Care Management Assistant

Hugh Chatham Memorial Hospital; Libertyville (IL); On-site; USD 29,000 - 43,000; Full time

Job summary

Advocate Health is seeking a qualified candidate for a full-time Case Management support role at Advocate Condell Medical Center. You will coordinate Medicare correspondence and help with discharge planning and documentation, while supporting Care Managers and Social Work staff.

The position requires strong Microsoft Office skills, 2–3 years of clerical healthcare experience, and the ability to communicate effectively in a fast-paced environment. 40-hour work week; some flexibility in schedule.

Qualifications

• HS diploma or equivalent required.
• 2-3 years clerical experience in a health care setting preferred.
• Ability to use Microsoft Office and handle calls with professionalism.

Responsibilities

• Coordinate Medicare IM correspondence and related duties.
• Obtain signatures from beneficiaries or contacts within 48 hours before discharge.
• Mail letters to emergency contacts when needed per Care Manager direction.
• Monitor department voicemail lines and follow up as needed.
• Document IM/Code 44 activities in Care Connection system.
• Provide clerical support during the Medicare appeals process.

Skills

Microsoft Office

Difficult calls handling

Good communication skills

Education

HS diploma or equivalent

Job description

Department:

11200 Advocate Condell Medical Center - Case Management

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Thursday-Monday, 8-4:30 pm

No Holidays

Days of the week are flexible except for Saturday and Sunday-must be here on those days.

Pay Range:

$20.80 - $31.20

Major Responsibilities:

Coordination of "Important Message from Medicare" (IM) correspondence.

• 4)Obtains signatures from Medicare Beneficiaries or their emergency contact within 48 hours prior to discharge as directed by the Care Manager or Social Work Staff.


• 5)Mails out appropriate letters to emergency contacts when the Medicare Beneficiary is unable to take receipt of the acknowledgement or when directed by the Care Manager of Social Work Staff.


• 6)Monitors all department voicemail lines and follows up appropriately.


• 1)Delivers the IM letter/Code 44 letter to the Medicare Beneficiary or their emergency contact within 48 hours prior to discharge as directed by the Care Manager or Social Work Staff.


• 2)Documents all activities related to the IM/Code 44 in Care Connection.


• 3)Provides clerical support to the Care Managers and Social Work Staff during the appeals process for a Medicare Beneficiary.

Coordination of discharge planning.

• 1)Provides required documents to vendors in a timely manner, faxing appropriate information from the patient's medical record when necessary.


• 2)Assists with facility bed availability and updates the Care Manager or Social Worker of status of facility as needed until patient discharge when necessary.


• 3)Identifies contracted vendors for discharge relating to home health care, nursing home placements, durable medical equipment, LTACHs, Hospice etc. Makes the appropriate referrals and communicates arrangements to the Care Manager or Social Worker, performing inquiries about benefits and eligibility when necessary.


• 4)Monitors all department voicemail lines including the social work voicemail and follows up appropriately.

Compilation of department statistics as requested.

• 1)Updates hospital systems related to discharge.


• 2)Provides reports as needed as directed by the CM Leadership.

Provide Clerical support to the department.

• 1)Order supplies for the department.


• 2)Take meeting minutes for departmental as well as ad hoc meetings when requested.

Education/Experience Required:

H.S. diploma or equivalent

2-3 years clerical experience in a health care setting

Knowledge, Skills & Abilities Required:

Ability to use Microsoft Office

Ability to handle difficult calls and maintain professional conduct

Good communication skills

Physical Requirements and Working Conditions:

Not applicable

Prolonged sitting and data entry

Positive interpersonal skills

Effective communication skills

Able to work under deadlines and in fast-paced environment

Able to prioritize independently and respond to multiple, simultaneous requests

Able to maintain patient privacy and confidentiality

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our CommitmenttoYou:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training


• Premium pay such as shift, on call, and more based on a teammate's job


• Incentive pay for select positions


• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs


• Health and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term Disability


• Flexi ble Spending Accounts for eligible health care and dependent care expenses


• Family benefits such as adoption assistance and paid parental leave


• Defined contribution retirement plans with employer match and other financial wellness programs


• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.