Health and Wellness Front Desk Attendant

HOAMCO; Redmond (WA); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

40% off Bistro

40% off Spa services and products

Job summary

HOAMCO at Trilogy at Redmond Ridge in Redmond, WA seeks a Health and Wellness Front Desk Attendant (PT) to support spa and fitness operations. You will greet members and guests, manage locker rooms, and assist with scheduling and POS duties in a fast-paced wellness environment.

The ideal candidate will have a High School Diploma, at least 1 year of fitness center and customer service experience, and knowledge of spa and fitness industries. 40% off Bistro and Spa services are included as benefits.

Qualifications

• High School Diploma or in progress.
• Minimum 1 year fitness center and customer service experience.
• Previous resort/spa/fitness center experience preferred.
• Knowledge of spa, fitness, aquatic and sports industry.

Responsibilities

• Offer superior customer service to members and spa guests.
• Maintenance and organization of equipment in Spa & Fitness Locker Room areas.
• Replenishes supply of clean towels in Spa Locker Rooms throughout the shift.
• Inspects and maintains Spa & Fitness stations for neatness and cleanliness.
• Demonstrates function of Spa & Fitness equipment, proper use, and techniques.
• Inventory of point-of-sale items, currency and maintains current supply.
• Greeting and checking in Members and Guests, providing rental equipment, and adhering to scheduling procedures.
• Maintain effective communication with Members, Guests, and fellow team members. Also, Fitness Attendant must have the ability to properly greet guests.
• Outstanding customer service, written and verbal communication skills.
• Scheduling and confirming Spa Appointments via phone and in person.
• Understanding of Point of Sale, checking out guests, able to make change and keep an accurate cash drawer

Skills

Customer service experience

Fitness center experience

Spa industry knowledge

Education

High School Diploma

Job description

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Health and Wellness Front Desk Attendant

Health and Wellness Attendant (PT) - Trilogy at Redmond Ridge (Redmond, WA)

Trilogy at Redmond Ridge is a premier 55+ active adult master-planned community with 1,522 homes. Located in Redmond, WA, the community is surrounded by natural beauty, with miles of forested trails, and has enviable facilities and amenities for members. The Health and Wellness Attendant assists the spa and fitness staff as they team together to execute courteous and rapid service to Members and Guests in the Fitness Center, Spa, and Front Desk. Other duties may be assigned as required.

This is a part-time position.

Pay Rate: $20.82/Hourly

Benefits: 40% off the Bistro and 40% off Spa services and products

Job Duties:

• Responsible for offering superior customer service to members and Spa guests.
• Maintenance and organization of equipment in Spa & Fitness Locker Room areas.
• Replenishes supply of clean towels in Spa Locker Rooms throughout the shift.
• Inspects and maintains Spa & Fitness stations for neatness and cleanliness.
• Demonstrates function of Spa & Fitness equipment, proper use, and techniques.
• Responsible for inventory of point-of-sale items, currency and maintains current supply.
• Responsible for greeting and checking in Members and Guests, providing rental equipment, and adhering to scheduling procedures.
• The Spa & Fitness Attendant shall maintain effective communication with Members, Guests, and fellow team members. Also, Fitness Attendant must have the ability to properly greet guests.
• Outstanding customer service, written and verbal communication skills.
• Accuracy in Scheduling and confirming Spa Appointments via phone and in person.
• Understanding of Point of Sale, checking out guests, able to make change and keep an accurate cash drawer

Personal Attributes:

• Able to work well under pressure and balance multiple priorities and assignments
• Must be change adaptive, flexible, and empathetic
• Must be highly customer oriented and responsive with a high need for closure
• Demonstrated initiative – ability to think, work, and make independent decisions based on sound judgment
• Ability to work well under pressure and balance multiple priorities and assignments to meet deadlines
• Strong team-building skills including the ability to lead, cooperate, motivate, and contribute as part of a team with representatives from multiple disciplines.
• Must be willing to “roll-up” sleeves and dig in with staff to drive processes that support the business
• Excellent written and verbal communication skills
• Must be comfortable working in a fast-paced environment where continuous improvement is expected
• Must be able to consistently achieve high work standards, attention to detail, accuracy, and timeliness a must.

Skills:

• A Wellness Attendant must have a High School Diploma, or in the process of.
• Minimum 1-year fitness center and customer service experience.
• Previous experience in Resort, Spa, or Fitness Center preferred.
• Knowledge of Spa, Fitness, Aquatics and Sports Industry.

PHYSICAL DEMANDS & WORK ENVIRONMENT

• While performing the duties of this job, the Fitness Attendant is regularly required to stand; walk; use hands to touch, handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk and hear; lift and/or move up to 25 pounds.

Why Join HOAMCO?

Since 1991, HOAMCO (Homeowners Association Management Company) has been a leader in community association management, currently managing over 600 communities across six states—and we’re still growing! At HOAMCO, we value teamwork, integrity, and exceptional service. This is an exciting opportunity to be part of a company that makes a real impact in communities.