplemental Contact Information:

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

Positions in the Division of State Operated Healthcare Facilities shall be subject to pre-employment drug testing and criminal record background checks.