Health Advocate

Atrium Health; Charlotte (NC); On-site; USD 26,000 - 39,000; Full time

Job summary

Atrium Health in Charlotte, NC, is seeking a full-time Health Support Specialist to engage medically vulnerable patients and support them through personalized care, aiming for better health outcomes. The role involves direct communication with patients and caregivers, education on disease management, and coordination of referrals to community resources.

The position requires a high school diploma or equivalent, 40 hours per week, and may involve outreach to arrange appointments and ensure access

Qualifications

• Essential patient-facing communication and education responsibilities described in the job functions.

Responsibilities

• Actively engages medically vulnerable or chronically ill patients to support and educate towards better health.
• Communicates with patients and caregivers in person, by phone, and electronically.
• Monitors biomarkers and medication adherence; connects patient to resources or care team.
• Advocates and facilitates referrals to access services and programs for patients and teammates.

Skills

Communication with patients

Patient education

Advocacy

Education

High School diploma or equivalent

Job description

Department

05700 GCMG SHVI: Kenilworth - Virtual Health

Department

05700 GCMG SHVI: Kenilworth - Virtual Health

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details/Additional Information

Pay Range

$18.85 - $28.30

Essential Functions

• Actively engages a population of medically vulnerable or chronically ill patients in their care, assisting them through the process of working towards better health by providing support, encouragement, and education.
• Communicates with patients (and caregivers) in person, in groups, by telephone and via electronic means.
• Monitors patient-reported biometrics, medication adherence, reported challenges/barriers and promptly connects the patient with the appropriate resources, and/or notifies the patient's care team for additional follow-up.
• Advocates and facilitates referrals to gain access to services and resources for patients/teammates, including assistance programs, community based services and mental health support.
• Assists providers' offices with member specific missed appointments through outreach and scheduling.
• Provides customized, evidence-based patient education in a variety of areas including but not limited to weight management/exercise, tobacco cessation, stress reduction and chronic disease self-management.
• Advocates for help for those who frequently access inappropriate levels of care (e.g., visiting the emergency department for conditions that can be better treated by a primary care physician).

Physical Requirements

Work may occur in a variety of settings, including office, clinic, school, or other community setting. Requires walking, standing, sitting, lifting, reaching, bending, pushing and pulling. Must be able to lift and support the weight of 50 pounds in handling equipment and supplies. Must have intact sense of sight, hearing, smell, touch and finger dexterity. Must be able to move about the medical center and to travel to various clinical and community locations.

Education, Experience And Certifications

High School diploma or equivalent required.

Our CommitmenttoYou

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. Serves as a key member of the health care team and is a primary resource for assisting patients in navigating the care system. Reaches out to patients to provide support in the patient's adherence to their individual care plan, assisting to identify and remove any logistical, emotional or social barriers to treatment. Serves as the patients' primary conduit to the health care provider as they help coordinate necessary services both within and outside of the health system.