Clinical Patient Navigator

Colorado Health Network; Denver (CO); On-site; USD 33,000 - 36,000; Full time

Job summary

Colorado Health Network (CHN) Denver clinic seeks a Clinical Patient Navigator to assess eligibility, assist with insurance and health education, and support patients seeking HIV/HCV services. You will manage a caseload, coordinate PrEP/PEP transitions, and help patients access medications and adherence plans in a fast-paced clinical setting.

The role emphasizes outreach, data entry in EHR, and collaborative work with diverse populations.

Qualifications

• 1-3 years of experience in healthcare setting.
• Experience using CAREWare, ARIES and EMR preferred.
• Experience working in a clinical setting.
• Bachelors or Masters degree in nursing, social work, sociology, psychology, counseling, or public health; or equivalent experience.

Responsibilities

• Provide screenings, outreach and initiatives to promote PrEP, HIV/HCV program.
• Coordinate and maintain an active caseload of PrEP, HIV/HCV patients.
• Provide support and guidance to individuals seeking PEP by supporting their transition into PrEP.
• Perform assessments, plan creation, and assist patients with access to medication and adherence to treatment as well as risk reduction plans.
• Responsible for tracking, monitoring and occasional reporting of patient activities, including access adherence.
• Complete necessary paperwork and data entry in a timely fashion including entering case notes.
• Provide appropriate patient referrals to both internal and external agencies.

Skills

Healthcare experience

CAREWare

ARIES

EMR

Spanish language ability

Education

Bachelors or Masters in nursing, social work, sociology, psychology, counseling, or public health

Tools

Microsoft Outlook

Word

Excel

Access

SharePoint

Job description

Job Details: Job Location: CHN Denver - Denver, CO 80220, Position Type: Full Time, Salary Range: $24.76 - $26.74 Hourly, Travel Percentage: Occasional In-State , Job Shift: Day, Job Category: Health Care, Position Title: Clinical Patient Navigator Classification: Non-Exempt Reports to: Clinical Services Manager Location: Denver

Salary Rate:

Level 1 (Entry level up to 2 years of direct experience): $24.76 per hour

Level II (3+ years of direct experience): $26.74 per hour

Bilingual premium for qualifying languages is 3.5% higher than starting salary if pass bilingual exam on first week of hire.

About Us

At Colorado Health Network (CHN), we believe that our employees are our most valuable asset. We are dedicated to fostering an inclusive and diverse workplace that celebrates individuality, creativity, and the unique perspectives each employee brings. We welcome applicants with diverse lived experiences, including those directly related to this position. At CHN, we are committed to providing a supportive, inclusive, and dynamic work environment where all employees can grow and thrive.

Our commitment to diversity extends to all aspects of our work, and we strongly encourage individuals from diverse backgrounds to apply. CHN is an equal opportunity employer, and we embrace applicants regardless of age, race, color, disability, HIV status, gender identity, sexual orientation, national origin, or other characteristics that make you unique.

Why Work at CHN?

• Health & Wellness Benefits: Health, Dental, Vision, Life, Short- and Long-Term Disability Insurance, and an Employee Assistance Program (EAP)
• Employee only share of health insurance premium is 93% paid for under the Anthem Gold plan and 100% paid for the Anthem Silver, Kaiser Gold and Kaiser Silver plans by CHN.
• Paid Time Off (PTO): Generous leave policy (at the end of one year full time employee accrue 3 weeks of PTO), 13 paid holidays, up to 2 floating holidays, and 1 day of wellness time (all time off benefits for part time employees are prorated based on the number of hours scheduled per week).
• Retirement Savings: 403(b) plan with employer matching $1 for $1 up to 3% and $0.50 on the $1 for 4 and 5%
• Education & Professional Development: Tuition reimbursement and access to ongoing learning opportunities
• Additional Benefits: Flexible Spending Accounts (FSA), Health Spending Account (H SA), Voluntary, EAP
• STD, LTD and Basic Life 100% paid for by CHN.
• Eligible for Federal Loan Forgiveness Program

Position Summary:

Under the supervision of the Clinical Services Officer, this position provides an assessment of eligibility, insurance assistance and health education to clients seeking services through the Colorado Health Network Medical Clinic. Patient Navigation services will support CHN to better serve those disproportionately at risk for or living with HIV/HCV by improving their access to medical care. Bilingual preferred.

