Head Teller (GA-Newnan-Baynard Park)

Ameris Bank; Newnan (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading bank is seeking a Head Teller to oversee customer service operations in Newnan, Georgia. The role involves managing teller functions, ensuring compliance, and fostering a positive work environment. Ideal candidates will have significant customer service and banking experience, along with strong communication skills.

Qualifications

• Minimum 3 years of customer experience.
• At least 2 years of Teller or cash handling experience.
• 1 year of retail banking experience.

Responsibilities

• Manage customer service functions within the branch.
• Supervise teller operations and ensure compliance.
• Provide professional customer service and handle complex transactions.

Skills

Customer service excellence

Team-oriented

Strong communication skills

Accurate transaction performance

Education

High school diploma or GED

Bachelor’s degree in finance or related field

Tools

Google Docs

Microsoft Office

Job description

Join to apply for the Head Teller (GA-Newnan-Baynard Park) role at Ameris Bank

Ameris Bank is a purpose-driven company dedicated to bringing financial peace of mind to communities. We serve customers across the Southeast, Mid-Atlantic, and nationwide through extensive digital offerings and our mobile app.

The Head Teller is responsible for managing customer service functions within the branch, including monitoring customer flow, operating the teller drawer, resolving complex customer service issues, and ensuring operational excellence and compliance. The role involves coaching, motivating, and fostering a positive work environment aligned with the Bank’s values.

Essential Functions, Duties, And Responsibilities

• Adhere to Bank Secrecy Act requirements and organizational policies
• Supervise teller operations, including staffing, audits, performance evaluations, and compliance monitoring
• Provide prompt, professional customer service
• Operate the teller drawer and handle complex transactions and cash discrepancies
• Investigate root causes of customer issues and implement solutions
• Maintain knowledge of banking products and promotions
• Achieve sales and service goals
• Conduct regular teller activity audits
• Manage Vault and ATM transactions and balancing
• Verify cash totals and balance transactions daily
• Identify customer needs, cross-sell, and make referrals
• Ensure sufficient currency and coin supplies
• Provide backup support and training to colleagues as needed
• Perform all branch sales and service functions as required
• Practice ethical sales behaviors aligned with the Bank’s Core Values
• Always act in the best interest of the customer when offering products and services

Required Knowledge, Skills, and Competencies

• Accurate transaction performance
• Completion of Teller training and passing the post-test
• Commitment to customer service excellence and meeting sales objectives
• Team-oriented with strong communication skills
• Intermediate proficiency with PC, Google Docs, and Microsoft Office

Experience and Education

• Minimum 3 years of customer experience
• At least 2 years of Teller or cash handling experience
• 1 year of retail banking experience
• Supervisory experience preferred

• High school diploma or GED required
• Bachelor’s degree in finance or related field preferred