Head Teller

Erie Federal Credit Union; Erie (Erie County); On-site; USD 40,000 - 65,000; Full time

Job summary

Erie Federal Credit Union is seeking a Head Teller to supervise the Teller staff, oversee daily operations and ensure accurate, compliant service for members in Erie, PA. The role entails directing Teller activities, maintaining cash controls, and cross-selling Credit Union products.

The successful candidate will have strong interpersonal skills, prior supervisory experience in financial services, and a solid knowledge of policies governing Teller operations.

Qualifications

• Requires professional, well-developed interpersonal skills for communicating with members, employees, and the general public.
• Requires thorough knowledge of the Credit Union's policies, procedures, programs, products and services as they relate to Teller operations.
• Requires completion of high school education.

Responsibilities

• Supervise and direct Teller operations by assigning work, answering questions, solving problems and helping with complex transactions.
• Perform the full range of Teller duties, including deposits, withdrawals, loan payments, mail transactions, account maintenance, and nightly balance.
• Implement Credit Union policies and procedures in the Teller area.
• Evaluate the effectiveness of Teller activities on an ongoing basis and recommend steps to improve service and delivery to members.
• Schedule staff to ensure adequate coverage during operating hours and approve absences in accordance with policies.
• Train and cross-train Teller staff and conduct routine audits on Teller drawers.
• Balance ATM machine and process end-of-day procedures for the machine.
• Cross-sell products and services offered by the Credit Union.

Skills

Interpersonal skills

Communication

Supervisory experience

Mathematical skills

Office Suite

Education

High school diploma

Tools

Office Suite

Job description

Erie Federal Credit Union is an Equal Opportunity Employer.

GENERAL SUMMARY

Serves as Head Teller responsible for supervising and directing the activities of the Teller staff. Performs the full range of Teller functions and other related member service functions.

ESSENTIAL FUNCTIONS

• Supervise and direct Teller operations by assigning work, answering questions, solving problems and helping with complex transactions.
• Perform the full range of Teller duties, including, but not limited to deposits, withdrawals, loan payments, mail transactions, account maintenance, and nightly balance.
• Implement Credit Union policies and procedures in the Teller area.
• Evaluate the effectiveness of Teller activities on an ongoing basis and recommend steps to improve service and delivery to members.
• Evaluate job performance of Tellers to ensure quality of work and service to members.
• Schedule staff to ensure adequate coverage during operating hours. Approve absences in accordance with established policies.
• Recommend disciplinary action in accordance with established policies.
• Train and cross-train Teller staff.
• Conduct routine audits on Teller drawers.
• Monitor workflow and individual workloads in Teller area, making adjustments when necessary.
• Maintain log of Teller operations, overages, and shortages.
• Oversee vault cash and maintain accurate logs of transactions.
• Run coin machine and handle end-of-day procedures for machine (if applicable to branch.)
• Use OTG proficiently and do necessary research.
• Oversee end-of-day balance for Teller staff.
• Hold staff meetings with Tellers to discuss new developments, areas needing improvement, and to present general information.
• Respond to members' requests, problems and complaints and/or direct them to the proper person for specific information and assistance.
• Balance ATM machine. Process deposit envelopes, count and stock canister and adjust discrepancies.
• Maintain petty cash drawer.
• Keep up on all services and procedures of the Credit Union.
• Audit TCD's or TCR's and keep them full (if applicable to branch.)
• Do necessary research and inquiries for members and employees.
• Check 21.
• Process coin shipments (if applicable to branch.)
• Cross-sell products and services offered by the Credit Union.
• Maintain current knowledge of all Credit Union policies and procedures, including compliance with federal laws and regulations as set forth by the NCUA and other regulatory agencies.

NOTE: The list of essential functions is not exhaustive. It may be supplemented as necessary.

ADDITIONAL FUNCTIONS

• Attend seminars, conferences and training courses relating to areas of responsibility.
• Ensure Teller area is kept neat and clean.
• Maintain adequate inventory of Teller supplies, placing orders when necessary.
• CTR reports, SAR reports, and monetary logs.

JOB SPECIFICATIONS

• Requires professional, well-developed interpersonal skills for communicating with members, employees, and the general public on Credit Union-related matters.
• Requires thorough knowledge of the Credit Union's policies, procedures, programs, products and services as they relate to Teller operations.
• Requires completion of high school education.
• Requires at least three years of experience in a financial institution operations or services position. Supervisory experience is preferred.

• Requires intermediate mathematical skills (calculations and concepts involving percentages, fractions, decimals, etc.).
• Intermediate working knowledge of PC applications (Office Suite).

PHYSICAL REQUIREMENTS

Sitting = Frequent Crawling = Occasional
Standing = Continuous Climbing = Occasional
Walking = Frequent Balancing = Occasional
Driving an automobile = Occasional Reaching Overhead = Occasional
Lifting/Carrying = Occasional Reaching Forward = Occasional
Amount of Weight = 25-50 lbs. Kneeling = Occasional
Squatting = Occasional Push/Pull = Occasional
Bending = Occasional Twisting = Occasional

DISCLAIMER

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.