Essential Job Functions:

• Provide screenings, outreach and initiatives to promote PrEP, HIV/HCV program
• Coordinate and maintain an active caseload of PrEP, HIV/HCV patients
• Provide support and guidance to individuals seeking PEP by supporting their transition into PrEP
• Perform assessments, plan creation, and assist patients with access to medication and adherence to treatment as well as risk reduction plans
• Responsible for tracking, monitoring and occasional reporting of patient activities, including access adherence
• Complete necessary paperwork and data entry in a timely fashion including entering case notes
• Provide appropriate patient referrals to both internal and external agencies
• Collect necessary documentation required for program compliance
• Assist patients as they move through the service delivery system
• Assist with the elimination of barriers including, but not limited to: insurance, financial housing and transportation
• Provide emotional support for patients and their families, as needed
• Act as a liaison between patient and all relevant professionals, programs, and resources
• Educate patients and others about HIV disease process and prevention
• Assist with, and coordinate, community education and outreach initiatives as requested
• Maintain and upkeep of electronic health records (EHR)
• Participate and attend staff, department, team and community meetings upon request
• Perform effectively within the organization and interpersonally with co-workers
• Develop positive working relationships with other social service, medical and behavioral health providers
• Participate in fund-raising and advocacy events
• Must be available to work evenings and weekends
• Must be able to work in a diverse setting with diverse populations, including persons living with HIV, the LGBTQ+ community, persons of various ethnic backgrounds, disenfranchised communities.
• Participation in training related to HIV, substance use, harm reduction, trauma informed care and related issues. Cultural Competency/Sensitivity.
• Other duties may be assigned.
• This list is not meant to be a comprehensive list of job duties. Other duties may be assigned.

Qualifications:

1-3 years’ experience working in healthcare setting. Experience using CAREWare, ARIES and EMR preferred. Experience working in a clinical setting

Education:

Bachelors or Masters Degree in: nursing, social work, sociology, psychology, counseling, or public health; or an equivalent combination of relevant experience and education required.

Software Utilized:

Experience working with basic office and database computer programs, including familiarity with Microsoft Outlook, Word, Excel, Access, SharePoint and the internet.

Knowledge, Skill and Ability:

Basic knowledge of HIV, STIs, PrEP and other prevention methods. Proactive problem solver who works well in multi-disciplinary setting. Ability to communicate well with medical providers and support staff. Strong verbal and written communication skills. Strong socio-cultural identification or work experience with MSM and LGBTQ+ preferred. Comfort discussing sexual health and risk reduction strategies. Proven organizational skills with high attention to detail. Ability to work well with diverse populations. Ability to work well within the organizational structure. Ability to speak Spanish desired.

Excellent communication, client services, and data collection skills. The appropriate person will be highly organized and detail-oriented. This position requires personal and professional accountability; self-management and initiative; dedication to quality improvement; professional integrity; research ethics, and cultural competency. Must demonstrate accuracy, efficiency and superior organizational skills. Must demonstrate effectiveness in the following areas: task and time management; teamwork; and communication with teams, managers, clients and participants, and company consultants.

Material and Equipment Directly Used:

Works with standard office equipment including computer work station, printers, copiers, scanners and fax machine. Works with word processing software, spreadsheet applications, and presentation software. Communicates with clients and vendors using the telephone, e-mail, the Internet, and fax.

Physical Demands and Work Conditions:

Works in an office environment. Requires ability to lift up to 50 pounds of materials. Requires clear speaking ability and the ability to use a telephone for extended periods. Requires ability to view a computer screen (near acuity). Requires fingering agility for keyboarding and using a telephone and other office equipment. Works in an office environment. May travel via automobile or airplane to offsite locations or for CHN business. Must have and maintain a valid Colorado driver’s license and auto insurance on personal vehicle. Works with standard office equipment including computer work station, printers, copiers, scanners and fax machine. Communicates with clients and vendors using the telephone, e-mail, the Internet, and fax. Requires clear speaking ability and the ability to use a telephone for extended periods. Requires ability to view a computer screen (near acuity). Requires fingering agility for keyboarding. The ability to sit, stand, and engage in extended periods of screen time or communication by phone is necessary to perform the essential duties of the role.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

As employees of a charitable organization, all CHN staff share the responsibility of serving as ambassadors for the organization in the community. This can be achieved by fostering the development of relationships with potential constituents/donors as well as by participating in CHN events/activities in a way that is meaningful to each employee.

All offers of employment are subject to the completion of a criminal background check, reference and if applicable to your position a driving record check. A criminal conviction does not automatically disqualify a candidate from employment. We evaluate all background check results in relation to job-related requirements.

Colorado Health Network is an Equal Opportunity Employer (EOE).