Health Care Assistant

Shelby American, Inc.; Bucyrus (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading health services organization is seeking a dedicated Health Care Assistant to enhance the patient experience in Bucyrus, OH. The role involves registering patients, managing insurance verification, and supporting the behavioral health department. Candidates with strong customer service skills and a commitment to health equity are encouraged to apply.

Benefits

Employee Assistance Program

Competitive Medical, Dental, and Vision plans

Paid Time Off

Tuition assistance

Qualifications

• Previous experience with EMR/EHR preferred.
• Background in customer service is a plus.
• Familiarity with office duties and insurance verification.

Responsibilities

• Register patients and verify insurance information.
• Assist with administrative tasks related to patient intake.
• Provide excellent customer service to patients and colleagues.

Skills

Customer Service

Attention to Detail

Communication

Education

High School Diploma or equivalent

Tools

EMR/EHR

Job description

Description

Full-Time: Monday - Friday

Wages: Starting at $16.55 per hour

We are seeking a dedicated and customer-focused Health Care Assistant to join our team in our behavioral health department located in Bucyrus, OH. The ideal candidate will play a crucial role in ensuring a positive patient experience from the moment they enter our facility. As a Health Care Assistant, you will be responsible for efficiently and accurately registering patients, verifying insurance information, and assisting with any administrative tasks related to patient intake.

Essential Job Duties:

• Commitment to the mission, vision and values of Third Street Family Health Services.
• Takes personal responsibility to promote health equity.
• Provides care without judgment.
• Answer phones in a professional and courteous manner and respond to patient/customer requests as appropriate.
• Competently utilizes the electronic health record.
• Competently schedules patients for transportation services.
• Ensure accuracy of patient demographic and insurance information to promote proper and expedient billing.
• Correctly routes patient and client communication through appropriate channels as per organizational policy.
• Promote, educate and leverage technology to ensure patient satisfaction, collaboration, and continuity of care.
• Requires high level of discretion as related to privacy and confidentiality.
• Endeavor to provide adequate notice of time away from work.
• Makes reminder calls and follows up with patients as needed directed.
• Provides excellent customer service to patients, clients and colleagues.
• Orient the patient about what to expect during their visit.
• Understands and implements slide fee.
• Collects copays as required by organizational policy.
• Asks appropriate questions to advance understanding of assigned job tasks.
• Maintains working knowledge of all service lines offered at Third Street.
• Establishes enduring, trusting relationships with patients, clients and colleagues.
• Work efficiently both individually and within a team to accomplish required tasks.
• Participate in meetings and trainings as requested.
• Working knowledge of and adherence to risk and quality measures.
• Be a positive role model for all health center staff.
• Willing to assist in on-boarding and training of team members who are new to the organization.
• Ability to travel to any Third Street Family health center as required.
• Other duties as assigned.

Third Street is an equal opportunity employer. Our goal is to be a diverse workforce that is representative, at all job levels, of the communities and patients we serve. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. If you require reasonable accommodation in completing this application, please direct your inquiries to [e-mail] or call 419-522-6191 ext. 2201 for Human Resources.

What We Offer:

Attending to your needs today:

• Your ideas, input, and contributions are valued and recognized.
• Excellent clinical, administrative, and management support
• Forward-thinking, collaborative, transparent, and inclusive company culture
• Employee Assistance Program
• Competitive Medical, Dental, and Vision plans
• Competitive compensation
• Paid Time Off
• Wellness Reimbursement Program
• Tuition assistance

Protecting your future:

• Medical, dental and vision insurance
• 403(b) retirement plan with match
• Employer-paid life insurance
• Employer-paid long-term disability

Requirements

Qualifications:

• High School Diploma or equivalent (Preferred)
• Experience with EMR/EHR (Preferred)
• Experience with customer service (Preferred)
• Experience with office duties (Preferred)
• Experience with insurance verification (Preferred)

About Us:

Third Street is a patient-centered medical home driving change in the community. We adapt to the needs of those we serve while building services to fill gaps in care to invest in a healthier future for all. At Third Street, we provide high-quality care through the continual learning of our employees and by building a diverse team. We value our employees, communicate our expectations, and train our team on best practices.

Organizational Information:

• Established in 1994, Third Street Family Health Services is a regional not-for-profit community health center providing medical, dental, OB/GYN, pediatric, community outreach, and behavioral health services across eleven locations in Richland, Marion, Ashland, and Crawford counties. Our mission is to deliver comprehensive health and wellness care, accessible to all in the communities we serve. We believe that the health status of our community can be improved by providing accessible and affordable health care, advocacy, and community health initiatives.
• We provide patient-centered care and provide our services with respect, integrity, and accountability top of mind. For more information, visit tsfhs.org or find them on Facebook or Twitter.

Mission:

To deliver comprehensive health and wellness care, accessible to all in the communities we serve.