Health Care Front Office Coordinator

Regard Healthcare; Lexington (SC); On-site; USD 38,000 - 54,000; Full time

Job summary

Regard Healthcare is seeking an organized Front Desk & Administrative Operations professional in Lexington, SC to oversee daily front desk tasks, onboarding for new staff, and billing coordination in a fast-paced mental health environment.

The role emphasizes a welcoming client experience, HIPAA compliance, and collaboration with clinicians and leadership to maintain efficient office workflows. On-site, with strong time management and communication skills required.

Responsibilities

• Oversee daily front desk operations, including scheduling, phone coverage, client check-in/check-out, and client communications
• Ensure a welcoming, organized, and professional environment for clients and families
• Monitor appointment flow and support providers with administrative coordination
• Address client inquiries, concerns, and administrative needs in a timely and compassionate manner
• Coordinate onboarding for new employees, interns, and contractors
• Conduct administrative training related to scheduling systems, EHR use, office policies, HIPAA compliance, and workflow procedures
• Ensure completion of required onboarding documentation and internal checklists
• Serve as a point of contact for new staff questions related to office operations
• Track client balances, copays, deductibles, and outstanding collections
• Ensure timely collection of client payments and follow-up on outstanding balances
• Collaborate with billing specialists or external billing companies as needed
• Maintain accurate records related to payments and financial workflows
• Oversee daily operations of the office(s), ensuring efficiency and organization
• Maintain office policies, procedures, and operational workflows
• Monitor compliance with internal procedures and confidentiality standards
• Support leadership with administrative reporting and operational problem-solving
• Monitor inventory and order office supplies, clinical materials, and equipment as needed
• Ensure offices are stocked, clean, and function appropriately
• Coordinate with vendors, maintenance, and service providers as needed
• Assist leadership with administrative tasks, scheduling, and internal coordination
• Maintain organized records, files, and documentation
• Support team communication and collaboration across departments
• Identify opportunities to improve efficiency, organization, and office systems
• Strong organizational and multitasking skills
• Excellent communication and interpersonal abilities
• High level of professionalism and discretion
• Ability to handle sensitive and confidential information (HIPAA compliance)
• Proficiency in office software, EHR systems, and scheduling platforms
• Problem-solving mindset with attention to detail
• Ability to lead, train, and support staff effectively
• Interpersonal and leadership skills
• Fast-paced mental health setting
• Requires flexibility, reliability, and strong time management
• Regular interaction with clients, clinicians, and leadership

Job description

Location: Lexington, SC

Job Id:239

# of Openings:1

Key Responsibilities

Front Desk & Client Operations

• Oversee daily front desk operations, including scheduling, phone coverage, client check-in/check-out, and client communications
• Ensure a welcoming, organized, and professional environment for clients and families
• Monitor appointment flow and support providers with administrative coordination
• Address client inquiries, concerns, and administrative needs in a timely and compassionate manner

Staff Onboarding & Training

• Coordinate onboarding for new employees, interns, and contractors
• Conduct administrative training related to scheduling systems, EHR use, office policies, HIPAA compliance, and workflow procedures
• Ensure completion of required onboarding documentation and internal checklists
• Serve as a point of contact for new staff questions related to office operations

Billing, Collections & Financial Support

• Track client balances, copays, deductibles, and outstanding collections
• Ensure timely collection of client payments and follow-up on outstanding balances
• Collaborate with billing specialists or external billing companies as needed
• Maintain accurate records related to payments and financial workflows

Office Operations & Administrative Management

• Oversee daily operations of the office(s), ensuring efficiency and organization
• Maintain office policies, procedures, and operational workflows
• Monitor compliance with internal procedures and confidentiality standards
• Support leadership with administrative reporting and operational problem-solving

Supplies & Office Needs

• Monitor inventory and order office supplies, clinical materials, and equipment as needed
• Ensure offices are stocked, clean, and function appropriately
• Coordinate with vendors, maintenance, and service providers as needed

General Administrative Support

• Assist leadership with administrative tasks, scheduling, and internal coordination
• Maintain organized records, files, and documentation
• Support team communication and collaboration across departments
• Identify opportunities to improve efficiency, organization, and office systems
• Strong organizational and multitasking skills
• Excellent communication and interpersonal abilities
• High level of professionalism and discretion
• Ability to handle sensitive and confidential information (HIPAA compliance)
• Proficiency in office software, EHR systems, and scheduling platforms
• Problem-solving mindset with attention to detail
• Ability to lead, train, and support staff effectively
• Interpersonal and leadership skills

Work Environment & Expectations

• Fast-paced mental health setting
• Requires flexibility, reliability, and strong time management
• Regular interaction with clients, clinicians, and leadership