Allied Health Professional Care Navigator

University Health Partners of Hawai'i; Honolulu (HI); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Generous time off benefits

100% employee health and dental cover

Flexible spending plan

Retirement plan with employer match

Life/AD&D/LTD insurance

EAP

Pet Insurance

Job summary

University Health Partners of Hawai'i seeks an HK Allied Health Professional Care Navigator to support patients in accessing services, following care plans, and navigating healthcare systems. The role emphasizes coordination, communication, and removing barriers under the Hawaii Keiki RN Care Coordinator, with EPIC Superuser responsibilities.

Hybrid work arrangement: UH Manoa School of Nursing and Dental Hygiene and WFH 3 days per week; 40 hours weekly, Mon-Fri.

Qualifications

• High School Diploma or equivalent.
• Certification in a health-related field or equivalent.
• Current BLS and First Aid certifications.
• Experience working in a clinical setting.
• Experience working with front and back-office medical operations.
• Experience using EPIC.
• Experience working with a healthcare provider.

Responsibilities

• Assist patients in accessing services and following care plans.
• Coordinate care and remove barriers to care.
• Serve as EPIC superuser to support HK program operations.
• Facilitate school health activities and screenings with partners.
• Coordinate virtual and in-person visits with HK Nurse Practitioner.
• Support data collection and health education as requested.

Skills

Communication skills

Organizational skills

Customer service

Guide parents/guardians through the了解

Insurance process guidance

HIPAA/FERPA knowledge

Clinical/billing workflow理解

Multitasking

Independent work

Education

High School Diploma or equivalent

Health-related certification or equivalent experience

Current BLS and First Aid certifications

Clinical setting experience

Experience with front and back-office medical operations

Experience using EPIC

Experience working with a healthcare provider

Tools

EPIC

Job description

Under minimal supervision from the Hawaii Keiki (HK) RN Care Coordinator, the HK Allied Health Professional Care Navigator plays a supportive, non-clinical or semi-clinical role focused on helping patients access services, follow care plans, and navigate healthcare systems efficiently. The position is centered on coordination, communication, and removing barriers to care while working under the guidance of the RN Care Coordinator. This position serves in a dual-capacity role by also serving as an EPIC Superuser. This position ensures the efficient operation of the HK program through a combination of technical expertise, coordination, and compliance. In addition, they may also provide general health support for schools that may include assisting with the coordination of school wide screenings with community partners, health and wellness promotion, data collection and disease surveillance, coverage of the health needs of students, data entry and health education as requested. Finally, they may be asked to facilitate virtual and/or in person visits with a HK Nurse Practitioner (APRN).

This position is funded by the Rural Health Transformation Grant and supports the pilot sites under this grant.

Learn more about the program at www.nursing.hawaii.edu/hawaii-keiki.

Please see the attached job description for more information.

Location: Hybrid - UH Manoa School of Nursing and Dental Hygiene/WFH 3 days per week

MINIMUM QUALIFICATION REQUIREMENTS

Education/Training/Experience:

• High School Diploma or equivalent
• Certification in a health related field or equivalent job related work experience
• Current BLS certification and First Aid Certification
• Experience working in a clinical setting.
• Experience working with front and back-office medical operations.
• Experience using EPIC
• Experience working with a healthcare provider

POSITION SUMMARY

Under minimal supervision from the Hawaii Keiki (HK) RN Care Coordinator, the HK Allied Health Professional Care Navigator plays a supportive, non-clinical or semi-clinical role focused on helping patients access services, follow care plans, and navigate healthcare systems efficiently. The position is centered on coordination, communication, and removing barriers to care while working under the guidance of the RN Care Coordinator. This position serves in a dual-capacity role by also serving as an EPIC Superuser. This position ensures the efficient operation of the HK program through a combination of technical expertise, coordination, and compliance. In addition, they may also provide general health support for schools that may include assisting with the coordination of school wide screenings with community partners, health and wellness promotion, data collection and disease surveillance, coverage of the health needs of students, data entry and health education as requested. Finally, they may be asked to facilitate virtual and/or in person visits with a HK Nurse Practitioner (APRN).

This position is funded by the Rural Health Transformation Grant and supports the pilot sites under this grant.

Learn more about the program at www.nursing.hawaii.edu/hawaii-keiki.

Please see the attached job description for more information.

Location: Hybrid - UH Manoa School of Nursing and Dental Hygiene/WFH 3 days per week

Hours per week: 40; Mon-Fri 7:30am-4:00pm

MINIMUM QUALIFICATION_REQUIREMENTS

Education/Training/Experience:

• High School Diploma or equivalent
• Certification in a health related field or equivalent job related work experience
• Current BLS certification and First Aid Certification
• Experience working in a clinical setting.
• Experience working with front and back-office medical operations.
• Experience using EPIC
• Experience working with a healthcare provider

Knowledge/Skills

• Excellent verbal, written and interpersonal communication skills
• Excellent organizational skills
• Customer service skills
• Ability to communicate and guide parents/guardians through the consent process.
• Ability to communicate and guide parents/guardians through the insurance process.
• Familiarity with Patient Confidentiality laws (HIPAA/FERPA)
• Ability to obtain and recognize abnormal vitals signs.
• A strong understanding of clinical and/or billing workflows.
• Excellent problem-solving and analytical skills.
• Skilled in managing multiple priorities simultaneously in a fast-paced environment.
• Exceptional communication and interpersonal skills
• Ability to work both independently and collaboratively with little supervision.
• Detail-oriented with a commitment to accuracy and quality.

BENEFITS

• Generous time off benefits
• 100% employee health and dental coverage and vision
• Flexible spending plan
• Retirement plan with up to 3% dollar-for-dollar company matching contributions
• 100% company paid group Life/AD&D/LTD insurance
• Employee assistance program (EAP)
• Pet Insurance, Prepaid legal with competitive rates

UHP Hawai‘i is an EEO employer.