Head Teller Multiple Locations

Stryker Corporation; Winter Park (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player seeks a Teller who excels in delivering exceptional customer service. This role involves accurately processing transactions, managing cash, and adhering to operational policies to ensure customer confidentiality. The ideal candidate will thrive in a fast-paced environment, showcasing strong communication skills and the ability to work collaboratively. Join a dynamic team dedicated to providing top-notch banking services while developing your skills in a supportive and engaging workplace. If you are passionate about helping customers and eager to grow in the banking sector, this opportunity is perfect for you.

Qualifications

• Customer service experience is essential for this role.
• Ability to manage multiple tasks effectively.

Responsibilities

• Accepts deposits, cashes checks, and processes payments.
• Cross-sells the Bank's products and provides customer service.
• Balances transactions and maintains reports for record retention.

Skills

Customer service

Cash handling

Effective verbal communication

Organizational skills

Ability to work in small groups

Education

High School Diploma or equivalent

Job description

Salary Range: $15.00 To $18.00 Hourly

Job Title: Teller

Reports to: Branch Manager

FLSA Status: Non-exempt

Salary Grade: NE08

Supervisory Responsibility: No

SUMMARY:

Provides above standard customer service. Accurately and efficiently completes customer transactions. Responsible for following and adhering to all bank operational and security policies and procedures including compliance and privacy policies and procedures to maintain customer confidentiality.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned by supervisor and/or Trustco Bank's Board of Directors.

• Accepts deposits, verifying cash and endorsements and issue receipts.
• Cashes checks.
• Cross-sells the Bank's products and services.
• Process credit card payments.
• Issues money orders and bank checks.
• Accepts loan payments.
• Process night deposit bags.
• Admits customers to safe deposit boxes.
• Answers customer inquiries and provides balances.
• Balances transactions at end of the day and verifies cash totals.
• Balances Automated Teller Machines.
• Maintains reports and logs for record retention.
• Continues to building proficiency of banking principles and sales techniques by attending internal training, external training, and completion of continuing education courses.

REQUIRED EDUCATION/EXPERIENCE:

• High School Diploma or equivalent education or experience.

• Customer service experience.

• Cash handling experience

• Effective verbal communication skills.

• Well organized with the ability to manage multiple tasks.

• Ability to work well in small groups.

PREFERRED EDUCATION/EXPERIENCE:

• Previous banking experience.

POSITION TYPE/EXPECTED HOURS:



This is a full time position. Work hours are scheduled around the following branch hours:

Monday 9:00am - 5:00pm

Tuesday 9:00am - 3:00pm

Wednesday 9:00am - 5:00pm

Thursday 9:00am - 6:00pm

Friday 9:00am - 6:00pm

Saturday 9:00am - 1:00pm

Sunday Closed

Employees will be scheduled to arrive half an hour prior to the opening of the branch and work fifteen to thirty minutes following the closing of the branch.

TRAVEL:

Occasionally upon request.

LANGUAGE SKILLS:

Must be able to speak, read, write, and understand the primary language(s) used in the workplace; bilingual skills a plus. Ability to read, analyze, and interpret general business information, including but not limited to company policies and procedures. Ability to effectively present information and respond to questions from groups of managers and customers.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift 10 to 20 lbs.
• Must be able to stand for long periods of time.
• Must have dexterity to handle money.
• Must use hands to operate office machines.
• Ability to communicate both in person and/or by telephone.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For the most part, ambient room temperatures, lighting and traditional equipment as found in a typical office / retail environment.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

AFFIRMATIVE ACTION PLAN/EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Trustco Bank is an equal opportunity/affirmative action employer. It is the policy of Trustco Bank to take affirmative action in affording equal employment opportunities to all qualified persons without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability or protected veteran status.

This includes, but is not limited to, the following:

• Hiring, placement, upgrading, transfer, demotion or promotion

• Recruitment, advertising or solicitation for employment

• Treatment during employment

• Rates of pay or other forms of compensation

• Selection for training, including apprenticeship

• Layoff or termination

It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.