Head Teller - Osprey, Florida

Trustco Bank; Osprey (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Head Teller to provide exceptional customer service and ensure accurate transaction processing. This full-time role involves overseeing teller operations, maintaining compliance with bank policies, and conducting regular audits. The ideal candidate will possess strong organizational and communication skills, along with a commitment to customer satisfaction. Join a dynamic team where your contributions will directly impact the banking experience for customers in a supportive and collaborative environment.

Qualifications

• High school diploma or equivalent is required.
• Customer service and cash handling experience preferred.

Responsibilities

• Ensuring tellers balance daily and submit work neatly.
• Maintaining the appearance of the teller area according to bank policy.
• Accepting deposits and processing various transactions.

Skills

Customer service

Cash handling

Effective verbal communication

Organizational skills

Ability to manage multiple tasks

Education

High School Diploma or equivalent

Job description

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EEO Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job Title:

Head Teller

Reports to:

Branch Manager

FLSA Status:

Non-exempt

Salary Grade:

NE10

Supervisory Responsibility:

Yes

Summary

Provides above standard customer service. Accurately and efficiently completes customer transactions. Responsible for following and adhering to all bank operational and security policies and procedures including compliance and privacy policies and procedures to maintain customer confidentiality.

Responsibilities include:

1. Ensuring each teller submits work to proof in a neat and orderly manner, and that the tellers’ daily balance sheet is properly prepared.
2. Ensuring each teller balances every day; providing assistance to locate differences; and ensuring that all differences are properly initialed and, if required, reported to the manager and/or auditor immediately.
3. Maintaining the appearance of the teller area to be neat, organized, and in accordance with bank policy.
4. Securing all negotiable and confidential records in the teller area daily.
5. Overseeing proper dual control.
6. Conducting regular unannounced audits of the vault and teller cash, maintaining records, and reporting exceptions immediately.
7. Accepting deposits, verifying cash and endorsements, issuing receipts, cashing checks, and processing transactions like credit card payments, issuing money orders, accepting loan payments, and processing night deposits.
8. Admitting customers to safe deposit boxes, answering inquiries, providing balances, and balancing transactions daily.
9. Maintaining reports and logs for record retention.
10. Continuing to build proficiency through training and education.

Minimum qualifications:

• High School Diploma or equivalent
• Customer service and cash handling experience
• Effective verbal communication skills
• Organizational skills and ability to manage multiple tasks
• Ability to work well in small groups

Preferred qualifications:

• Previous banking experience

Position details:

This is a full-time position with scheduled hours around branch hours, including some early arrivals and late departures. Hours may vary by branch. Occasional travel may be requested.

Language skills:

Must be able to speak, read, write, and understand the primary language(s); bilingual skills are a plus. Ability to interpret business information and present effectively to groups.

Physical demands:

• Lift 10-20 lbs
• Stand for long periods
• Handle money with dexterity
• Operate office machines
• Communicate in person and by phone

Work environment:

Typical office/retail environment with accommodations available for disabilities.

Other notes:

This job description is not exhaustive and duties may change. Trustco Bank is committed to equal employment opportunity and affirmative action policies.