HEAD TELLER - Highlands

Stock Yards Bank & Trust Co.; Louisville (KY); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading bank in Louisville is seeking a Head Teller to supervise branch tellers and enhance customer service. The role involves training staff, ensuring compliance with policies, and engaging customers to meet their banking needs. The ideal candidate will possess strong decision-making skills and a professional demeanor, with opportunities for career advancement within the banking sector.

Benefits

401(k) with company match

Medical insurance

Dental insurance

Vision insurance

Flexible Spending Accounts

Health Savings Accounts

Employee Stock Purchase Plan

Qualifications

• 6 months of Teller experience required.
• Proven ability to supervise and work well with others.

Responsibilities

• Supervise tellers and ensure timely customer transactions.
• Engage customers to uncover needs and offer solutions.
• Participate in hiring decisions and provide ongoing training.

Skills

Communication

Decision Making

Supervision

Education

High School Diploma or GED

Job description

As a Head Teller aka Service Associate III, your day will be filled with opportunities to actively supervise tellers at a branch location to ensure customer banking transactions are completed in a timely manner, sales opportunities are acted upon, and behavior is friendly and professional. Experience working as a teller combined with problem solving skills and decision making ability are important while Stock Yards Bank & Trust will provide a professional environment to continually improve the candidate’s skills to further his/her career goals for advancement within the banking profession.

Responsibilities

Daily responsibilities include, but are not limited to, the following:

• Exemplify our 212 commitment to service
• Perform all duties of a Service Associate II
• Consultative Selling – Engaging customers and prospects to uncover needs and offer solutions
• Supervise all Service Associate activities, including customer service efforts, balancing success, and maintenance of work areas
• Perform various branch level audits of cash and cash handling equipment
• Approve checks and deposits according to SYB check cashing and hold waiver policies
• Balance ATM
• Order and ship money to maintain proper inventory and fill coin and currency orders
• Participate in the interviewing process and hiring decisions
• Provide ongoing training, feedback and input to Office Manager on Service Associate performance reviews
• Participate in weekly team meetings
• Communicate procedural changes or update to the staff

Job Requirements

The successful candidate will have the following qualifications:

• High School Diploma or GED equivalent
• 6 months of Teller experience
• Good written and verbal communication skills
• Proven decision-making ability
• Proven ability to supervise and work well with others
• Professional appearance and demeanor
• Must be dependable
• Help lead and guide Service Associates on the teller line

Benefits

• 401(k) with a company match of up to 6%
• ESOP employer match
• Medical insurance
• Dental insurance
• Vision insurance
• Cancer / Disease insurance
• Accident insurance
• Flexible Spending Accounts
• Health Savings Accounts
• Bank paid Life / AD& D insurance
• Voluntary Life / AD&D insurance
• Bank paid Short-Term and Long-Term Disability insurance
• Employee Stock Purchase Plan
• Employee Assistance Program

Physical Requirements

The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires sitting the majority of the time with some walking and standing. All work occurs indoors and within regular working hours. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is regularly required to use hands and fingers, handle or feel, reach with hands and arms, and talk or hear. May stand for long periods on the teller line. The associate must occasionally lift and/or move up to 15 pounds.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.