Health Care Technician Lead- Nursing Administration Preceptor

Health & Human Services; Morganton (NC); On-site; USD 34,000 - 51,000; Full time

Job summary

Broughton Hospital, part of the North Carolina Department of Health and Human Services, seeks a CNA Preceptor / Therapeutic Response Team Lead in Morganton, NC. You will serve as a clinical resource, mentor licensed and unlicensed staff, and help lead trainings to maintain a safe, therapeutic environment for patients and colleagues.

The role requires CPI Instructor certification within 9 months, strong de-escalation skills, and a commitment to flexible scheduling, including weekends and adverse

Qualifications

• Two years of experience in a Psychiatric, IDD, Substance Abuse, or Neuro Medical facility.
• Experience training/mentoring new staff members.
• CPI Instructor Certification within 9 months of hire and maintenance of CPI status.

Responsibilities

• Become a hospital-wide clinical resource to respond when units need support.
• Guide and mentor unlicensed nursing staff to strengthen care practices.
• Collaborate with Staff Development to assist with orientation and lead select trainings.
• Support a safe, trauma-informed environment for patients and staff.
• Use de-escalation and intervention techniques to prevent behavioral crises.
• Model calm, compassionate responses and therapeutic communication.

Skills

Communication

Team leadership

Crisis prevention

Education

High school diploma or GED

Two years related work experience

Job description

Agency Dept of Health and Human Services Division Broughton Hospital Job Classification Title Health Care Technician Lead (S) Position Number 60045451 Grade MH03

About Us The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well‑being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work Join Broughton Hospital as a CNA Preceptor / Therapeutic Response Team Lead! Morganton, NC | Monday–Friday, 7:00 a.m.–3:30 p.m. | Mandatory Position Are you a passionate caregiver who thrives in fast‑paced clinical environments? Do you enjoy coaching others, elevating teamwork, and helping create a safer, more therapeutic space for patients and staff? If so, Broughton Hospital invites you to become part of something truly meaningful. We’re seeking a CNA Preceptor / Therapeutic Response Team Lead—a dynamic leader who serves as educator, mentor, role model, and crisis‑prevention champion across our hospital.

What You’ll Do

• Become a hospital‑wide clinical resource who can respond swiftly when units need support
• Guide and mentor unlicensed nursing staff to strengthen care practices
• Collaborate with Staff Development to assist with orientation and lead select in‑service trainings
• Support a safe, trauma‑informed environment for patients and staff
• Use expert verbal de‑escalation and early intervention techniques to prevent behavioral crises
• Reinforce therapeutic communication and model calm, compassionate responses to challenging situations

Why You’ll Love This Role

You’ll be at the heart of our mission—helping staff feel confident, supported, and prepared, while ensuring patients experiencing emotional distress receive early, individualized, and therapeutic interventions. You’ll influence culture, improve safety, and help build the next generation of confident clinical teammates.

What We’re Looking For

A standout candidate who is:

• Professional, articulate, and knowledgeable about daily operations on patient care units
• Skilled at communicating with diverse teams and patient populations
• Able to identify staff educational needs and help design effective trainings
• Motivated, organized, and comfortable learning new computer systems (Microsoft Office included)
• Calm, confident, and constructive in challenging situations

Certification Requirement

• CPI Instructor Certification required within 9 months of hire (we support you through it!)
• Must maintain CPI Instructor status while in the role

Schedule & Expectations

• Monday–Friday, 7:00 a.m.–3:30 p.m.
• Flexibility to work weekends, holidays, and other shifts as needed
• This is a mandatory position during adverse weather events

Knowledge Skills and Abilities/Management Preferences

Recruitment Range $34,066 - $51,099

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required.

Applicants who possess the following skills are preferred:

• Two (2) years of experience working in a Psychiatric, IDD, Substance Abuse, or Neuro Medical facility.
• Five (5) years of experience working as a CNA in a psychiatric setting
• Current North Carolina NA I or NA II listing
• Experience training/mentoring new staff members
• Conditional Requirements: Selected applicants must be able to pass a State Bureau of Investigation Criminal History Check, and complete and pass BLS/CPR training and Crisis Prevention Intervention (CPI) training during orientation.

This Position Is Designated As Mandatory And Must Report Or Stay Over During Adverse Weather Events.

About the Facility:

Broughton Hospital is one of the three regional psychiatric hospitals with statutory responsibility for operating as part of the Division of State Operated Healthcare Facilities (DSOHF). With the North Carolina Department of Health and Human Services, we provide help and support to North Carolinians, and their families, experiencing mental illness. Our hospital serves the western thirty‑seven (37) counties of North Carolina, as part of the state's system of care and treatment for persons with mental illness.

Supplemental Contact Information:

DHHS uses the Merit‑Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. Positions in the Division of State Operated Healthcare Facilities shall be subject to pre‑employment drug testing and criminal record background checks. Also, the use of tobacco products of any kind including vapor products are prohibited from our campuses. All employees are required to adhere to the facility's Vaccination Policy.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. High school or General Educational Development diploma and two years of closely related work experience; or an equivalent combination of education and experience.

Special Condition for Continued Employment

As required, listing as a Nurse Aide I by the North Carolina Division of Health Service Regulation. As applicable, listing as a Nurse Aide II by the North Carolina Board of Nursing. As required by the Department of Public Safety, must be eligible for certification by the North Carolina Criminal Justice Training and Standards Counsel. As applicable, North Carolina Emergency Medical Technician (EMT) certification.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Permanent, temporary, and time‑limited state government jobs can be found from the mountains to the coast. Find your next opportunity today!

State Application Resources/Frequently Asked Questions

Valuing Education and Experience

The State of North Carolina values the knowledge and experience of our jobseekers and current state employees. Approximately 91 percent of state job classifications allow experience to be substituted for education or do not require a post‑secondary degree. Learn more about how you may qualify for a position through education or directly related experience, or a combination of both, with the Education and Experience Equivalency Guide.

All job postings close at 11:59pm the night before the End Date on the posting.