Head Waiter

Crew Life at Sea Ltd.; Miami (FL); On-site; USD 40,000 - 65,000; Full time

Job summary

Crew Life at Sea Ltd. is seeking a Restaurant Supervisor to assist in daily shipboard restaurant operations and lead a team of dining staff.

You will mentor, manage, and train your crew, ensure tables are set and service standards meet company requirements, and coordinate with the mess areas and catering events on board. During service, supervise the dining area, monitor guest satisfaction, ensure hygiene and sanitation standards, and manage stock checks and cost controls while facilitating

Responsibilities

• Assist in the daily operation of the restaurant.
• Mentor, manage, train and contribute to the development of staff within own area.
• Plan, organise and direct the work of a dedicated restaurant team to provide a courteous and efficient service.
• Ensure tables are set prior to and after service and that standards of service comply with company requirements.
• Highlight any fixtures or fittings that need repair or renewal, liaising with the relevant department as necessary.
• Meet and greet passengers in a friendly and polite manner and ensure special diets are collected and delivered accurately.
• Coordinate and undertake training of staff regarding dietary requirements.
• During service periods visit tables, monitor service standards, resolve issues and ensure buffet areas are stocked.
• Produce working routines for the team that provide adequate manning levels and promote efficiency.
• Supervise outside catering events and manage setup/breakdown of special events as required.
• Ensure table turnover is maximised to increase revenue and passenger billing is correctly entered in the system.
• Monitor and manage costs and resources within own area and maintain par stock levels; ensure equipment is sanitised and functional.
• Ensure all work is carried out safely, in compliance with safety and company policies, and that paperwork is completed on time.
• In charge of running crew and officers mess areas when required, including setup/breakdown of mess rooms and adherence to food safety policy.

Job description

Assist in the daily operation of the restaurant. Mentor, manage, train and contribute to the development of staff withinown area. Plan, organise and direct the work of a dedicated restaurant team to provide a courteous and efficient service.Make sure the appearance and condition of the restaurant and all items including tables, crockery and silverware is ofthe required standard. Ensure tables are set prior to and after service and that the standards of service provided complywith company requirements. Highlight any fixtures or fittings that need repair / renewal, liaising with the relevantdepartment as necessary.

Meet and greet passengers in a friendly and polite manner. Ensure all Special Diets are collected and delivered topassengers accurately, each meal service by subordinates. Coordinate and undertake training of staff regarding dietaryrequirements.

During service periods visit tables within restaurant, monitor service standards, immediately deal with any issues andensure the buffet areas are stocked at the correct levels. Produce working routines for the team that provide adequatemanning levels and promote efficiency and productivity. Supervise outside catering events and ensure the set up / breakdown of special events as required.

Ensure table turnover is maximised to increase revenue generating opportunities and ensure all passenger billing iscorrectly entered into the relevant system in a timely manner.

Monitor and manage costs and resources within own area and inform the Assistant Dining & Beverage Manager of anyissues immediately. Maintain par stock levels and manage replacements for breakages or damaged items/equipmentwithin budget. Complete regular checks and inspections and ensure the equipment is operational and maintained in asanitised and clean state at all times, undertaking regular inspections.

Ensure all work is carried out safely, efficiently and in accordance with all current safety and company regulations, includingthe Public Health Policy and Procedure. Ensure all required paperwork is filled out accurately and on time.

Where required, in charge of running crew and officers mess areas. Ensure the correct and timely set up and break downof the mess rooms. Monitor time and temperature of dishes as per the food safety policy and undertake stock takes. Ensureall areas are kept clean and tidy at all times.