Health Care Assistant (Bilingual Preferred)

Ppwi; Waunakee (WI); On-site; USD 57,737,971 - 62,036,083; Full time

Benefits offered by this job

Medical insurance deductible

Paid Time Off

Holiday Pay

401(k) vesting

Parental Leave

Tuition Assistance

Public Service Loan Forgiveness

Job summary

Planned Parenthood of Wisconsin, Inc. (PPWI) is seeking a Health Care Assistant to support a busy Madison South Family Planning Health Center.

The role includes front desk duties, patient interviews, and assistance with clinical procedures, with paid training provided to perform medical and administrative tasks. Starting pay is $20.15 per hour, with an additional $1.50 per hour for bilingual English/Spanish, reflecting PPWI’s commitment to equity in compensation and care.

Qualifications

• Must provide excellent customer service and support PPWI mission.
• Must be sensitive to diverse communities and promote inclusive care.
• Ability to read and implement written and verbal instructions.
• Experience with EHR/EPM and standard office software preferred.

Responsibilities

• Greet and register patients; answer phones and schedule appointments.
• Perform front desk duties and collect fees; verify insurance.
• Document patient history in EHR and support clinical staff during exams.
• Prepare exam rooms and assist with procedures; manage supplies.
• Assist with specimen collection, vitals, and basic nursing tasks under supervision.

Skills

Customer service

Bilingual EN/ES

Communication

Time management

Team player

CPR certified

Education

High school diploma

Medical assistant certificate (preferred)

Tools

EHR

Office 365

Microsoft Office

Job description

At Planned Parenthood of Wisconsin, Inc. (PPWI), we work to provide quality, affordable health care services, comprehensive education, and strong advocacy. We serve over 50,000 patients annually in 18 health centers statewide, making us the largest and most trusted reproductive health care provider in Wisconsin. Our goal is to help keep Wisconsin safe, healthy and strong!

This is an excellent opportunity for a Health Care Assistant (40/week) at our Madison South Family Planning Health Center! As a valuable member of our team, all Health Care Assistants are provided paid training to learn how to deliver clinical care and how to complete medical administrative tasks.

Benefits

• Company contribution toward medical insurance deductible
• Generous Paid Time Off
• 12 Days of Holiday Pay
• Immediate 401(k) Vesting with up to 6% company contribution
• Paid Parental Leave
• Tuition Assistance
• Public Service Loan Forgiveness Program

PPWI’s compensation philosophy is rooted in equity. Starting offers are determined by both the candidate’s applicable experience and internal equity. The Health Care Assistant pay starts from $20.15 per hour. Additional $1.50 per hour for bilingual (English/Spanish).

Purpose of Position

Assists patients seeking sexual and reproductive health care by interviewing, screening, educating and preparing them for their appointment. As a member of a health care team, the Health Care Assistant (HCA) provides medical and administrative support to ensure efficient operation in the clinic setting. The HCA facilitates clinic flow; ensures availability of patient care supplies; performs laboratory and screening procedures and participates in the implementation of patient care plans. This position is also responsible for front desk duties.

Qualification Requirements

• Must be committed to providing excellent customer service and support the vision and values of Planned Parenthood of WI.
• Support for the mission of PPWI and its commitment to a culture of diversity, equity, inclusion and belonging.
• Must be sensitive to cultural and ethnic differences among staff and patients and be able to relate to diverse communities.
• Committed to providing non-judgmental, patient centered care to ensure highest level of patient satisfaction.
• Demonstrates organization and time management skills to manage a variety of tasks effectively.
• Ability to communicate clearly and effectively with patients, staff and other external parties in a courteous and friendly manner in person and over the phone.
• Experience in electronic health records (EHR), electronic practice management (EPM) system, Office 365, and Microsoft Office Products preferred.
• Accuracy and attention to detail is essential.
• Effective written and verbal communication skills.
• Ability to read and implement written and verbal instructions.
• Ability to work independently and as a team member.
• Ability to handle sensitive information in a confidential manner.
• Some positions require bilingual English/Spanish skills.
• CPR certifiable.

Education and Experience

• High school diploma, GED or equivalent.
• Certification from an accredited medical assistant technical program is preferred.
• Experience in reproductive health, family planning, obstetrics, gynecology or related medical/surgical experience is a plus.

Physical Requirements

Physical demands of the position necessate hearing, talking, handling and grasping regularly. May require lifting up to 30 pounds. Specific vision conditions include close vision reading. Requires ability to operate a computer, telephone, fax, copy machine and calculator. Requires ability to operate medical equipment.

Working Conditions

The position is generally performed in a medical office environment but involves frequent interruptions. The noise level is usually moderate. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this position. Will work with blood or blood‑borne pathogens and will require OSHA training which will include extensive safety precautions and the use of protective equipment. Availability to work flexible hours and travel to other Planned Parenthood of Wisconsin health centers as needed. This position may require occasional regional and/or statewide travel, therefore a valid driver’s license and auto insurance in accordance with agency liability standards may be required. Must have transportation. Evening and/or weekend hours may be necessary.

Essential Duties and Responsibilities

Performs front office duties including greeting and registering patients, answering phones, making appointments, verifying third party insurance, enrolling patients in third party payor sources (public and private) and collecting patient fees. Interviews, educates and documents patient history in EHR in compliance with agency policies and procedures. Obtains necessary signatures on consent forms. Assists clinical staff during exams and procedures in addition to providing patient support. Prepares and cleans exam and procedure rooms as well as medical equipment consistent with agency standards. Maintains knowledge of equipment operations. Assists with management of medical supply inventory and equips rooms with necessary supplies to provide high quality efficient healthcare. Performs and documents laboratory tests and results including, but not limited to urine pregnancy testing, hemoglobin, HIV testing, point of care urinalysis and Rh testing. Alerts licensed staff to abnormal results. Maintains appropriate laboratory records. Prepares specimens for external laboratory analysis. Performs vital signs, IM injections, phlebotomy, IV placement, and pelvic ultrasound under direct supervision of licensed staff. Keeps current on relevant sexual and reproductive health care, community resources, agency protocols, referral procedures and all Planned Parenthood services and programs. Dispenses contraception and medication adhering to Clinician’s orders and frequency tables. Administers ordered medications and/or vaccines. Performs quality assurance activities. Follows laboratory requirements as defined in Planned Parenthood Federation of America (PPFA) and PPWI Medical Standards and Guidelines. Complies with all safety and emergency policies and procedures. Performs other duties as assigned.

Any job offer will be contingent upon the results of a background investigation.

PPWI is an equal opportunity employer committed to diversity in the workplace.