Health and Wellness Studio Manager Multi Unit

Stretch Zone - 1030; Mooresville (NC); Presencial; USD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free uniforms

Opportunity for advancement

Training & development

Wellness resources

Flexible schedule

Descripción de la vacante

Stretch Zone - 1030 is seeking a hands-on Studio Manager to lead daily operations, drive membership growth, and deliver an exceptional member experience. You will manage scheduling, payroll, and staffing while coaching a team to meet revenue goals and ensure high service standards across the studio.

You will monitor KPIs such as conversion, utilization, retention, and sales performance, while developing local marketing initiatives and community partnerships to boost awareness and growth.

Formación

• 2+ years of management experience.
• Proven track record in sales, membership growth, business development, or revenue generation.
• Strong leadership and team-building skills, with the ability to coach, motivate, and hold staff accountable.
• Demonstrated ability to manage schedules, staffing, and day-to-day operations.
• Strong understanding of sales performance metrics and KPIs.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• A genuine passion for health, wellness, fitness, and helping people.
• Ability to work a flexible schedule, including weekends as needed.
• Experience working with CRM systems to manage leads, track sales activity, maintain member information, and support follow-up and conversion efforts.

Responsabilidades

• Oversee all day-to-day studio operations to ensure a seamless, welcoming, and professional member experience.
• Monitor and manage key performance indicators, including conversion rate, utilization, retention, and sales performance.
• Track daily and weekly sales results and take action to address performance gaps.
• Manage scheduling, payroll, and other administrative studio functions while maintaining appropriate staffing levels and holding team members accountable to schedules, performance expectations, and operational standards.
• Lead the hiring, onboarding, training, scheduling, coaching, and development of staff.
• Coach and develop the staff to help them achieve individual and sales goals.
• Establish clear expectations and foster a culture of accountability, teamwork, and continuous improvement.
• Drive membership sales and ensure the studio consistently works toward revenue and membership growth goals.
• Develop and implement local marketing initiatives, events, and strategic community partnerships to increase studio awareness, generate leads, strengthen local engagement, and drive membership growth.
• Handle member questions, concerns, feedback, and cancellations with professionalism, empathy, and a solutions-oriented approach.
• Create a studio environment where members feel valued, supported, and motivated to achieve their wellness goals.
• Conduct sales demos and focus on converting initial complimentary sessions into memberships sales, while maintaining a 40% or higher close rate.
• Oversee daily, weekly, and monthly sales goals for the studio and monitor performance to ensure goals are consistently met or exceeded.
• Run and lead weekly meetings to review performance, discuss goals, identify opportunities, and provide coaching and accountability to the team.

Conocimientos

Management

Sales

Membership growth

Leadership

CRM systems

Staff coaching

KPIs

Herramientas

CRM systems

Descripción del empleo

Benefits:

• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources
• Flexible schedule

The Studio Manager is a hands‑on leadership role responsible for overseeing the daily operations, sales performance, team development, and overall success of the studios. This position plays a key role in creating an exceptional member experience while driving membership growth, revenue, and profitability. The Studio Manager leads and develops the team, sets and tracks sales goals, monitors key performance indicators, conducts demos and drives conversions, and ensures the studio consistently meets or exceeds performance expectations. This role also focuses on building a strong team culture, developing future leaders, engaging with the local community, and maintaining a welcoming, professional, and results‑driven studio environment.

Core Responsibilities/Duties

• Oversee all day‑to‑day studio operations to ensure a seamless, welcoming, and professional member experience.
• Monitor and manage key performance indicators, including conversion rate, utilization, retention, and sales performance.
• Track daily and weekly sales results and take action to address performance gaps.
• Manage scheduling, payroll, and other administrative studio functions while maintaining appropriate staffing levels and holding team members accountable to schedules, performance expectations, and operational standards.
• Lead the hiring, onboarding, training, scheduling, coaching, and development of staff.
• Coach and develop the staff to help them achieve individual and sales goals.
• Establish clear expectations and foster a culture of accountability, teamwork, and continuous improvement.
• Drive membership sales and ensure the studio consistently works toward revenue and membership growth goals.
• Develop and implement local marketing initiatives, events, and strategic community partnerships to increase studio awareness, generate leads, strengthen local engagement, and drive membership growth.
• Handle member questions, concerns, feedback, and cancellations with professionalism, empathy, and a solutions‑oriented approach.
• Create a studio environment where members feel valued, supported, and motivated to achieve their wellness goals.
• Conduct sales demos and focus on converting initial complimentary sessions into memberships sales, while maintaining a 40% or higher close rate.
• Oversee daily, weekly, and monthly sales goals for the studio and monitor performance to ensure goals are consistently met or exceeded.
• Run and lead weekly meetings to review performance, discuss goals, identify opportunities, and provide coaching and accountability to the team.

Expectations

• 2+ years of management experience, preferably in fitness, wellness, retail, hospitality, or a studio environment.
• Proven track record in sales, membership growth, business development, or revenue generation.
• Strong leadership and team‑building skills, with the ability to coach, motivate, and hold staff accountable.
• Demonstrated ability to manage schedules, staffing, and day‑to‑day operations.
• Strong understanding of sales performance metrics and KPIs.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational skills and the ability to manage multiple priorities in a fast‑paced environment.
• A genuine passion for health, wellness, fitness, and helping people.
• Ability to work a flexible schedule, including weekends as needed.
• Experience working with CRM systems to manage leads, track sales activity, maintain member information, and support follow‑up and conversion efforts.

A successful Studio Manager will:

• Work 40–50 hours per week to support studio operations, sales goals, team development, and member experience.
• Operate a profitable, well‑run studio with strong day‑to‑day execution.
• Build and maintain a high‑performing, accountable team.
• Consistently drive sales, membership growth, and revenue performance.
• Maintain strong conversion, utilization, and retention metrics.
• Deliver an exceptional and consistent member experience.
• Develop Lead Stretch team members into strong leaders.
• Create a positive studio culture where employees and members feel valued and supported.

About Stretch Zone

Stretch Zone is a premier practitioner‑assisted stretching studio dedicated to helping members move better, feel better, and live better.

Our members value our personalized approach and the lasting results they experience through our proprietary stretching method. Our team thrives in an upbeat, purpose‑driven culture where the growth and well‑being of our team members are just as important as the experience we provide to our members.