Health Care Operations Manager

Appalachian Agency for Senior Citizens; Bristol (TN); On-site; USD 60,000 - 85,000; Full time

Job summary

Appalachian Agency for Senior Citizens in Bristol, TN, seeks an Operations Manager to oversee all PACE center services and support operations, including recreation, transportation, facilities, dietary, and personal care. The role emphasizes high-quality care, regulatory adherence, and staff development.

The position requires leadership of a diverse team, responsibility for safety and privacy, and driving performance through data‑driven decisions while delivering compassionate service to seniors

Qualifications

• Requires at least a baccalaureate degree in health/human services or related field.
• Master’s degree preferred.
• Professional license/certification preferred (NHA, RN, LSW/MSW, PT, OT, RT, RD).
• Minimum 2 years of managerial/administrator experience in health care/human services.
• Experience with elderly population preferred.
• Experience in startup programs or ACO/health plan preferred.

Responsibilities

• Oversee PACE Center operations as Center Manager.
• Ensure participant rights are understood and respected by staff and contractors.
• Maintain understanding of participant needs and communicate with families.
• Provide diverse, engaging therapeutic activities for participants.
• Ensure safe, reliable transportation services for all participants.
• Oversee dietary services and balanced meals for participants.
• Maintain a clean, safe center environment and proper facilities.
• Manage human resources and foster staff engagement and retention.
• Ensure staff education and competency monitoring.
• Direct, supervise and evaluate all center staff.
• Maintain compliance with state and federal program requirements.
• Implement policies for direct participant care and services.
• Participate in quality improvement and data-driven decision making.
• Ensure OSHA compliance and a safe workplace.
• Protect privacy and confidentiality of participants and staff.
• Participate in continuing education and required trainings.
• Maintain professional affiliations and necessary certifications.
• Assign duties based on education and competencies; provide on-call coverage as needed.
• Perform related duties as required.

Skills

Management Experience

Elderly care experience

Healthcare operations

Staff supervision

Quality improvement

Regulatory compliance

Education

Bachelor’s degree in health/human services fields

Master’s degree preferred

Professional license/certification preferred (NHA, RN, LSW/MSW, PT, OT, RT, RD)

Job description

• A baccalaureate degree in health care administration, business administration, nursing, public health, social work, or related human services field or equivalent experience is required.
• Master’s degree in health care administration, business administration, nursing, public health, social work, or related health/human services field preferred.
• Professional license and/or certification preferred (NHA, RN, LSW/MSW, PT, OT, RT, RD).
• Two (2) years of experience is required as a manager or administrator in a human and/or health care services operation, preferably serving the aging population.
• Management experience in a start-up program, accountable care organization, and / or health insurance plan preferred.
• A minimum of one year’s experience in working with the elderly population is required. If this is not present, training will be provided upon hire.

POSITION SUMMARY: The Operations Manager is responsible for overseeing all PACE center services and support operations including therapeutic recreation and activities, transportation, facilities management, dietary services and personal care/aide services. Promotion and maintenance of high-quality care and services according to PACE principles and standards of care, and all applicable regulations. Demonstration and promotion of the PACE core values in all communications, decisions, planning and program administration. Participation of staff and management in quality improvement systems and initiatives of the PACE organization

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for the oversight and administration of the PACE Center operations. Voting member of the PACE interdisciplinary team as Center Manager.
• Ensure thorough understanding of, respect for, and adherence to established participant rights by all staff, contractors, vendors, participants, and visitors.
• Ensure an understanding of the participant population and the program’s ability to meet their needs. Maintain open lines of communication with participants and families / caregivers.
• Ensure comprehensive therapeutic activities in the center that are diverse, interesting and acceptable to all participants.
• Ensure effective, safe, reliable transportation services for all participants.
• Oversee dietary service providing balanced and enjoyable meals and snacks for participants.
• Maintain the center environment that is clean, safe, and well-equipped.
• Maintain highly effective human resource procedures and a culture of support, transparency, and appreciation for all staff. Ensure staff engagement, productivity, and retention.
• Ensure staff education and competency monitoring procedures to support high quality services to participants.
• Direct, supervise and evaluate the performance of all staff.
• Maintain compliance with all State and Federal program requirements.
• Implement operational policies, procedures and protocols for direct participant care and support services. Participate in the review and revision of operational policies and procedures.
• Participates in quality improvement and compliance processes to ensure impeccable commitment to quality PACE services. Promote a culture of quality improvement that focuses on data-driven decision making, process improvement, and best practices.
• Oversee operational compliance with Occupational Safety and Health Administration (OSHA) regulations and agency policies and procedures, ensuring a safe and clean environment for staff and program participants.
• Protect privacy and maintain confidentiality of all company procedures and information about employees, participants, and families.
• Participate in continuing education classes and any required staff and training meetings.
• Maintain professional affiliations and any required certifications.
• Ensure that all personnel are assigned duties based upon their education, training, competencies, and job descriptions.
• On a rotational basis, provide evening and weekend on-call administrative coverage.
• Perform related duties as required.

PRE-EMPLOYMENT REQUIREMENTS:

• Must have reliable transportation, a valid driver's license, and the minimum state required liability auto insurance.
• Be medically cleared for communicable diseases and have all immunizations up to date before engaging in direct participant contact.