Head Teller- 5th St

Stock Yards Bank & Trust; Louisville (KY); On-site; USD 32,000 - 52,000; Full time

Job summary

Stock Yards Bank & Trust in Louisville, KY is seeking a Service Associate III to supervise tellers, identify customer needs, and drive service excellence at the branch retail level.

You will oversee teller line activities, balance cash, manage audits, and support hiring and training for Service Associates while maintaining professional standards and compliance with bank policies.

Qualifications

• High School Diploma or GED required.
• 6 months teller experience required.
• Strong communication and supervisory aptitude.
• Experience supervising and guiding tellers.

Responsibilities

• Exemplify our 212 commitment to service.
• Perform all duties of a Service Associate II.
• Consultative selling – engaging customers and uncovering needs.
• Supervise all Service Associate activities, including customer service efforts and balancing of cash.
• Participate in branch level audits of cash handling equipment.
• Balance ATM and manage cash orders.
• Participate in the interviewing process and hiring decisions.
• Provide ongoing training and feedback to Service Associates on performance reviews.
• Communicate procedural changes to staff.

Skills

Communication skills

Decision making

Supervisory ability

Professional appearance

Dependable

Education

High School Diploma or GED Equivalent

Job description

Job Title:

Service Associate III

FLSA Status:

Non-Exempt

Department:

Retail

Hours of Operation:

Varies by branch location, Saturdays by rotation

General Job Summary:

To actively supervise tellers at branch location to ensure: customer banking transactions are completed in a timely manner, sales opportunities are acted upon, and behavior is friendly and professional.

Organizational Duties and Responsibilities:

• Supports the mission, vision and philosophy of the Bank. Complies willingly with all organizational policies and procedures.
• Supports all functions that maintain compliance with regulatory agencies.

Essential Duties and Responsibilities:

• Exemplify our 212 commitment to service
• Perform all duties of a Service Associate II
• Consultative Selling – Engaging customers and prospects to uncover needs and offer solutions
• Supervise all Service Associate activities, including customer service efforts, balancing success, and maintenance of work areas
• Perform various branch level audits of cash and cash handling equipment
• Approve checks and deposits according to SYB check cashing and hold waiver policies
• Balance ATM
• Order and ship money to maintain proper inventory and fill coin and currency orders
• Participate in the interviewing process and hiring decisions
• Provide ongoing training, feedback and input to Office Manager on Service Associate performance reviews
• Participate in weekly team meetings
• Communicate procedural changes or update to the staff

Working Conditions:

Will work on teller line, which requires long periods of standing and/or at a desk

Minimum Job Requirements:

Education:

High School Diploma or GED Equivalent

Experience:

6 months of teller experience

Specific Skills:

• Good written and verbal communication skills
• Proven decision-making ability
• Proven ability to supervise and work well with others
• Professional appearance and demeanor
• Must be dependable

Supervisory Responsibility:

Help lead and guide Service Associates on the teller line

Physical requirements:

The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Primarily sedentary work performed in an office environment
• Ability to sit for extended periods of time while working at a computer
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment
• Ability to speak clearly and hear well enough to communicate with clients, team members, and vendors via phone, video, and in person
• Visual acuity sufficient to read computer screens, printed documents, and financial data
• Occasional standing, walking, bending, or reaching
• Ability to lift and carry up to 10–15 pounds occasionally (e.g., files, office supplies)