Health Administration Program Coordinator II (Departmental Promotional Only)

County of San Mateo; Redwood City (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

The County of San Mateo is looking for a dedicated Program Coordinator II to join their Health Administration team. This role includes managing transportation and language assistance programs, enhancing fleet management systems, and providing valuable administrative support. Ideal candidates will have strong analytical, organizational, and communication skills, a bachelor’s degree, and experience in program coordination. Opportunities for making impactful contributions to community services await the right candidate.

Qualifications

• Bachelor's degree and four years of experience in administrative roles.
• Ability to analyze data and present clear reports.
• Experience in program management and coordination.

Responsibilities

• Oversee the County Health Car Sharing Program and provide technical support.
• Implement enhancements to fleet management systems and perform data analysis.
• Coordinate language assistance services and cross-divisional workgroups.

Skills

Analytical skills

Communication

Organizational skills

Critical thinking

Education

Bachelor's degree in public or business administration

Tools

Word

Excel

Job description

San Mateo County Health Administration is seeking and energetic, creative, customer service oriented, and self-motivated person to join our team as the Program Coordinator-II, to provide administrative and technical support for the department’s transportation demand management and employee/client resource programs. This position is part of a small team that is involved in programs and process improvements that ultimately empower Health staff to deliver the best services and care possible. The Program Coordinator will also work on various projects, as assigned.

Responsibilities include but are not limited to the following:

• Provide oversight and leadership for the County Health Car Sharing Program.
• Provide daily technical assistance, support to staff, and oversight of the Car Sharing Program.
• Implement and document enhancements to County Health’s fleet management systems, policies, and procedures.
• Complete complex data analysis on car utilization patterns and driver behavior to influence programmatic and/or policy changes.
• Oversee Language Assistance Services Program for County Health.
• Coordinate departmental language interpretation and translation services, including overseeing service contracts.
• Gather program statistics, report out to stakeholders, and handle correspondence regarding language access services utilization as requested.
• Coordinate cross-divisional workgroups to develop new policies and update existing policies in accordance with legislative and regulatory changes.
• Provide oversight to County Health Safety efforts.
• Facilitate cross-divisional safety and emergency planning meetings.
• Coordinate education, training, and improvement efforts.
• Provide regular reviews of existing County Health policies and participate in the development of new policies.
• Other programmatic support including, but not limited to:
• Light contract administration/management.
• Act as a liaison between program staff and contracted vendors.
• Perform research and/or data gathering activities on County Health priority initiatives.
• Provide technical and administrative assistance to management and staff.

Theideal candidatefor this position will have the ability to:

• Understand and navigate the current Car Sharing System from a driver/user perspective.
• Develop, coordinate, and implement plans, program, and events.
• Demonstrate strong critical thinking, analytical, and organizational skills.
• Exercise sound independent judgment within general policy and regulatory guidelines.
• Compile, analyze and interpret data using research techniques; draw sound conclusions and prepare and present effective reports regarding findings and recommendations.
• Prepare clear and accurate reports, correspondence, procedures, and other written materials.
• Organize and prioritize work and meet critical deadlines.
• Communicate effectively, both orally and in writing.
• Listen sensitively and accurately, exercise tact, patience and diplomacy.
• Train staff in work procedures and provide technical and programmatic assistance to staff and contractors.
• Develop and maintain working relationships with staff at various levels of the organization, utilizing the appropriate interpersonal style and methods of communication to gain acceptance, cooperation, or agreement of a plan, activity, and/or program idea.
• Use Word and Excel proficiently.

Knowledge of:

• Principles and practices of program area/option to which assigned.
• Principles and practices of effective customer/client relations.
• Technical procedures and requirements of program area/option to which assigned.
• Applicable federal, state and local laws, rules and regulations and County and program policies and guidelines governing program area/option to which assigned.
• Principles, practices and techniques of administrative and programmatic research and analysis.
• Computer applications related to the work.
• Office administrative practices and procedures, including records management and the operation of standard office equipment.

Skill/Ability to:

• Analyze, interpret and apply various regulations and requirements.
• Plan, coordinate and implement administrative and programmatic research and analysis.
• Train staff in work procedures and provide technical and programmatic assistance to staff and subcontractors.
• Establish and maintain effective working relationships with grantors, subcontractors, County staff, elected and appointed officials, the public and others.
• Communicate effectively, both orally and in writing.
• Compile, analyze and interpret data using research techniques; draw sound conclusions and prepare and present effective reports regarding findings and recommendations.
• Exercise sound independent judgment within general policy and regulatory guidelines.
• Prepare clear and accurate reports, correspondence, procedures and other written materials.
• Organize and prioritize work and meet critical deadlines.
• Maintain accurate records and files.
• Interact with a wide variety of people.
• Listen sensitively and accurately; exercise tact, patience and diplomacy.
• Develop, coordinate, and implement plans, programs and events.
• Utilize the appropriate interpersonal style and methods of communication to gain acceptance, cooperation, or agreement of a plan, activity, and/or program idea.
• Make public presentations and prepare articles for publication such as press releases and articles related to events of assigned program.
• Prepare narrative and statistical reports.

Education and Experience:
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

• Program Coordinator II: Bachelor's degree in public or business administration, management or a related field and four years of professional level analytical and administrative experience in a community-related setting.

Departmental Promotional Only. Only current County of San Mateo employees in the San Mateo County Health Department with at least six months (1040 hours) of continuous service in a classified regular, probationary, extra-help/limited term positions prior to the final filing date may apply.

The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in the County of San Mateo, California and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online.If you are currently on the County's website, you may click the“Apply”button.If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Responses to the Supplemental Questionnaire must be submitted in addition to the standard County employment application form. A resume will not be accepted as a substitute for the required application materials. Online applications must be received by the Human Resources Department before midnight on the final filing date.

TENTATIVE RECRUITMENT TIMELINE
Final Filing Date: Monday, June 9, 2025 11:59PM PST
Application Screening: Week of June 9, 2025
Panel Interviews: Week of June 23, 2025

About the County
San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.

The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.

The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.

HR Contact: Debbie Kong (Program Coordinator II - G244)