Head Teller

Citizens Community Federal N.A; Blue Earth (MN); On-site; USD 53,010,000 - 64,243,000; Full time

Benefits offered by this job

Health, Vision & Dental Plans

Health Savings Account (HSA) with CCF

Flexible Spending Account

Employer Paid Life Insurance and Long

Job summary

Citizens Community Federal N.A. in Minnesota is seeking a Head Teller to lead the Teller team and deliver outstanding customer service. You’ll supervise daily operations, balance cash, and ensure accuracy and compliance across deposits, withdrawals, and payments.

This full-time role offers growth opportunities, competitive benefits, and a collaborative culture. You’ll mentor staff, manage schedules, and maintain a positive, service-driven branch environment.

Qualifications

• Associate's degree in accounting, finance, economics, or related field or three years of related experience in lieu of degree.
• At least two years of customer service experience.
• Minimum two years of supervisory experience.
• Strong communication and relationship-building skills.
• A proactive, team-focused mindset with a knack for motivating others.

Responsibilities

• Lead and supervise the Teller team, assigning daily responsibilities and overseeing performance.
• Handle personnel tasks including scheduling, approving timesheets, conducting interviews, and completing performance reviews.
• Ensure accurate processing of deposits, withdrawals, loan payments, and other transactions in line with bank policies.
• Maintain compliance through routine audits and adherence to procedures.
• Manage branch cash operations, including vault and ATM balancing and currency orders.
• Foster a positive, growth-oriented environment through clear communication and effective delegation.
• Support customers and team members with professionalism and care.
• Perform additional duties as needed.

Skills

Customer service

Supervisory experience

Communication skills

Relationship building

Education

Associate's degree in accounting, finance, economics, or related field

Three years of related experience in lieu of a degree

Job description

Description

Join Our Team as a Head Teller at CCFBank!

Are you a motivated, detail-oriented professional with a passion for delivering outstanding customer service? If so, we'd love to meet you! CCFBank is a thriving financial institution with branches across Wisconsin and Minnesota, and we're looking for a dynamic leader to guide our Teller Team.

As a Head Teller, you’ll play a key role in creating exceptional banking experiences for our customers. You’ll lead by example, support your team's growth, and help us live our mission of Making More Possible. If you’re community-minded and excited about making a positive impact, this could be the perfect fit.

What You’ll Do

• Lead and supervise the Teller team, assigning daily responsibilities and overseeing performance.
• Handle personnel tasks including scheduling, approving timesheets, conducting interviews, and completing performance reviews.
• Ensure accurate processing of deposits, withdrawals, loan payments, and other transactions in line with bank policies.
• Maintain compliance through routine audits and adherence to procedures.
• Manage branch cash operations, including vault and ATM balancing and currency orders.
• Foster a positive, growth-oriented environment through clear communication and effective delegation.
• Support customers and team members with professionalism and care.
• Perform additional duties as needed.

What We're Looking For

• Associate's degree in accounting, finance, economics, or a related field.
  • Or three years of directly related experience in lieu of a degree.
• At least two years of customer service experience.
• Minimum two years of supervisory experience.
• Strong communication and relationship-building skills.
• A proactive, team-focused mindset with a knack for motivating others.

Why You'll Love Working Here

• Growth Opportunities - We invest in your development and offer clear paths for advancement.
• Supportive Culture - Work with a team that values collaboration, respect, and fun.
• Community Impact - Be part of a company that gives back and makes a difference.
• Competitive Benefits & Perks - Enjoy a comprehensive benefits package and perks that support your well-being.
  • Health, Vision & Dental Plans
  • Health Savings Account (HSA) with CCF Contributions
  • Flexible Spending Account
  • Employer Paid Life Insurance and Long Term Disability Plans
  • Voluntary Life Insurance and Short Term Disability Plans
  • Accident and Critical Illness Plans
  • Hospital Indemnity
  • 401K Retirement Plan and Company Match
  • Paid Time Off and Paid Holidays
  • Parental Leave
  • Paid Time Off Cash Out

Why This Role Could Be your Next Great Move

• Full-time role (40 hours/week)
• Monday-Friday schedule with occasional Saturdays
• Competitive pay ranging from $18.50 - $22.42 hourly (may vary based on experience)
• Annual bonus eligibility (1.5%-3% of salary based on performance)

CCFBank is committed to fostering and cultivating an inclusive and diverse culture and we are proud to be an Equal Opportunity Employer, including disability and veterans.