Health and Wellness Coach

US-Department-of-Veterans-Affair; Cleveland (OH); On-site; USD 52,000 - 76,000; Full time

Job summary

U.S. Department of Veterans Affairs seeks a Health & Wellness Coach to deliver Whole Health coaching and skill development for Veterans and staff at the Cleveland VA Medical Center.

The role promotes education on Whole Health Coaching and supports Veterans navigating the Whole Health Journey within Pathway and Wellbeing care elements. Ideal candidates will have a relevant bachelor's degree, knowledge of coaching methods, and strong written and verbal communication skills.

Qualifications

• Bachelor's degree in behavioral or social science or related field.
• Certification by NBHWC is required or preferred.
• Knowledge of health and wellness coaching processes and techniques.

Responsibilities

• Deliver Whole Health Coaching and skill development to Veterans and staff.
• Promote education regarding Whole Health Coaching to Veterans.
• Support Veterans in navigating the Whole Health Journey across Pathway and Wellbeing elements.
• Coordinate with Whole Health Coaches to implement clinical care elements.

Skills

Health & wellness coaching knowledge

Behavior change techniques

Written communication

Verbal communication

Motivational interviewing

Education

Bachelor's degree in behavioral or social science

NBHWC certification (preferred)

Tools

IT systems

Job description

The position is responsible for the delivery of Whole Health Coaching and skill development of the leveland VA Medical Center's Whole Health Coach program, including provision of care through coaching, promotion, education regarding Whole Health Coaching to Veterans and staff. The position is integral to supporting Whole Health Coaches and Veterans in navigating the Whole Health Journey, specifically through the Pathway, wellbeing and Whole Health clinical care elements of Whole Health care.

Basic Requirement:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Proficient in spoken and written English in accordance with VA Handbook 5005 chapter 2, section D, paragraph 5a

Education and/or Experience:

Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree in behavioral or social science or related disciplines appropriate to the position.

OR

Combination of education and experience that provided the applicant with knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.

OR

Four years of appropriate experience that demonstrated that the applicant has acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.

Certification:

• Candidates must be currently certified by the National Board for Health and Wellness Coaching (NBHWC).

Exception for Non-Certified Health and Wellness Coaches:

• Non-certified applicants who otherwise meet the eligibility requirements for certification, may be given a temporary appointment as Health and Wellness Coach under the authority of 38 U.S.C. § 7405(c)(2).
• Non-certified individuals may only provide care under the supervision of a certified Health and Wellness Coach at or above the full performance level or other designated occupation with the appropriate training and expertise.
• Non-certified individuals may only be appointed at the entry level and may not be promoted until certification is obtained.
• Temporary appointments of non-certified Health and Wellness Coaches may not be extended beyond one year or converted to a new temporary appointment.

Note: If selected a non-certified candidate is selected, you will be expected to obtain the required certification within one year.

GS-7 Qualifications:

• Specialized Experience: None beyond the basic requirements.

• Knowledge, Skills and Abilities (KSAs): In addition to the experience above, the candidate must demonstrate the following KSAs:
  • Knowledge of health and wellness coaching processes and techniques.
  • Ability to promote positive lifestyle choices.
  • Ability to effectively communicate in writing through a variety of modalities.
  • Ability to effectively communicate verbally/non-verbally.

GS-9 Qualifications:

• Specialized Experience: At least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-7) in the Federal Service, that is directly related to the work of the position and has equipped you with the particular knowledge, skills and abilities.

• Knowledge, Skills and Abilities (KSAs). In addition to the experience above, the candidate must demonstrate the following KSAs:
  • Knowledge of current research literature related to health and wellness, including behaviors that promote a healthy lifestyle and well-being.
  • Skill in using health and wellness coaching techniques to promote positive behavior change using one-on-one, couple or group modalities.
  • Skill in exercising effective interpersonal communication techniques to develop and maintain strong interpersonal relationships.
  • Ability to assist the client in developing a comprehensive personalized health plan based on a patient's action-oriented goals.
  • Ability to identify resources internal and external to the organization that are necessary for achieving patient overall health and well-being goals.
  • Ability to use information technology (IT) equipment and various/emerging technologies to carry out work responsibilities.
  • Ability to document patient information using appropriate systems.

Preferred experience:

Experience providing health and wellness coaching in a healthcare setting; demonstrated skill in motivational interviewing, behavior change, SMART goal development, and person-centered care; experience facilitating individual and group coaching; and experience working collaboratively within an interdisciplinary healthcare team. Whole Health experience and/or National Board Certified Health & Wellness Coach (NBC-HWC) credential preferred.

Physical Requirements:

While some of the work is sedentary including researching, writing, program planning and data analysis, the position will have periods of extensive walking and movement throughout the healthcare system, prolonged standing, and transporting light to medium weight objects. The Whole Health Coach will also be required to travel between sites (CBOCs and outlying clinics) encompassed in the healthcare system. The work is conducted in a medical center environment and involves risk of exposure to a variety of contagious diseases. The work area is adequately lighted, heated, air conditioned, and ventilated