Health Care Navigator

Kaiser Permanente; Honolulu (HI); On-site; USD 60,000 - 85,000; Full time

Job summary

Kaiser Permanente in Honolulu, Hawaii, is seeking a Health Care Navigator to engage members and families, helping them access community resources and adopt healthy behaviors. You will coordinate care for patients with complex needs and collaborate with a multi-disciplinary team to improve outcomes.

The role emphasizes culturally competent education, regular outreach, and proactive problem solving to remove barriers to care, including transportation and interpreter needs.

Qualifications

• Experience in community-based healthcare or social services settings preferred.
• Strong communication and interpersonal skills; ability to build trust with diverse populations.
• Ability to navigate community resources and coordinate care across teams.

Responsibilities

• Establishes and maintains trusting relationships with individuals, families, and providers to promote health, recovery, resiliency, and wellness.
• Tailors and delivers culturally appropriate health education and instruction on how to use health care and social service programs.
• Provides regular outreach in settings such as medical offices, hospitals, home visits, and community events.
• Provides care navigation: solving barriers to health care delivery and coordinating referrals as instructed by clinicians.
• Works with the complex care interdisciplinary team and participates in routine meetings and use of technology.
• Creates and maintains documents related to patient care and conducts social health screenings.
• Upholds Kaiser Permanente policies and applicable laws.
• May perform other related duties as required.

Education

Community Health Worker Certification

Bachelor's degree in social work or health-related field

Basic Life Support

Job description

Job Summary:

As a Health Care Navigator, you will engage people in emotionally powerful ways. Your ability to build trusting relationships and connections are foundational to improving health outcomes and making a positive difference.

The Health Care Navigator (HCN) is responsible for partnering with members and their families to understand, navigate, access community services/resources, and to promote the adoption of healthy behaviors. The HCN acts as liaison between patient, community resources, program staff and other KP providers. Your actions will directly promote, maintain, and improve the health of members and their families. Provides continuity of care to patient by coordinating services and resources needed by patients with complex medical needs, who are frail/nearing end of life and or at high risk of readmission to the emergency room and/or hospital. Provides ongoing communication to providers and to other members of the multi-disciplinary team.

Essential Responsibilities:

• Establishes and maintain trusting relationships with individuals, families, and providers to promote health, recovery, resiliency, and wellness. Communicates and collaborates with members and families to identify key health concerns and options for removing barriers that affect service delivery, member satisfaction, cost, and the communitys health leading to the overall improvement of coordination of care for the member. Utilizes effective communication skills such as motivational interviewing to gain agreement regarding member care plans.

• Tailors and delivers culturally appropriate health education and instruction on how to use the existing health care and social service programs. Delivering the information in a simple, helpful, and effective manner.

• Provides regular outreach, including meeting patients in a variety of settings to include, but not be limited to medical offices, hospitals, home visits and assisting with community events, as necessary.

• Provides care navigation: problem solving potential issues related to health care delivery, financial or social barriers (e.g., request interpreters as appropriate, arrange transportation services or prescription assistance). Provides education and referrals to both community and Kaiser Permanente resources as instructed by designated clinician on the team. Identifies potential risks upstream, communicates these risks in the medical record, and coordinates care with the right team member (or resource) at the right time.

• Works collaboratively with the complex care interdisciplinary team through active participation in routine meetings, interdisciplinary team meetings and use of technology.

• Creates and maintains documents related to patient care. Performs social health screenings regarding health risk factors and barriers to accessing appropriate care and makes appropriate referrals to licensed clinical staff, as indicated.

• Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.

• May perform other related duties as required.

  Basic Qualifications:

  Experience

• Two (2) to three (3) years experience (depending on education met under minimum education above) of community-based experience in healthcare or social services setting.

  Education

• Community Health Worker Certification AND three (3)-years community-based experience in a healthcare or social services setting; OR

• Bachelors degree in social work or other health related field AND two (2)-years community-based experience in a healthcare or social services setting.

  License, Certification, Registration

• Driver's License (from any state) required at hire

• Basic Life Support required at hire from American Heart Association

  Additional Requirements:

• N/A

  Preferred Qualifications:

• Prefer five (5) years of health/social services work experience.

• Prefer experience working with government/community agencies or health plans.

• Prefer experience coordinating community resources.

• Prefer experience working with geriatrics population.

• Prefer prior field-based work experience.

• Prefer experience as a Case Manager or Care Navigator.

• Prefer experience providing health education to patients with complex medical needs.

• Bachelors degree in social work or other health related field AND 5-years community-based experience in a healthcare or social services setting.

COMPANY: KAISER

TITLE: Health Care Navigator

LOCATION: Honolulu, Hawaii

REQNUMBER: 1453623

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.