Head Teller

S&T Bank; Youngwood, Louisville (Westmoreland County, KY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to join their team. This role involves operating the customer service window, providing exceptional service, and supporting branch operations. The ideal candidate will have strong interpersonal skills and a commitment to customer satisfaction, ensuring that all transactions are handled efficiently and accurately. With a focus on teamwork and training, this position offers the opportunity to develop within a supportive environment. If you are passionate about helping customers and thrive in a dynamic setting, this role is perfect for you.

Qualifications

• Requires high school diploma or equivalent with specialized training.
• Two to five years of relevant experience preferred.

Responsibilities

• Provide quality service on various transactions at the customer service window.
• Promote bank services and maintain positive customer relationships.

Skills

Customer Service

Bank Operations

Interpersonal Skills

Education

High School Diploma

Two-Year Degree

Job description

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Location:

Youngwood: 100 South Fourth Street, Youngwood, PA 15697

Work Days and Hours:

Monday - Thursday: 9:00 AM - 4:00 PM

Friday: 9:00 AM - 6:00 PM

(Must be flexible around branch hours)

Function:

Operates a customer service window to provide quality service on various transactions and offers technical direction and training to other customer service representatives.

Duties and Responsibilities:

1. Proves competencies in bank operations by:
   1. Completing the New to S&T RSS Job Family Plan as scheduled by Retail Training in conjunction with Retail Operations.
   2. Maintaining a balancing rate of 85% in accordance with Retail Policies and Procedures manual.
2. Demonstrates knowledge of Consumer Bank Customer Service Expectations and offers exceptional service as outlined by Branch Management.
3. Utilizes computer systems and product knowledge to operate the customer service window efficiently and accurately, providing services such as:
   • Verifying customer identities and transaction authenticity to prevent fraud.
   • Cashing checks or coupons, processing deposits and withdrawals.
   • Providing additional services like money orders, loan payments, and night deposits.
   • Balancing cash, ATM, and vault daily, and ensuring satisfactory audits.
4. Supports staff and maintains positive customer relationships, contributing to the Branch Sales/Service Plan.
5. Promotes bank services, answers banking questions, and refers customers to other departments for specialized services.
6. Performs support duties such as preparing reports, reconciliations, and logs, ensuring compliance across business lines.
7. Maintains good relationships with other departments and demonstrates strong interpersonal skills, working independently and as part of a team.
8. Attends and completes training on systems, regulations, and products as needed.
9. Performs additional duties as required.

Physical Demands:

Operates various equipment and performs physical tasks such as lifting up to 50 lbs. and standing or sitting for extended periods. Reasonable accommodations may be made for individuals with disabilities.

Education and Experience:

Requires a high school diploma or equivalent, with specialized training or a two-year degree. Two to five years of relevant experience, including knowledge of balance reports, is preferred. Successful completion of retail training is required.

Additional Information:

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Discrimination based on pay inquiries is prohibited by law.

Salary Range:

$16.50 - $24.82